with the franchise dealership because we’re working on behalf of the consumer. We are professionals and know the product. We can help guide the consumer to what works best for them. Many times, customers come in and say this is what I want, but once we figure out what they need, we can suggest a better product for their needs. We know what works, and we know what doesn’t work so we can make a happy marriage. Why did you join CFADA? Why is membership in CFADA important, and what are the benefits? I’ve been involved with CFADA for over four years now. If you want to have your voice to be heard and be part of the solution to problems affecting the auto industry, CFADA is a must. Being a member gives you that power. With the association, including dealers’ opinions can help make better decisions about what’s happening to the auto industry around us. What is your biggest career accomplishment so far? When I started in the sales department, we used to have six days off a month. I remember there were about six to eight days that we had to work the entire day. The work-life balance wasn’t the best. I’m happy to say that for many years, in my store, everybody has had between nine and 10 days off per month. Everybody on my team gets a weekend off every month so they can spend time with their family and have a quality of life. Not only do they have a weekend off, but they also have a Tuesday or a Wednesday off during the month to allow them to take care of things that can’t be handled on the weekend. From the fixed side, my technicians only work three days, then they have four days off. Any last thoughts? My employees are the most important part of the business. Taking care of my employees is what I live for. It’s my number one goal. I think that is the secret to having a successful business. I believe that if I take care of my employees, they will take care of my customers. If the customer is happy, everything else after that is easy. My employees are the most important part of the business. Taking care of my employees is what I live for. It’s my number one goal. I think that is the secret to having a successful business. I believe that if I take care of my employees, they will take care of my customers. ACCELERATE 11
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