Pub. 1 2019-2020 Issue 3

A s dealers prepare for the day that they can reopen their showroom doors post COVID-19 shutdowns, many may feel uncertain about where to begin. As a follow-up to our 36-Point Check- list If Your Dealership is Mandated to Close, we have compiled a comprehensive checklist to run through if you receive approval to open your showroom back up for business. We encourage you to create your own action plan using these suggestions now, so that you will be ready to take quick action when the time comes. Inventory Management  Conduct a physical inventory of every vehicle • New, used, loaners, trade-ins, lease returns and customers’ cars with open repair orders  Ensure all dead batteries are charged, vehicles are clean and ready to drive off the lot  Pull your new, used and wholesale vehicle invento- ry against current Manheim Market Report (MMR) and used car values • Consider what to keep and what to get rid of, and adjust pricing accordingly  Analyze current inventory vs. incoming inventory to determine how supply/demand is going to impact marketing pricing • Reach out to dealerships trying to get rid of inven- tory to increase your supply for pent up demand • Ensure all dealer tags are accounted for Sales Team  Conduct sales meetings to sure up your team and help set expectations • Communicate any immediate operational changes • Be sure to answer any questions your team may have to set them at ease  Ensure your team is ready to tackle any challenges (and opportunities) ahead • Ensure salespeople understand the need for a more empathetic approach when communicat- ing with customers • Consider additional phone and sales training  If paused, re-launch any data/equity mining tech- nology software and marketing  Review deals sold prior to the shutdown and update the website with any new incentives that became available  Schedule deliveries for vehicles sold during shutdown The 35-Point Checklist You Need For Reopening Your Dealership 22 Pub Yr 1 2019-2020 | Issue 3