Pub. 6 2021 Issue 1

1 ISSUE 1, 2021 ©2021 The Connecticut Apartment Association | The newsLINK Group, LLC. All rights reserved. Apartment FOCUS is published six times each year by The newsLINK Group, LLC for the The Connecticut Apartment Associ - ation and is the official publication for this association. The information contained in this publication is intended to provide general information for review and consideration. The contents do not constitute legal advice and should not be relied on as such. If you need legal advice or assistance, it is strongly recommended that you contact an attorney as to your specific circumstances. The statements and opinions expressed in this publication are those of the individual authors and do not necessarily represent the views of The Connecticut Apartment Association, its board of directors, or the publisher. Likewise, the appearance of advertisements within this publication does not constitute an endorsement or recommendation of any product or service advertised. Apartment FOCUS is a collective work, and as such, some articles are submitted by authors who are independent of The Connecticut Apartment Association. While The Connecticut Apartment Association encourages a first-print policy, in cases where this is not possible, every effort has been made to comply with any known reprint guidelines or restrictions. Content may not be reproduced or reprinted without prior permission. For further information, please contact the publisher at 855.747.4003 4 3 14 3 Hello CTAA Members and Supporters 4 How to Respond to (and Prevent) Horrifying Online Property Management Reviews 8 Welcome New Members 10 Water Cooler 14 CTAA Property Spotlight — The Borden