©2023 The Chicago Automobile Trade Association | The newsLINK Group, LLC. All rights reserved. CATA Up To Speed is published four times each year by The newsLINK Group, LLC for the Chicago Automobile Trade Association and is the official publication for this association. The information contained in this publication is intended to provide general information for review, consideration and education. The contents do not constitute legal advice and should not be relied on as such. If you need legal advice or assistance, it is strongly recommended that you contact an attorney as to your circumstances. The statements and opinions expressed in this publication are those of the individual authors and do not necessarily represent the views of the Chicago Automobile Trade Association, its board of directors, or the publisher. Likewise, the appearance of advertisements within this publication does not constitute an endorsement or recommendation of any product or service advertised. CATA Up To Speed is a collective work, and as such, some articles are submitted by authors who are independent of the Chicago Automobile Trade Association. While CATA Up To Speed encourages a first-print policy, in cases where this is not possible, every effort has been made to comply with any known reprint guidelines or restrictions. Content may not be reproduced or reprinted without prior written permission. For further information, please contact the publisher at 855.747.4003. 4 CATA’s Future is Bright Greetings CATA Members! By Jennifer Morand, Co-President, CATA 6 A Year of Many Accomplishments By J.C. Phelan, CATA Chairman 2022-2023 8 CATA Announces 2023-2024 Executive Board Names First-Ever Chairwoman; Reappoints Four Members to the Board of Directors 9 CATA Annual Meeting & Golf Outing Recap 10 CATA Donates $1,500 to Violet Foundation for Pediatric Brain Cancer 11 CATA Awards the 2023 Spirit of Carol Cooling Scholarship to John Hersey High School Student 12 80 Chicagoland New-Car Dealers Raise Nearly $50K for USO Illinois During the 10th Annual Barbecue for the Troops 14 CATA Member Portal Stay Connected 16 Why Wait? How Evaluating Your Dealership Can Help Your Business. By Maxime Théorêt, CPA and Managing Partner & Jennifer Rafael, Vice President and Partner at DSMA 18 Partnerships Help Dealers Succeed By Sharon Kitzman, Dominion DMS 20 EVs and the Service Department By Justin Carr, Vice President, Warranty Processing Company 22 Compliance Auditing Evaluating Who Should Be in Charge of Internal Audit Processes By Joel Kansanback, Executive Vice President, Brown & Brown Dealer Services CONTENTS 10 8 CATA UP TO SPEED 3
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