What is the most rewarding aspect of your job? The most rewarding aspect of my job is helping customers reach their financial goals — helping a business grow, a couple buying their first home, or a customer’s child opening their first savings account are just a few examples. I love seeing our local community grow and knowing the bank played an important role in that. What is the most important thing you’ve learned from a career in banking? Relationships are the most important thing in banking. All banks have similar products and services, but it is the people behind those services that can make a big difference, especially as a community bank. Our customers are not just a number. You are a CBA Advocacy Class Alumni, and you will graduate from the Graduate School of Banking (GSB) in July. Can you tell me more about what you’ve learned from these courses? GSB has given me an opportunity to learn a lot about banking and understand the industry better than ever before. The CBA Advocacy program gave me the chance to learn more about what CBA does and the important role of protecting the banking industry and Colorado businesses. I really enjoyed taking what I learned from the Advocacy Program and bringing the knowledge back to my branch. When you were a child, what did you want to be when you grew up? When I was a child, I wanted to either be the President of the United States or a janitor. My mother suggested I be a janitor at the White House. What is the most important thing you’ve learned from a career in banking? The importance of surrounding yourself with mentors, supporters, and allies — mentors to teach you and show you the way, supporters to advocate for your growth and challenge you, and allies to help carry your voice. You recently took on a new role at the bank, can you tell me more about that? In my new role, I assist in properly staffing and scheduling employees in our branches in order to improve our client experience and the communities we serve. We know that having the right people in the right place at the right time is critical to the success of Chase. This starts by understanding how many bankers to hire and when and includes scheduling our team's day-to-day to make sure we can keep up with the client traffic. This is achieved by collaborating with Regional Directors, Market Directors, and Branch Managers. How do you like to give back to the community? Financial literacy is very important to me, and I enjoy working with organizations like CBA and Young Americans. I am also passionate about Diversity, Equity, and Inclusion efforts, and I serve on the American Bankers Association Board for Black Bankers. When you were a child, what did you want to be when you grew up? When I was a young child, I wanted to be a chemical engineer. I was interested in finding ways to provide low-cost energy solutions. Mbiyu Chisholm Regional Planning Lead JP Morgan Chase Jordan Dunn Vice President Bank of Colorado CBA Centerpoint www.coloradobankers.org 14
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