I Effective Communication Begins With Speaking the Same Language By Karen Brown, CEO, Exponential Results In today’s diverse and multi-generational workplace, the way leaders communicate can significantly impact their effectiveness and the cohesion of their teams. One aspect of communication that is often overlooked is the potential disconnect that can arise from the use of language, particularly when there is a significant age difference between leaders and their team members. This article explores the extent to which language and generational differences might affect leadership effectiveness and team dynamics. The Language of Leadership Across Generations Leadership is as much about inspiring and guiding as it is about communicating. When there is a generational gap between leaders and their team members, particularly in scenarios where senior leaders are managing much younger teams, the language used can either bridge or widen this gap. Terms and phrases that were commonplace and resonated with one generation may seem outmoded or irrelevant to another. For instance, idioms or cultural references that are second nature to a baby boomer may be completely foreign or even amusing to a millennial or Gen Z team member. The use of antiquated phrases or references by leaders may not only cause confusion but could also inadvertently signal a disconnect with the current cultural and social milieu that younger generations inhabit. This can make leaders appear less relatable, potentially undermining their effectiveness. For Example … If you’re looking for some examples of antiquated phrases or words that might not connect with younger team members, they’re not hard to find. But here are some of the ones that are particularly “disengaging:” 1. “Circle Back”: This term is often used to mean revisiting a topic or discussion at a later time. Younger people might prefer terms like “revisit” or “discuss again later.” 2. “Boots on the Ground”: This phrase, with military origins, refers to having people physically present in a field or market area. Younger individuals might simply say “team in the field” or “people on site.” Old and Young: Staying informed on the latest cultural trends, as well as the current vernacular, can greatly improve communication with younger team members. 3. “Synergy”: While still used in business contexts, younger workers might find this term overused or vague, preferring more specific terms like “collaboration” or “teamwork.” 4. “Dial Into a Call”: This refers to joining a conference call, a phrase that harks back to the era of rotary phones. Younger people might say “join a call” or “log into a meeting.” 5. “Par for the Course”: This golf metaphor means something is normal or expected. Younger people might say “typical” or “usual.” 6. “Run It Up the Flagpole”: This means to present an idea and see if it gets approval. Younger colleagues might say “test an idea” or “get feedback.” 7. “Low-Hanging Fruit”: Refers to tasks or goals that are easily achievable. Young people might describe these as “easy wins” or “quick gains.” Colorado Banker 22
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