Pub. 10 2020-2021 Issue 5

A Word From CBA: A Note From Our CEO as We Step Into 2021	20
Chairman's Message: Diversity Helps Banks Meet Community Needs	3
FEATURE ARTICLE: BSA/AML Compliance Strategies in a COVID-19 Environment	4
Trying to Market in a Pandemic? See What the Experts Say	6
How CFIs Can Remain Relationship-Focused in a Digital World	8
FEATURE ARTICLE: Developing a Digital Banking Strategy to Serve Customers and Mitigate Risk	10
FEATURE ARTICLE: How to Market and Grow Your Bank Online: Five Essential Steps to Go Digital	12
AML/BSA Reform Is on the Horizon	14
Tactics for Navigating Tectonic Shifts in Liquidity	16
CECL Can Convert Purchase Credit Impaired and Impaired Loans	18
What Did We Learn From 2020 and How Will It Help in 2021?	20
COVID-19 Turns One: Lessons Learned From a Global Health Crisis	21

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