Pub. 9 2019-2020 Issue 3

O V E R A C E N T U R Y : B U I L D I N G B E T T E R B A N K S - H E L P I N G C O L O R A D A N S R E A L I Z E D R E A M S September • October 2019 15 CSI KNOWS ORIGAMI. Changing how you use paper changes the bottom line. With CSI’s eStatements, you can transform how your customers receive–and interact–with their statements, bringing new perspective and better savings to your document delivery initiatives. www.csiweb.com/origami CO BKR 0919.indd 1 8/29/19 4:30 PM so pick a speaker with the cybersecurity chops to inspire confidence and motivate them to heed the advice. The Makings of a Useful Message Beyond the logistical details, ensure you craft an informative message, including these topics: • Practicing good cyber hygiene: CSO Online shares several basic cyber-hygiene tips that you can share: Use secure access points: Only connect devices through private Wi-Fi networks or use a virtual private network (VPN) to encrypt a public Wi-Fi network. Install updates: As soon as hardware and software updates are available, download them to protect against known vulnerabilities. Protect yourself: Always use strong, unique passwords and incorporate multi-factor authentication whenever it’s available. Practice safe emailing: Beware of opening links or attachments from unknown or suspicious persons. Use anti-malware protection: Explain that this isn’t just for computers and laptops anymore. Consumers need to think about mobile and other Internet-connected devices. • Protecting Online Footprints: The NCSAM2019 Toolkit is a great resource for anyone hosting a cybersecurity awareness program. It also suggests talking about these online safety tips: • Personalize privacy settings • Post safely to social media • Understand the Internet of Things (IoT) • Protect from social engineering • Stay safe with e-commerce • Responding to a data breach: Explain the key actions consumers should do after a data breach, including finding out what informationwas stolen and if their personal data was included, as well as putting fraud alerts on affected debit and credit cards and credit reports. Dealing with identity theft: It also is important to discuss what consumers should do if their identities are stolen. • Institutional defenses: Finally, take the opportunity to discuss how your institution protects itself and its customers and their personal data from cyber intrusion. More Helpful Insight from CSI’s Consumer Cyberse - curity Poll Consumer receptivity to a bank-sponsored cybersecurity education program is just one of the takeaways fromour survey. Download CSI’s 2019 Consumer Cybersecurity Poll Executive Report to gain valuable insight about consumers’ thoughts surrounding cybersecurity. n