Pub 61 2020-2021 Issue 3

28 Street Volkswagen of Amarillo Receives Awards for Best Volkswagen Dealer in Texas and the USA for 2021 “It is an honor to be named DealerRater Dealer of the Year for theVolkswagen brand in both the state of Texas and overall in the U.S.” — John Luciano, Street Volkswagen Owner & General Manager S treet Volkswagen of Amarillo has been awarded two 2021 Dealer of the Year Awards by DealerRater, a leading car dealer review and reputation manage- ment platform and company of Cars.com Inc. Dealer of the Year Awards recognize auto dealerships across the U.S. and Canada that are evaluated firsthand by shoppers and report best-in-class in customer service, quality of work, friendli- ness, pricing and overall experience in their reviews. Street Volkswagen of Amarillo was named Dealer of the Year for the Volkswagen brand in Texas and overall in the U.S. “More than 1 million car shoppers wrote a review on DealerRater.com in 2020, recognizing those dealer- ships that strived for an outstand- ing customer experience, and Street Volkswagen of Amarillo stood out among peers in the U.S.,” said DealerRater General Manager Jamie Oldershaw. “In today’s stay-at-home economy, it is critical for dealerships to deliver customer experiences that meet shifting shopper expectations, and Street Volkswagen of Amarillo provided superior customer service in 2020.” Features such as online and video chat, at-home delivery and virtual walkarounds were signif icant driv- ers of positive reviews. Forty-eight percent of winning dealers were badged on Cars.com and Dealer- Rater.com for Home Delivery and Virtual Appointment. The Dealer of the Year Awards indicate the value car shoppers place on dealers’ adaptability to pandemic realities. Dealers who implemented COVID-19 health and safety proto- cols, such as masks, social distancing and sanitization, received more posi- tive reviews at a rate of nearly 30 to 1. “It is an honor to be named Dealer Rater Dealer of the Year for the Volkswagen brand in both the state of Texas and overall in the U.S.,” said Street Volkswagen Owner & General Manager John Luciano. “Our staff takes pride in putting our custom- ers first and making sure they feel safe and comfortable during their shopping experience, whether in our Service Department or while shop- ping for a car.” Street Volkswagen of Amarillo opened in Amarillo, Texas, in 2013 and has since been a valuable corpo- rate citizen in the Texas Panhandle. They support area nonprofit orga- nizations such as Family Support Services, Young Life, United Way, the High Plains Food Bank, the Amarillo Chamber of Commerce, the Amarillo Hispanic Chamber of Commerce, West Texas A&M University and many other organiza- tions. For more information on Street Volkswagen of Amarillo, please visit their website at streetvw.com or call 806.350.8999 