Pub. 61 2020-2021 Issue 4

27 SUMMER 2021 in a “bottom-up” initiative called Toyota Signature. I worked in Market Representation and navigated several buy/sell, ownership and dual transactions during the great economic recession time period. In my current role I develop incentive strategy in an effort to improve retail market share as defined by vehicle registration data. The greatest contribution I can give is to always listen first, consider the facts, and make the best decision for the constituents of Texas for today and tomorrow while using my experience to add perspective when making those important decisions. In your perspective, is the agency fulfilling its mission to the public? To the regulated community? The agency’s mission is “to serve, protect and advance the citizens and industries in the state with quality motor vehicle-related services,” and I believe the TxDMV’s customer-centric divisions serve as proof that it is successfully fulfilling its purpose. The Compliance and Investigations Division supports law enforcement to help detect and prevent fraud. The largest division, Vehicle Titles and Registrations, registered 24 million vehicles in 2020 despite the pandemic. From a manufacturer and distributor perspective, the fact that Texas could continue to register vehicles uninterrupted was important because a major KPI, market share, is defined by the number of new light vehicles registered in the state each month. The Consumer Relations Division successfully transitioned to “work from home” and never dropped a phone call or email during the same time period. The stellar website reviews indicate how well this division supports Texans or those moving to Texas. Other divisions such as the Enforcement and Motor Vehicle Crime Prevention Authority specifically aim to support and educate citizens of Texas. What are the agency’s future challenges? Texas is the best state in the nation and one of the fastest- growing. The agency currently has several IT projects underway to further the modernization required to best support the demands of the growing number of Texas motorists on the road. The TxDMV team is comprised of top talent committed to best serving Texas and its motorists. In my opinion, there’s no challenge today, or in the future that the TxDMV cannot overcome.  Protecting Your American Dream Face to face, eye to eye, delivering innovative risk management solutions for your profession. Commercial Insurance Property & Casualty | Life & Disability Income Workers Compensation | Bonding Business Succession and Estate Planning Federated Mutual Insurance Company and its subsidiaries* federatedinsurance.com 20.05 Ed. 6/20 | *Not licensed in all states. © 2019 Federated Mutual Insurance Company Scan to view a brief video about mySHIELD SM , a personalized online destination for risk management resources to help support businesses. - Industry-specific training and resources - Seamless certificate management - Efficient vehicle and drivers lists tools - And more!