Nº 21 VOL 4 Issue 5 2022 NHADA A PUBLICATION OF THE NEW HAMPSHIRE AUTOMOBILE DEALERS ASSOCIATION THE 2023 TIME DEALER OF THE YEAR AWARD NOMINEE IS MARK TULLEY Drive: NH EV Service Training Requires Compliance with Additional Federal Safety Standards RECHARGE Business Conference &Partner Expo
Running a dealership comes with its share of uncertain terrain. But one thing is certain. Our Dealer Financial Services team is dedicated to being by your side with the resources, solutions and vision to see you through. Dan Duda daniel.w.duda@bofa.com 603.647.3705 business.bofa.com/dealer Making business easier for auto dealers. Especially now. “Bank of America” and “BofA Securities” are the marketing names used by the Global Banking and Global Markets divisions of Bank of America Corporation. Lending, other commercial banking activities, and trading in certain financial instruments are performed globally by banking affiliates of Bank of America Corporation, including Bank of America, N.A., Member FDIC. Trading in securities and financial instruments, and strategic advisory, and other investment banking activities, are performed globally by investment banking affiliates of Bank of America Corporation (“Investment Banking Affiliates”), including, in the United States, BofA Securities, Inc. and Merrill Lynch Professional Clearing Corp., both of which are registered broker-dealers and Members of SIPC, and, in other jurisdictions, by locally registered entities. BofA Securities, Inc. and Merrill Lynch Professional Clearing Corp. are registered as futures commission merchants with the CFTC and are members of the NFA. Investment products offered by Investment Banking Affiliates: | Are Not FDIC Insured | Are Not Bank Guaranteed | May Lose Value | ©2022 Bank of America Corporation. All rights reserved. 4826555 08-22-0145 CAD-08-22-0145_New Hampshire ADA.indd 3 8/18/22 11:43 AM
S A L E S - A C Q U I S I T I O N S - E V A L U A T I O N S Nancy Phi l l ips Associates SOLD nearly 40% of the dealership sales in Northern New England in 2021. Thinking about buying, selling or determining the value of your dealership? Nancy Phillips President np@nancyphillips.com Carrie Phillips Forbes VP of Dealer Services carrie@nancyphillips.com Nancy Phillips Associates can help you determine the best course of action and uide you to success. N E W H A M P S H I R E 2
SUMMARY 11 05. The 2023 Time Dealer of the Year Award Nominee is Mark Tulley New Hampshire Dealer Wins National Recognition for Community Service and Industry Accomplishments. The nomination of Mark Tulley – owner of Tulley Automotive Group, a BMW, Buick, GMC and Mazda dealership in Nashua, New Hampshire – for the 2022 TIME Dealer of the Year award was announced by TIME. 08. New Hampshire’s Automotive Education Foundation Welcomes Familiar Face Adam Memmolo is no stranger to the Automotive industry, or for that matter, The NHADA Foundation and its events and fundraisers. Most recently, he was a guest host at our annual industry panel at career day. 09. New Year, New Faces: Meet NHADA’s New Employees 10. Mid-Term Election 2022 11. Youth Employment Employing youth is necessary for today’s employment environment. It is a great opportunity for the youth and the employer. But it is fraught with challenges and potential for Department of Labor penalties which can be significant. Employers must enter the realm of youth employment fully aware of what documentation is necessary at the time of hire, what job duties are permissible and what hours are permissible for different age groups. We have tried to outline as specifically as possible what Members need to know when hiring youth in the automotive industry. 13. RECHARGE Business Conference & Partner Expo A Special Thank You Thank you so much to all who joined us at our RECHARGE Business Conference & Partner Expo! It was great to see everyone, and we hope you had as much fun as we did. 14. College and Career Day 2022 This year’s 2022 NHADA College and Career Day at Manchester Community College accommodated over 550 CTE auto students from 13 schools across New Hampshire. Over 30 NHADA member businesses were in attendance to talk with students about careers in the industry, with representation for new and used car dealers, diesel, equipment, motorcycles and power sports. Five Community Colleges – Manchester, Nashua, Great Bay, Lakes Region, and White Mountains – were in attendance to discuss their programs and have students apply in person. 15. Fuel Economy Guide The 2023 Fuel Economy Guide was recently released by the US Department of Energy and Environmental Protection Agency. D R I V E 3
2022 NHADA OFFICERS Chair JOHN SAWYER JR. Vice Chair MARSHALL JESPERSEN Treasurer JEFF PLATEK Secretary SHAWN HANLON 2022 NHADA Directors Immediate Past Chair JAY MCFARLAND Heavy Duty Truck MARYBETH ALOSA Franchised JIM BOYLE Franchised VANESSA DELEGAS Franchised TIM FOSS Honorary PAUL HOLLOWAY Independent Used Car MIKE PHILLIPS Independent Repair/Service RON POIRIER NADA Director DAVID HAMMER Franchised/Independent GEORGE MULLIN NextGen Director JESSICA TRASK Advisory Director ROGER GROUX Franchised/Motorcycle MIKE PETELL 21 16 ©2022 New Hampshire Automobile Dealers Association (NHADA) | The newsLINK Group, LLC. All rights reserved. Drive: NH is published six times each year by The newsLINK Group, LLC for the NHADA and is the official publication for this association. The information contained in this publication is intended to provide general information for review, consideration and education. The contents do not constitute legal advice and should not be relied on as such. If you need legal advice or assistance, it is strongly recommended that you contact an attorney as to your circumstances. The statements and opinions expressed in this publication are those of the individual authors and do not necessarily represent the views of the NHADA, its board of directors, or the publisher. Likewise, the appearance of advertisements within this publication does not constitute an endorsement or recommendation of any product or service advertised. Drive: NH is a collective work, and as such, some articles are submitted by authors who are independent of NHADA. While Drive: NH encourages a first-print policy, in cases where this is not possible, every effort has been made to comply with any known reprint guidelines or restrictions. Content may not be reproduced or reprinted without prior written permission. For further information, please contact the publisher at 855.747.4003. 16. Troy Powersports Wins Storm Cleanup Safety Contest The storm team at Troy Powersports were prize winners for their entry of a picture of the powerful equipment they used to thoroughly clean the lot after a storm on January 15. 17. EV Service Training Requires Compliance with Additional Federal Safety Standards Independents May Face a Tougher Challenge to Comply The National Fire Protection Agency (NFPA) produces fire and life safety standards covering a wide array of risk exposure, including electrical safety. 19. Lot Drop: Winter 2022 Collection 21. Know Your Care Options Know your care options before an injury or illness occurs. This quick guide helps you select the right care for your specific needs, day, or night, virtually or in person. 24. Thank You, 2022 NHADA Partners! 25. By The Numbers 25. New Members N E W H A M P S H I R E 4
The 2023 Time Dealer of the Year Award Nominee is Mark Tulley New Hampshire Dealer Wins National Recognition for Community Service and Industry Accomplishments The nomination of Mark Tulley – owner of Tulley Automotive Group, a BMW, Buick, GMC and Mazda dealership in Nashua, New Hampshire – for the 2022 TIME Dealer of the Year award was announced by TIME. Tulley is one of a select group from across the country who will be honored at the 106th Annual National Automobile Dealers Association (NADA) Show in Dallas, Texas Jan. 27, 2023. The award is one of the automobile industry’s most prestigious and highly coveted honors, and recipients are among the nation’s most successful auto dealers who also demonstrate a long-standing commitment to community service. Tulley was chosen to represent the New Hampshire Automobile Dealers Association in the national competition – one of only 48 auto dealers nominated for the 54th annual award from more than 16,000 nationwide. “Seeing my employees grow in this business and be successful is very rewarding,” nominee Tulley said. “I know our employees are our biggest asset, and I am a believer of promoting from within.” A 1978 graduate of Nashua High School in Nashua, Tulley started working at his family’s dealership, Tulley Buick, at age 14. The store was founded by his father, Vincent Tulley, in 1957. “I started out sweeping the parking lot and shoveling snow off the roof,” he said, learning the business from the ground up. By age 22, he was selling cars and was soon promoted to sales manager, where he gradually began taking on more responsibilities. “When I was about 28 years old, I ordered all vehicles, appraised vehicle trade-ins, placed all advertising with newspapers and radio stations, hired and fired salespeople,” he said. “I have always been a workaholic, which I guess I get from my father and going through a recession in the early 1990s, which put our business in jeopardy.” His father had recently retired, and when the recession hit, Tulley assumed multiple jobs at the dealership as his family was forced to lay off employees. “Things were so bad, we were selling used cars just to make payroll,” he said. “There was no way I was going to let the store go under, so I worked 70-plus hours per week until things got better and I could hire back employees.” Today, the dealership continues to grow and thrive. He owns Tulley Automotive Group with two of his brothers, Vincent and Bryan, and the three also oversee BMW of Manchester in Manchester, New Hampshire. With many years of experience and unique insights into the ups and downs of owning a dealership, Tulley recognizes the shortfalls in the retail auto industry and has devoted his time and resources to helping solve those issues. “I believe that if we don't get involved in helping and preparing children for a career in the automotive field, we will not survive down the road,” he said. To that end, Tulley began working with his local high school 20 years ago to implement an automotive department. The Nashua High School North automotive technology program provides hands-on training in troubleshooting, repairing and maintaining vehicles and work-based learning. Recently, he helped breathe new life into the program by providing a new vehicle for the students to experiment on and revamping the workspace. He remains an advisor to the program. D R I V E 5
As president of the New Hampshire Automobile Dealers Association Education Foundation board, where he has served since 2010, Tulley has been instrumental in increasing investment in scholarships for students to pursue degrees in automotive technology. The foundation’s mission is to build a workforce for the future. “We have gone from giving away $15,000 a year in scholarships to $100,000 per year,” he said. “The students begin interning at the high school level and then go on to community college and are employed by dealers throughout New Hampshire. And many of them are graduating debt-free.” In addition, the foundation holds a college and career day where students from around the state can meet representatives of college automotive technology departments and learn about the wide range of opportunities available to them. Tulley also serves on the advisory board for Nashua Community College’s automotive technology program and was recognized by the New Hampshire Department of Education as a Work-Based Learning (WBL) Champion in 2019 for his efforts. The same year, he received the Ron Kraus Outside the Profession Award from the Nashua Education Foundation. He and his family are long-time, dedicated supporters of the Boys & Girls Club of Greater Nashua, and in 2020, they received the Champion of Youth Award from the group for their commitment to children in the region. Dealers are nominated by the executives of state and metro dealer associations around the country. A panel of faculty members from the Tauber Institute for Global Operations at the University of Michigan will select one finalist from each of the four NADA regions and one national Dealer of the Year. Three finalists will receive $5,000 for their favorite charities, and the winner will receive $10,000 – donated by Ally – to give to a charity. In its 12th year as exclusive sponsor, Ally will also recognize dealer nominees and their community efforts by contributing $1,000 to each nominee’s 501(c)(3) charity of choice. Nominees will be recognized on AllyDealerHeroes.com, highlighting the philanthropic contributions and achievements of TIME Dealer of the Year nominees. “For over 50 years, TIME has been committed to recognizing the impact of automotive dealers on their communities with the TIME Dealer of the Year award," said Edward Felsenthal, editor-in-chief and CEO, TIME. "We are proud to continue the legacy of honoring these works of service with our partners at Ally.” Doug Timmerman, president of dealer financial services, Ally, said, “Auto dealers across the country who are nominated for this award each year are committed to not only doing it right and leading in a rapidly changing automotive industry but to strengthening their communities through giving back. The TIME Dealer of the Year program celebrates dealers who are the role models of the retail auto industry for their continuous efforts to lift up and support their employees, customers and communities.” Tulley was nominated for the TIME Dealer of the Year award by the leadership of the New Hampshire Automobile Dealers Association. Tulley and his wife, Susan, have two children. N E W H A M P S H I R E 6
We focus on your dealership. So you can focus on the road ahead. True relationships matter. We don’t take this lightly. The best are built on a deep understanding of your short- and long-term goals and always backed by thoughtful, strategic advice in support of your vision. With full-service financial solutions and a deep bench of industry expertise, we’ll build a team around your organization to focus on your success. So, let’s drive further—together. To learn more, visit us at Truist.com/DealerServices. © 2022 Truist Financial Corporation, Truist, Truist purple and the Truist logo are service marks of Truist Financial Corporation. All rights reserved. Truist Securities is the trade name for the corporate and investment banking services of Truist Financial Corporation and its subsidiaries. Securities and strategic advisory services are provided by Truist Securities, Inc., member FINRA and SIPC. | Lending, financial risk management, and treasury and payment solutions are offered by Truist Bank. | Deposit products are offered by Truist Bank, Member FDIC.
Welcomes Familiar Face New Hampshire’s Automotive Education Foundation Adam Memmolo is no stranger to the Automotive industry, or for that matter, The NHADA Foundation and its events and fundraisers. Most recently, he was a guest host at our annual industry panel at career day (picture below right). Now he will lead the charge on the NHADA Foundation’s initiative to promote jobs in Automotive as Workforce Development Coordinator. Adam joins the team with over 20 years of direct industry experience, most recently as a Service Manager. He will work alongside Jordan Marshall, the Foundation’s current Administrative Specialist, who will continue to handle administrative work in addition to managing ASE Certifications and helping award scholarships and training grants. Adam will continue to build upon our strong relationships with our educational partners, Career Tech Centers and NH Community Colleges. Additionally, he will promote industry careers to high school and college students in New Hampshire through classroom visits, events and competitions. New Hampshire’s Automotive programs are very familiar to Adam. He got his start by attending Concord Regional Technical Center’s (CTRC) Automotive program in high school. Now, CRTC – in addition to New Hampshire’s 19 other Career Tech Centers – will be a place he visits frequently. “Having spent time in the industry is an added bonus to Adam’s resume,” said Mark Tulley, Owner of Tulley Automotive and President of the New Hampshire Automotive Education Foundation. “That will go a long way when he is in front of students, and they can see firsthand how rewarding careers in this industry can be.” Adam followed the same career path that the Foundation promotes. One of the highlights of pursuing an education in Automotive is how hands-on it is. By the time students graduate college, they already have on-thejob experience. The concept of earning while you learn was appealing to Adam, as well as hundreds of current students in NH programs. “When I started my first internship, I was hooked,” said Adam. “From my internship, I was hired, and while working, I completed my Associate’s degree.” Adam progressed from a full-time Technician to Service Manager, mentoring several co-workers along the way. Adam also sits on several advisory committees, a mixture of industry and educational representatives who collaborate for the better of the industry. Adam’s proven track record and commitment to the industry will be a tremendous asset to the New Hampshire Automobile Dealers Association. He begins at the end of December 2022 and will hit the ground running with his first “Recruitment Tour” in January 2023. Say hello to Adam at amemmolo@nhada.com or at 603-224-2369. And we say: Welcome aboard! N E W H A M P S H I R E 8
JordanMarshall Administrative Specialist NHADA Foundation The NHADA Foundation welcomes Jordan Marshall as an Administrative Specialist. Jordan graduated from Plymouth State University with a degree in Psychology and currently resides in Webster, NH. Helping award over $85,000 in annual scholarships and assisting with the Foundation’s several fundraisers, events and competitions are just a few of Jordan’s many responsibilities. Jordan is excited to work alongside the Workforce Development Coordinator to continue to promote high-tech, high-wage careers in Automotive in the state of New Hampshire. NewYear, NewFaces: Meet NHADA’s New Employees Maggie Razzaboni Customer Service Specialist NHADA Insurance The NHADA Insurance Division is excited to announce the hiring of Maggie Razzaboni as Customer Service Specialist. Maggie resides in Manchester, NH and her previous experience in customer service will help the department best aid its members. Maggie will assist members with questions pertaining to their benefits and work as a liaison between NHADA and our Insurance providers. Heather Overson Claims Representative NHADA Workers’ Compensation Trust New to the NHADA Workers’ Compensation Trust is Heather Overson, Claims Representative. Also graduating with a degree in Psychology, Heather graduated from Assumption College. The NHADA WCT is excited to have Heather, who previously worked as an adjuster for a large, self-insured group before starting her family. Subsequently, she became a farmer raising beef cattle and hogs before returning to an office environment as a paralegal. Heather will handle a caseload of claims which will include spending time on the road to investigate them as well as interviewing injured employees. D R I V E 9
MID-TERM ELECTION 2022 BY THE NUMBERS Political Action Committees Leadership NADA PAC: 100% Success Rating All 3 federal candidates won: NH MVPAC: Governor: 100% Success Rating Exec. Council: 100% Success Rating: 4-EC’s won Senate: 100% Success Rating: All supported candidates won House: ≈90% Success Rating: 40 candidates won out of 45 supported MVPAC Strategy: Member contributors delivering support was highly successful Senate President: Jeb Bradley (R) | Majority Leader: Sharon Carson (R) Minority Leader: Donna Soucy (D) House Speaker: Sherman Packard (R) | Majority Leader: Jason Osborne (R) Minority Leader: Matt Wilhelm (D) Quick Facts • 11 house committee chairs not returning • 4 senate chairs not returning • 157-160 new House members (avg=133) • 8 new Senate members, but only 1 is completely new to the legislature HOUSE * 201 (R) 196 (D) SENATE 14 (R) 10 (D) Men: 248 | Women: 149 Vacancies: 2 | Not Sworn: 1 Hassan, Pappas, Kuster Ballots Casted 626,845 %8 from 2018 (last mid-term election) Gov. Sununu (R) (elected for a fourth term) 57% to 41% Executive Council 4R-1D (no change)
Employing youth is necessary for today’s employment environment. It is a great opportunity for the youth and the employer. But it is fraught with challenges and potential for Department of Labor penalties which can be significant. Employers must enter the realm of youth employment fully aware of what documentation is necessary at the time of hire, what job duties are permissible and what hours are permissible for different age groups. We have tried to outline as specifically as possible what Members need to know when hiring youth in the automotive industry. Shops Still Need to Train and Closely Supervise Youth Employees Please ensure every employee, particularly youths, is properly trained and supervised on all equipment before use and is required to wear safety glasses and appropriate PPE. Please ensure that youths understand what to do in the event of an injury. Please remember that youths must be drug tested before they begin work. Please note that the youth applicant, as well as a parent or guardian, must sign the pre-placement drug testing and consent form. Teenagers and young adults often have limited work experience and may not understand appropriate or “normal” behavior in the workplace. As such, young workers may be more susceptible or vulnerable to sexual harassment and discrimination in the workplace and may not understand how to report such conduct. Employers should consider taking special care to train young employees on company policies and reporting procedures for discrimination and harassment upon hire. By encouraging young employees to come forward and report any problems as they arise, employers can take appropriate action before the situation worsens. (Advice from employment lawyer Margaret O’Brien at McLane Middleton Law Offices.) Applicable Laws and Rules RSA 276-A and NH rules LAB 1000 set forth the requirements for youth employment in NH. LAB 1000 incorporates certain federal standards as set by the U.S. Department of Labor (USDOL). 16- and 17-year-olds: Parental Permission Form (must be on file prior to the 16- or 17-year-old performing work) (RSA 276-A:4(VIII)) https://www.nh.gov/labor/ documents/parental-permission.pdf. 14- and 15-year-olds: Employer Request for Child Labor/ Youth Employment Certification (must be on file within three business days of the first day of employment) (RSA 276-A:5(IV)) https://www.nh.gov/labor/documents/ employer-request-child-labor.pdf. Youth Driving A 16-year-old may not drive for work. 17-year-olds employed in the automobile service facilities are permitted to drive when the following standards/ restrictions are met: • The motor vehicle does not exceed 6000 pounds gross vehicle weight; • Driving occurs during daylight hours; • The 17-year-old has a state license valid for the type of driving involved in the job performed; • The 17-year-old has completed a state-approved driver education course, with no record of moving violations at the time of hire; • Driving takes place within a 30-mile radius of the 17-year-old’s place of employment; • The vehicle is equipped with a seat belt for the driver and any passengers, and the employer has instructed the 17-year-old that the seat belts must be used when driving; • The driving is only occasional and incidental to the 17-year-old’s employment. Occasional and incidental is defined by CLB No 101 and HO #2 as no more than one-third of the 17-year-old’s work time in any workday and no more than 20% of the 17-year-old’s work time in any workweek. However, driving performed by the 17-year-old may not involve the following activities: • Towing of vehicles; • Route deliveries or route sales; • Any transportation-for-hire of goods, passengers, or property; • Urgent, time-sensitive deliveries; • Transporting more than three passengers, including employees of the employer; • Driving more than 30 miles from the 17-year-old’s place of employment; • More than two trips away from the primary place of employment in any single day to deliver goods of the employer to customers; • More than two trips away from the primary place of employment in any single day to transport passengers other than employees of the employer. Youth Employment D R I V E 11
Permissible Work Work That is Prohibited 14 -15-year-old may not operate any vehicle! 16-year-olds may not drive for work! Work Hours NH employers are required to post, in a conspicuous place in every room where youths are employed, a printed notice stating: • The hours of work; • The time allowed for dinner or other meals; • The maximum number of hours any youth is permitted to work in any one day. 16- and 17-year-olds: In any employer’s workweek during which school is in session for four days, youths 16 and 17 are not permitted to work more than six consecutive days and may not work more than 40 ¼ hours during that workweek. In any employer’s workweek during which school is in session for more than one but less than four days, youths 16 and 17 years of age are not permitted to work more than six consecutive days and may not work more than 48 hours during that workweek. During school vacations and from June 1 through Labor Day, youths 16 or 17 may not work more than six consecutive days or 48 hours in any one week. (There is an exception for youths who reside and work at a summer camp for minors.) (RSA 276-A:4.) Daily work maximum: 16- and 17-year-olds may not work more than 10 hours a day in manufacturing or more than 10¼ hours a day at manual or mechanical labor in any other employment that is not exempt by statute. (See RSA 276-A:11.) 14- or 15-year-olds: Total Hours Per Day and Per School Week: Youths 14 or 15 years of age are permitted to work three hours on a school day during non-school hours and 18 hours during the school week. On non-school days, they may work 8 hours per day. During the summer vacation, they may work six days per week, but not to exceed 40 hours per week. From Labor Day through May 31, they may only work between 7:00 am and 7:00 pm. From June 1 through Labor Day, they may work until 9:00 pm. In any employer’s workweek during which school is in session for five days, youths 16 and 17 are not permitted to work more than six consecutive days and may not work more than 30 hours during that workweek. (See RSA 276-A:4.) If you're interested in obtaining more information, we have an online course available for purchase. https://form.jotform.com/223335687735162 If you have any questions, please contact Pete Sheffer at psheffer@nhada.com or 603-224-2369. 16- and 17-year-olds can operate: • Lifts • Tire changers • Wheel balancers • Service jacks • Hand jacks • Air compressors 14- and 15-year-olds can: • Dispense gasoline and oil • Car wash and polish by hand • Operate office equipment pursuant to § 570.34(a) • Operate vacuum cleaners and floor waxers pursuant to § 570.34(h) 16-17-year-olds are prohibited from operating power-driven hoisting apparatus, specifically: • Forklifts • Non-automotive elevators • Skid steers • Steer loaders • Backhoes • Man lifts • Scissor lifts • Cherry pickers • Work-assist platforms • Boon trucks • Cranes 14 and 15-year-olds are prohibited from work involving: • Use of pits • Use of racks • Lifting apparatus • Inflation of any tire mounted on a rim equipped with a removable retaining ring • Use of ladders • Use of scaffolds • Operating, tending, setting up, adjusting, cleaning, oiling, or repairing any power-driven machinery, including but not limited to lawnmowers, golf carts, all-terrain vehicles, trimmers, cutters, weed-eaters, edgers, food slicers, food grinders, food choppers, food processors, food cutters, and food mixers N E W H A M P S H I R E 12
RECHARGE Business Conference &Partner Expo A Special Thank You Thank you so much to all who joined us at our RECHARGE Business Conference & Partner Expo! It was great to see everyone, and we hope you had as much fun as we did. SPECIAL THANKS TO OUR SPONSORS! ACV Table Top Sponsor JM&A Group Name Badge Sponsor Tyler, Simms & St. Sauveur, CPAs, PC General Expo Sponsor GW Marketing Services General Expo Sponsor
Last year’s 2022 NHADA College and Career Day at Manchester Community College accommodated over 550 CTE auto students from 13 schools across New Hampshire. Over 30 NHADA member businesses were in attendance to talk with students about careers in the industry, with representation for new and used car dealers, diesel, equipment, motorcycles and power sports. Five Community Colleges – Manchester, Nashua, Great Bay, Lakes Region, and White Mountains – were in attendance to discuss their programs and have students apply in person. We conducted a panel featuring four industry members with a range of two to 25 years of experience: • Adam Memmelo, former service manager for Irwin Auto Group • Eva Liptak, a certified technician for Ira Lexus of Manchester • Jesse Brodeur, master diagnostic technician for Grappone Toyota • Kevin McLaughlin, service manager for Tulley BMW of Nashua Students spent a half-hour in our panel room participating in an open discussion about the industry with our representatives. Manchester Community College also hosted tour groups in their auto facility just off the main College and Industry Fair, allowing students to look at what the facility offers and learn more about the college courses and how the twoyear programs run. Overall, it was a great day where students were given a chance to interact with higher education and industry reps to get a better idea of the future in auto waiting for them. We at NHADA look forward to doing it all again next year. COLLEGE AND CAREERDAY 2022 N E W H A M P S H I R E 14
Fuel Economy Guide The 2023 Fuel Economy Guide was recently released by the US Department of Energy and Environmental Protection Agency. You can access the guide by scanning the QR code below. Paper guides are no longer mailed to dealers. According to EPA Regulations, this guide must be displayed where new vehicles with a weight rating under 8,500 pounds are for sale. Dealers selling new vehicles must also provide free guides upon customer request. This can be honored with either a paper copy or an electronic version on a computer in the display area. The purpose of the guide is to create a benchmark to compare vehicles based on their efficiency. Factors that contribute to Fuel Economy ratings include but are not limited to: • Speed • Rate of acceleration • Air conditioning usage • Temperature operation An in-depth analysis of the mpg rating determinants can be found at https://www.epa.gov/fueleconomy. With weekly updates, this highly relevant source is reliable because it incorporates the Energy Information Administration's current national average prices for gasoline and diesel fuel. A useful feature created by Fueleconomy.gov, is a widget you can add to your website or social media page. This resource streamlines your potential customers’ shopping experience and makes the process much easier. • Enhanced Electronic Access: The 2023 Fuel Economy Guide will be published in electronic format only. You can download the latest Fuel Economy Guide from the government’s fuel economy website by scanning the QR code below or visiting the dealer page. Print copies from the electronic file as needed. The online Guide will be updated periodically to include newly released vehicle models and current fuel cost estimates. • Display Signage: Dealers can download and print a sign/poster by scrolling down on the dealer page, using the QR code below, to place in their display area directing customers to the Fuel Economy Guide (this is optional and not required by law). Please review this press release from the EPA at https://www.fueleconomy.gov/feg/pdfs/guides/ FEG2023_Dealer_Letter.pdf for more information. https://www.fueleconomy.gov/ feg/dealers.shtml D R I V E 15
Troy Powersports Wins StormCleanup Safety Contest The storm team at Troy Powersports were prize winners for their entry of a picture of the powerful equipment they used to thoroughly clean the lot after a storm on January 15. As a result, they were rewarded with custom hoodies, courtesy of LotDrop Dealership Supplies, and a catered lunch. Prior contest winners include Tri-City Dodge, Carlson’s Motor Sales, Tulley Auto, Nashua Outdoor Power, Manchester Collision and Quirk Auto. The NHADA Winter Weather Slip/Fall Prevention Contest is a risk management campaign aimed at creating awareness of winter hazards, documenting the extensive efforts made by NHADA members to keep people safe and building employee morale. To participate, members can submit their photos online via the QR code (see below) or email pictures of clean-up activities or slip-fall prevention ideas/hacks to their NHADA Loss Prevention representative or bduplessis@ nhada.com. Members are allowed one entry per weather event, and EVERY entry wins a fabulous prize! Prizes include gift cards, NHADA apparel/swag, snow brooms, etc. At the end of the season, the member with the best entries wins the grand prize. Make sure your team is rewarded for the next weather event by sending in pictures of their efforts! https://share.hsforms.com/ 1AOLFoIavSo23atC3McOjWA2vilx?__hstc=70104463.eeae BRIAN DUPLESSIS, BS, CSP, REM LOSS PREVENTION COORDINATOR N E W H A M P S H I R E 16
BRIAN DUPLESSIS, BS, CSP, REM LOSS PREVENTION COORDINATOR The National Fire Protection Agency (NFPA) produces fire and life safety standards covering a wide array of risk exposure, including electrical safety. NFPA 70E sets safety requirements for any worker exposed to 50 volts or more. Workers exposed to 50 or more volts must be trained to be “Qualified Electrical Workers” according to the Standard. Qualified workers demonstrate the ability to test systems and prevent arc flash along with other competencies, including implementing OSHA’s Lockout/Tagout Standard (1910.147). NFPA 70E also sets requirements for Personal Protective Equipment while working on electrical equipment and removing someone safely from an electric current. Current battery systems for electric cars typically have operating voltages of 200-600 volts, and output current can reach 500A. Battery capacity directly affects the driving mileage of EVs and also impacts charging efficiency and charging time, so we can expect these numbers to climb. Resources for compliance are built into the EV training service technicians receive from the manufacturer, aside from possibly some program development and/or recordkeeping. NHADA Loss Prevention will be able to assist in these deficient areas. EV Service Training Requires Compliance with Additional Federal Safety Standards Independents May Face a Tougher Challenge to Comply CURRENT BATTERY SYSTEMS FOR ELECTRIC CARS TYPICALLY HAVE OPERATING VOLTAGES OF 200-600 VOLTS, AND OUTPUT CURRENT CAN REACH 500A. BATTERY CAPACITY DIRECTLY AFFECTS THE DRIVING MILEAGE OF EVS AND ALSO IMPACTS CHARGING EFFICIENCY AND CHARGING TIME, SO WE CAN EXPECT THESE NUMBERS TO CLIMB. D R I V E 17
The bigger challenge rests with independent service repair operations that may have numerous EV brands to work on. NFPA 70E requires “Qualified” workers to be trained and have expertise specific to the hazard, and not all EV systems are even remotely the same. Loss Prevention recommends that when technicians are trained on EV service, all members ensure compliance with NFPA 70E, and OSHA’s Lockout/Tagout is part of the program. Furthermore, independent service, collision and towing operations must ensure their technicians are safe across a broad exposure to numerous high-voltage electrical system designs. NFPA has free resources related to EV fires, including free training and emergency response guides for every alternative fuel vehicle. There is also a paid app that has more details, is interactive, and has other vehicles besides cars, but it is not free. NHADA Loss Prevention will continue to provide members with information and resources related to EV service and compliance with electrical safety standards. We are also partnering with companies to provide industry-specific EV Safety Training. https://www.nfpa.org/ Training-and-Events/ By-topic/Alternative-FuelVehicle-Safety-Training/ Emergency-Response-Guides https://www.nfpa.org/ev https://www.moditech.com/ crash-recovery-system/ Scan to Learn More About the Safety App NFPA Free Resources Scan the QR Codes Below to Get Additional Safety Resources N E W H A M P S H I R E 18
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Carhartt® Midweight Hooded Logo Sweatshirt Item#CTK288 District® V.I.T.™ Heavyweight Fleece Hoodie Item#DT6600 Port & Company ® Core Fleece Pullover Hooded Sweatshirt Item#PC78H Sport-Tek® Micropique Sport-Wick® Polo Item#ST650 Port Authority® Ladies Dry Zone® UV Micro-Mesh Polo Port Authority® Dry Zone® UV Micro-Mesh Polo Item#LK110 Item#K110 Visit LotDrop.com to see all the sizes and color options Or give us a call at 603-224-2369 N E W H A M P S H I R E 20
KnowYour Care Options LORI PREVE LICENSED INSURANCE PRODUCER D R I V E 21
KNOWING YOUR CARE OPTIONS AHEAD OF TIME CAN SAVE YOU TIME AND MONEY. WHEN YOU’RE SICK OR INJURED, THE LAST THING YOU WANT TO WORRY ABOUT IS WHERE TO GO. Know Where to Go Know your care options before an injury or illness occurs. This quick guide helps you select the right care for your specific needs, day, or night, virtually or in person. Knowing your care options ahead of time can save you time and money. When you’re sick or injured, the last thing you want to worry about is where to go. The emergency room is the best option for care when a lifethreatening illness or injury occurs, but when it’s not a life-threatening condition, visiting the emergency room can be time-consuming and expensive. Going to the emergency room for non-life-threatening emergencies, on average, could cost over $2,000 – that's 12 times higher than a PCP visit and 10 times higher than an urgent care visit, per a 2016 study in the Annals of Emergency Medicine. And according to the New England Health Institute, 56% of all emergency room visits are avoidable. Quality care that’s right for you and meets your needs Health care isn’t one-size-fits-all. From minor cuts to a sore throat or even a blood pressure check, knowing where to seek care for your situation can save you time and money. Likely, you and your dependents have access to a variety of options: • When to visit the Emergency Room If you think you’re having an emergency and your life is in danger, call 911 or go to the nearest emergency room. Common medical emergencies that should be treated in the emergency room include choking, heart attack or severe abdominal pain. • When to visit an Urgent Care Center You can stop by an urgent care center without an appointment for conditions that need immediate treatment but are not considered life-threatening. Examples include minor burns or cuts that may require stitches. • When to see your Primary Care Provider (PCP) For non-urgent needs such as preventive screenings, checkups, immunizations, or chronic conditions, your PCP knows your medical history and is best suited to coordinate your care. And they may also offer virtual healthcare services for even greater convenience. • When to go to a Retail Clinic Retail clinics such as CVS MinuteClinic® and Walgreens Healthcare Clinic are good options when experiencing mild symptoms such as an ear infection or skin conditions like poison ivy, and you want a health professional to check it out without an appointment. When to Use Telehealth Provided by Doctor On Demand* You can request a virtual visit with a U.S.-based doctor 24/7 for non-emergency conditions such as upper respiratory infection, upset stomach or skin rash using live video or voice call via your smartphone, tablet or computer. You can also access confidential therapy and build an ongoing relationship with the provider of your choice. When to Reach Out to Your NHADA Insurance Team Need assistance managing a chronic condition, understanding costs related to health insurance or coordinating access to quality care? Our Care Team of registered nurses, clinical social workers and certified health coaches will answer your questions, help you navigate the healthcare system, and support your health and wellness goals at no cost. This guide is for educational purposes only and does not constitute medical advice. Always seek the advice of a qualified healthcare provider. Cost share may apply; please refer to your plan documents for your specific benefit information. *Doctor On Demand virtual care services are available to Harvard Pilgrim members, including members traveling internationally, excluding U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands) and certain other countries (e.g., nations on the U.S. Sanctions List. Physicians will not order prescriptions for patients calling from outside the U.S. Doctor On Demand physicians do not prescribe Schedule I-IV DEA controlled substances and may elect not to treat or prescribe other medications based on what is clinically appropriate. Doctor on Demand is not covered for Medicare Enhance members. N E W H A M P S H I R E 22
Plan ahead for your dealership’s long-term legacy Setting up a succession plan is an important consideration for the future of your dealership. Now’s the time to think about your priorities, such as maintaining control, taxes, liquidity, employees and family. What would you like the power to do?® Learn more with our comprehensive overview of Dealer Financial Services Succession Planning at business.bofa.com/dealer. “Bank of America” and “BofA Securities” are the marketing names used by the Global Banking and Global Markets divisions of Bank of America Corporation. Lending, other commercial banking activities, and trading in certain financial instruments are performed globally by banking affiliates of Bank of America Corporation, including Bank of America, N.A., Member FDIC. Trading in securities and financial instruments, and strategic advisory, and other investment banking activities, are performed globally by investment banking affiliates of Bank of America Corporation (“Investment Banking Affiliates”), including, in the United States, BofA Securities, Inc. and Merrill Lynch Professional Clearing Corp., both of which are registered broker-dealers and Members of SIPC, and, in other jurisdictions, by locally registered entities. BofA Securities, Inc. and Merrill Lynch Professional Clearing Corp. are registered as futures commission merchants with the CFTC and are members of the NFA. Investment products offered by Investment Banking Affiliates: | Are Not FDIC Insured | Are Not Bank Guaranteed | May Lose Value | ©2022 Bank of America Corporation. All rights reserved. 4882341 05-22-0512
These partners have answered the call and supported NHADA programs and events. Please consider your partners first when you need professional services for your business. To become a NHADA partner, please call Kaleena Guzman at 603-224-2369, or email her at kguzman@nhada.com. Companies endorsed by the NHADA are listed first within each association partner level. Learn more at nhada.com/partnership-program. Thank You, 2022 NHADA Partners! Harvard Pilgrim Health Care – ENDORSED STAPLES Contract & Commercial, LLC– ENDORSED Bank of America Merrill Lynch Northeast Auto Auction O’Connor & Drew, P.C. Service Credit Union TRUECar GOLD Cross Insurance – ENDORSED for bonds only csONE Benefit Solutions – ENDORSED Aftermarket Specialists America’s Auto Auction Boston Auto Auction of New England Auto Use Bellwether Community Credit Union Brown & Brown Dealer Services Cage Automotive Chase Auto Clean Harbors Environmental Services ConvenientMD Urgent Care Drayton Distributors of New England - BG Products EasyCare New England Enterprise Rent-A-Car ExpressMED/BOAC and Apple Therapy GW Marketing Services Horsch/Lappen’s Garage Equipment Huntington National Bank iHeart Media Instream, LLC Jewett Construction Co. JM&A Group KeyBank Members First Credit Union Mike’s Equipment Repair Moveras, LLC Nancy Phillips Associates, Inc. NBT Bank North Coast Services, LLC North East Dealer Services ProActive™ Leadership Group QB Business Solutions Resources Management Group Right Direction Financial Services Holdings, LLC Rockland Trust Company Salem Co-operative Bank Sanel NAPA Santander Bank, NA Sheehan Phinney Sullivan Tire®/Lift Works Corp. TD Bank/TD Auto Finance TR2 Corp./LSI Industries VUE DMS ZURICH BRONZE Northeast Delta Dental – ENDORSED ACV Albin, Randall & Bennett Ally automotiveMastermind Bernstein, Shur, Sawyer & Nelson, P.A. Devine Millimet & Branch P.A. McLane Middleton St. Mary’s Bank Tyler, Simms & St. Sauveur, CPAs, P.C. Wipfli SILVER NHAD Services, Inc. - Insurance Division – ENDORSED NHAD Services, Inc. - Products Division – ENDORSED NHADA Workers’ Compensation Trust – ENDORSED Effectv Gordon-Darby NHOST Services, Inc. WMUR-TV/WMUR.com New Hampshire PLATINUM (2022 Partners at time of printing deadline) DIAMOND Assurant Dealer Services – ENDORSED Cox Automotive, Inc. N E W H A M P S H I R E 24
By the Numbers Safety/OBD II Inspection Statistics SAFETY Inspection Results November '22 Percent of Total YTD '22 Percent of Total TOTAL 119,404 100.0% 1,454,746 100.0% PASS 99,824 83.6% 1,217,623 83.7% CORRECTED 11,078 9.3% 134,614 9.3% REJECTED 6,323 5.3% 74,849 5.1% UNTESTED 2,179 1.8% 27,660 1.9% OBD Inspection Results (20 yrs. old or newer) TOTAL 104,065 100.0% 1,245,607 100.0% PASS 92,530 88.9% 1,106,636 88.8% REJECTED 6,658 6.4% 84,338 6.8% UNTESTED 4,877 4.7% 54,633 4.4% 2022 Unemployment Rates by Area Sept. Oct. Nov. United States 3.5% 3.7% 3.7% New England 3.3% 3.4% 3.4% Connecticut 4.0% 4.3% 4.2% Maine 3.3% 3.6% 3.7% Massachusetts 3.4% 3.5% 3.4% New Hampshire 2.2% 2.4% 2.6% Rhode Island 3.1% 3.4% 3.6% Vermont 2.1% 2.3% 2.5% NewMembers Summit Automotive, Inc. 979 Route 12 Westmoreland, NH 03467 Phone: 603-352-9718 Owners: Michael Capra & David Gale Patriot Fleet Services, LLC dba Patriot Fleet Services 5 Madison Avenue Kingston, NH 03848 Phone: 603-416-9360 Owner: Christopher Giardina Autodyne Automotive Group, LLC dba 1st Priority Automotive and Towing, LLC 26 Mason Street Nashua, NH 03060 Phone: 603-577-8970 Owners: Robert & Janet Ruggiero D R I V E 25
Bill Napolitano 774-254-0383 bill@resultsimproved.com resultsimproved.com ATTRACT AND RETAIN TOP TALENT FOR YOUR DEALERSHIP Our ProActive People System™ is a turnkey system for Attracting, Developing and Retaining A-Player Talent. Every successful dealership needs superior employees. We have helped dealers like you attract, develop and retain their best employees. Contact Bill Napolitano now to discover how the ProActive People SystemTM can work for you. TM In good times and bad, it takes A-Players to build and sustain a highly successful dealership.
This magazine is designed and published by The newsLINK Group, LLC l 855.747.4003 NHADA 507 South Street Bow, NH 03304 WhenWright Griffis, Parts & Service Director at Griffis Motors, needed a modern DMS to help his fixed ops team achieve greater efficiency and productivity, he turned to VUE DMS. The cloud-native solution provides advanced features that enable his teams to achieve flexibility, improve collaboration and increase customer satisfaction - without extra costs. EASE OF USE CONSIDER VUE DMS. RECONSIDER A key difference with VUE DMS is being able to easily access it anywhere. If I’m out of the office, I can still log in and look at everything remotely from a tablet. Wright Griffis Parts and Service Director, Griffis Motors CONSIDER VUE DMS 866.932.5911 | DOMINIONDMS .COM/NEW-HAMPSHIRE
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