Nº 20 VOL 4 Issue 4 2022 NHADA A PUBLICATION OF THE NEW HAMPSHIRE AUTOMOBILE DEALERS ASSOCIATION LAKES REGION COMMUNITY COLLEGE HOSTS GIRLS INC. GARAGE EVENT Drive: NH NHADA Foundation Launches its 6th Annual Raffle for Automotive Education NHAutoDealers Rally in Washington to Take on Legislative, Regulatory Issues
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SUMMARY 08 04. Lakes Region Community College Hosts Girls Inc. Garage Event In partnership with NHADA and Toyota T-Ten, Lakes Region Community College recently hosted campers from Girls Inc. NH for a career exploration event. 06. 26th Annual 'Drive For A Tech' Golf Tournament Our 26th annual Drive for a Tech Golf Tournament was a huge success! We were glad to have Auto Auction of New England as our Prime Sponsor again this year. 08. NHADA Foundation Launches its 6th Annual Raffle for Automotive Education Aims to Again Raise $100,000 For NH Students The Annual Raffle for Automotive Education is our Foundation’s staple fundraiser. 10. NHADA Launches Maine Independent Motor Vehicle Association Neighboring State Trade Association Mirrors Structure of NH Association; Will Serve hundreds of Maine Independent Dealers To better represent the operational needs of hundreds of independent repair, sales and maintenance businesses, the New Hampshire Automobile Dealers Association (NHADA) expanded its offerings and efforts into Maine. NHADA proudly announces the launch of the Maine Independent Motor Vehicle Association (MIMVA). 12. NH Auto Dealers Rally in Washington to Take on Legislative, Regulatory Issues Amongst 400 new-car and truck dealers and dealer association executives from across the country, members of the NHADA board and I gathered for two days of education and advocacy on the automotive retailing industry’s top legislative and regulatory issues during NADA’s 47th annual Washington Conference. 13. Meet NHADA's New Membership Success Manager Christopher Daigle My name is Christopher Daigle. I am pleased and excited to announce that I am your new Membership Success Manager. 14. NHADA Used Car Members Can Now Access National Benefits Through NIADA NHADA is your official National Independent Auto Dealer Association Affiliate. If you are an independent auto dealership in the State of New Hampshire or Maine, we have some exciting news. We have officially partnered with the NIADA and are pleased to share with you the many benefits of the National Independent Auto Dealers Association. 15. EVs: What You Need to know America’s new car and truck dealers are committed to selling consumers the vehicles they want and need. D R I V E 2
2022 NHADA OFFICERS Chair JOHN SAWYER JR. Vice Chair MARSHALL JESPERSEN Treasurer JEFF PLATEK Secretary SHAWN HANLON President PETER MCNAMARA 2022 NHADA DIRECTORS Immediate Past Chair JAY MCFARLAND Heavy Duty Truck MARYBETH ALOSA Franchised JIM BOYLE Franchised VANESSA DELEGAS Franchised TIM FOSS Honorary PAUL HOLLOWAY Independent Used Car MIKE PHILLIPS Independent Repair/Service RON POIRIER NADA Director DAVID HAMMER Franchised/Independent GEORGE MULLIN NextGen Director JESSICA TRASK Advisory Director ROGER GROUX 19 16 ©2022NewHampshire AutomobileDealers Association (NHADA) | The newsLINKGroup, LLC. All rights reserved. Drive: NH is published six times each year by The newsLINKGroup, LLC for the NHADA and is the official publication for this association. The information contained in this publication is intended to provide general information for review, consideration and education. The contents do not constitute legal advice and should not be relied on as such. If you need legal advice or assistance, it is strongly recommended that you contact an attorney as to your circumstances. The statements and opinions expressed in this publication are those of the individual authors and do not necessarily represent the views of theNHADA, its board of directors, or the publisher. Likewise, the appearance of advertisements within this publication does not constitute an endorsement or recommendation of any product or service advertised. Drive: NH is a collectivework, and as such, some articles are submitted by authors who are independent of NHADA. While Drive: NHencourages a first-print policy, in cases where this is not possible, every effort has beenmade to complywith any known reprint guidelines or restrictions. Content may not be reproduced or reprintedwithout prior written permission. For further information, please contact the publisher at 855.747.4003. 16. Do Not Take Eye Injuries Lightly On average, NHADA WCT receives 100 eye injury claims per year. While most are minor, we have had several very serious eye injuries, including loss of vision in one eye over the years. 18. NewMembers 19. Loss Prevention to Update Recommendations on Hearing ProtectionWill also Revise OSHA Personal Protective Equipment Hazard Assessment Based on observations made during safety audits, NHADA Loss Prevention took a closer look at noise exposure in Workers’ Compensation Trust member shops. 21. NHADAWell-Being Program Let’s face it, everyone deserves to feel well and live happily. Our new Well-Being program brings together the best people, products, and services for our members to improve their situations. 23. Thank You, 2022 NHADA Partners! 24. By The Numbers N E W H A M P S H I R E 3
Lakes RegionCommunity College Hosts Girls Inc. Garage Event D R I V E 4
In partnership with NHADA and Toyota T-Ten, Lakes Region Community College recently hosted campers from Girls Inc. of New Hampshire for a career exploration event. The campers were able to participate in hands-on activities led by female technicians across the state. Girls Inc. of New Hampshire is a program that inspires girls to be strong, smart, and bold. They provide girls throughout New Hampshire with life-changing experiences and real solutions to the unique issues girls face, and give girls the tools and support they need to succeed. Female automotive industry representatives from Grappone Automotive Group, Ira Toyota, Ira Lexus, Sullivan Tire, Toyota T-Ten, and Lakes Region Community College were on hand to serve as mentors, allowing girls to learn skills that will serve them in both life and career. They changed tires, tested tire pressure, changed windshield wipers, and learned to identify vehicle components. This event provided a space for females to learn from and empower each other, and all had a great time. The NHADA Foundation strives to remove barriers and build pathways towards careers in automotive to build a diverse and strong workforce. Careers in the automotive industry can range from technicians, parts, service writing, accounting, marketing, and management. The opportunities are endless, and we enjoyed sharing that message with the Girls Inc campers. Thank you to all who took the time away from their day to invest in the future of the industry. We can’t wait to see these girls again soon! If you’d like to be involved in workforce development events like these, please contact the NHADA at membership@nhada.com or 603-224-2369. N E W H A M P S H I R E 5
26th ANNUAL 'DRIVE FOR A TECH' GOLF TOURNAMENT KALEENA GUZMAN PROFESSIONAL DEVELOPMENT & MAJOR EVENTS MANAGER Our 26th annual Drive for a Tech Golf Tournament was a huge success! We were glad to have Auto Auction of New England as our Prime Sponsor again this year. The NHADA Foundation would like to give special thanks to all of our members, partners, and friends who were in attendance this year. Our golfers enjoyed a lovely sunny day at the beautiful Pease Golf Course in Portsmouth, New Hampshire. This year we featured some returning challenges and a handful of exciting new ones as well! First Place Overall: Betley Chevrolet: Jeff Platek, Chris Platek, Gregg Walker, Hank Simpson Second Place Overall: AutoFair: Matt Plante, Stephen Doyon, Tae Kang, Christopher Behrendsen Third Place Overall: Best Ford: John Crowley, Alek Medic, Scott O’Connell, Patrick Sullivan Tournament Results The Winning Team: Jeff Platek, Hank Simpson, Gregg Walker, and Chris Platek Pease Golf Course in Portsmouth, New Hampshire D R I V E 6
Special Thanks to Our Raffle Donors: Aftermarket Specialists MB Tractor & Equipment Gina Cigar Pease Golf Course and Grill 28 On-Course Contest Results #10 Air Cannon: Hank Simpson, Betley Chevrolet #3 Closest to the Pin: Alek Medic, Best Ford Blue #3 Closest to the Pin: Steve Brophy, Sullivan Tire®/Lift Works Corp #16 Closest to the Pin: Steve Brophy, Sullivan Tire®/Lift Works Corp #1 Longest Drive: Tom Aragona, Merchants Automotive Group #17 Longest Drive: Josh Lavallee, America’s Auto Auction Boston Cigar #1: Marcus Perkins, Merchants Automotive Group Cigar #2: Tom Mahoney, AutoFair Pressure Washer: Tim Randlett, Merchants Automotive Group NHADA Goodie Bag: Bill Dann, Bonneville and Son Vegas Card: Rick Ottino, Aftermarket Specialists Raffle Winners: Birdie #13: Tim Morrison, Seacoast Volkswagen Birdie #5: Miro Radujkovic, Right Direction Financial Services Putt the Par: Craig Sikoski, WMUR-TV/WMUR.com New Hampshire Chipping Contest: Jeremy Seeley, Grappone Automotive Group Zach Buckman from Grappone Automotive Group tackles the Hole-In-One challenge. NHADA Silver Partners Tyler, Simms & St. Sauveur, CPAs, P.C. Jim Godfrey, Ken Goodrow, Mitch Stagnone, and Ernie Tyler. NHADA Major Events Manager Kaleena Guzman & NHADA Bronze partner Anna Fontaine from America's Auto Auction Boston NHADA would also like to thank our Association Partners and Golf Tournament Sponsors for their support. We look forward to another successful event next year! And to all the Members & Partners who volunteered or contributed to the goodie bags! N E W H A M P S H I R E 7
NHADA Foundation Launches its 6th Annual Raffle for Automotive Education PETE MCNAMARA, CAE, JD, IOM NHADA PRESIDENT Aims to Again Raise $100,000 For NH Students D R I V E 8
S A L E S - A C Q U I S I T I O N S - E V A L U A T I O N S Nancy Phi l l ips Associates SOLD nearly 40% of the dealership sales in Northern New England in 2021. Thinking about buying, selling or determining the value of your dealership? Nancy Phillips President np@nancyphillips.com Carrie Phillips Forbes VP of Dealer Services carrie@nancyphillips.com Nancy Phillips Associates can help you determine the best course of action and guide you to success. The Annual Raffle for Automotive Education is our Foundation’s staple fundraiser. Because of this event, we can award $85,000 in scholarships to students pursuing a career in Automotive. The scholarships are used at one of five community colleges in New Hampshire that offer a wide array of automotive programs. We all know the best way to build our workforce is to invest in its future, and your participation could make a HUGE impact on a student’s future. When is the event? The event will be held on March 8, 2023 at the Rex Theatre in Manchester, NH. General admission tickets, sold on nhada.com/raffle, will get you a foot in the door. If you are a partner, you will have complimentary admission depending on your partner level. How do I get involved? You can get involved by purchasing a raffle ticket at nhada.com/raffle. New this year is our fundraiser tracker, so you can follow along as we meet our goal. There are two ticket types: 1. General admission: Admission to the main event and an entry to win $25k (terms apply) 2. Fast Track Ticket (Student Ticket): Sponsor a High School Auto 2 Student with a chance to win the $25k prize (terms apply) Why? The best way to build our workforce is to invest in its future, and your participation could make a HUGE impact on a student’s future. Additionally, it is great exposure for your business! This year, all our donors are listed on our website and will be publicized and pitched to local media once the event concludes. Donors will also receive an image to share their donations on social media. If you have any questions regarding the event, please contact Kaleena Guzman, Major Events Manager, at 603-224-2369, or kguzman@nhada.com. You can also visit the event’s webpage at nhada.com/raffle. N E W H A M P S H I R E 9
NHADA Launches Maine Independent Motor Vehicle Association Neighboring State Trade Association Mirrors Structure of NH Association; Will Serve Hundreds of Maine Independent Dealers To better represent the operational needs of hundreds of independent repair, sales and maintenance businesses, the New Hampshire Automobile Dealers Association (NHADA) expanded its offerings and efforts into Maine. NHADA proudly announces the launch of the Maine Independent Motor Vehicle Association (MIMVA). Members will include independently owned car and truck sales operations, franchised and independent farm equipment, RVs, construction vehicles and motorcycles/ OHRVs dealers. Like members who have joined the NHADA, the focus for Maine membership will be on improved quality controls, optimized business operations, shared best practices, and grassroots involvement at the federal and state level. “There are currently hundreds of small business owners in Maine who don’t have access to free employment law hotlines, discounted dealer bonds and affordable services like health care coverage, workers comp and employment development,” explains Pete McNamara, President of MIMVA. “By extending the services we offer in New Hampshire, we believe the Maine Independent Motor Vehicle Association will provide exactly the types of services to support Maine business owners and their staff greatly.” D R I V E 10
The launch and development of MIMVA will be supported by NHADA’s existing team of professionals. McNamara and his senior administrators believe that by implementing the types of shared best practices and affordable enhanced services to the more than 600 independent repair shops and dealerships in Maine, the result will be greater quality service and operations for consumers throughout the state. As the association grows in the coming months, one or more Maine members will be appointed to the board of directors that sets the overall direction, goals and objections. In the interim, the existing independent motor vehicle business owners currently on the board will do just that. The Association has developed a website, MIMVA.org, that answers questions and offers guidance to Maine Motor Vehicle businesses, many of which are free to download. For the remainder of 2022, businesses can come on as members at the promotional rate of $349. “Over our 100 years in business, the NHADA has engineered a system that operates best for the people and businesses of New Hampshire,” says McNamara. “We are prepared to further grow and extend our team of professionals to do the same for the state of Maine. Some of our best practices work well everywhere, but there are some that need to be unique to the community that is being served. We are proud to represent the Pine State’s motor vehicle businesses.” McNamara’s team says New Hampshire dealers have found ways to set aside competitive differences to work towards a common goal that benefits both businesses and consumers. The idea is to create a blueprint for Maine and allow operators to go from there. “MIMVA can help individual members succeed through access to discounted dealer bonds, free employment law hotline, affordable workers’ comp and health insurance and regulatory assistance on issues that challenge operations,” says Christopher Daigle, Membership Success Manager for MIMVA. MIMVA will also open doors to the National Independent Auto Dealers Association (NIADA), offering access to benefits such as the Certified Pre-Owned (CPO) program. Independent dealer-members will also have access to professional development and networking opportunities such as 20 groups. “We are excited to develop this new relationship that will link national entities with state associations such as Maine who want to elevate their current operation” says Bob Voltman, President, National Independent Auto Dealers Association. “We have found that collaboration with regard to finances and advocacy and even legal issues can help bind us all together in the industry so that even independents can feel part of an extended network with meaningful relationships in the industry.” MIMVA launched Sept. 1, 2022 — for more information please visit mimva.org or contact Pete McNamara at 603-496-8918. THE LAUNCH AND DEVELOPMENT OF MIMVA WILL BE SUPPORTED BY NHADA’S EXISTING TEAM OF PROFESSIONALS. N E W H A M P S H I R E 11
NHAutoDealers Rally in Washington to Take on Legislative, Regulatory Issues (L to R): Dan Bennett, NHADA; Jessica Trask, President, Sunnyside Acura; Rep. Chris Pappa; John Sawyer, Jr., NHADA Chairman and Vice President, Portsmouth Ford; David Hammer, NADA Director, and Dealer Principal, Contemporary Automotive Group Amongst 400 new car and truck dealers and dealer association executives from across the country, members of the NHADA board and I gathered for two days of education and advocacy on the automotive retailing industry’s top legislative and regulatory issues during NADA’s 47th annual Washington Conference. A luxury tax was not on this year’s agenda, but plenty of other issues were, including LIFO accounting relief for dealers; a proposed rule by the Federal Trade Commission (FTC) that would have massively negative implications on consumers and the vehicle sales process; legislation to fight catalytic converter theft; and the scramble to decode new electric vehicle tax incentives. NADA President and CEO Mike Stanton kicked off Tuesday morning’s NextGen program by explaining the important role of the next generation of auto dealers in shaping the future of their businesses and industry. That effort, Stanton explained, starts in Washington, D.C. It was a message echoed by Matt Laughridge of the Terry Reid Group in Cartersville, Ga. “Being a young dealer doesn’t mean you have to wait 20 years to be impactful. Get involved now.” We had great meetings with Congressman Kuster and Pappas and their teams as well as with lead staffers for Senators Hassan and Shaheen. DAN BENNETT, REM, IOM, CAE V.P. GOVERNMENT RELATIONS, ENVIRONMENTAL AFFAIRS SPECIALIST D R I V E 12
Christopher Daigle Meet NHADA's New Membership Success Manager I LEARNED EARLY WHAT LEADERSHIP WAS AND, MORE IMPORTANTLY, WHAT LEADERSHIP WAS NOT. LEADERSHIP IS ABOUT SERVING THOSE YOU ARE LEADING AND HELPING SET THEM UP TO SUCCEED, NOT THE OTHER WAY AROUND. My name is Christopher Daigle. I am pleased and excited to announce that I am your new Membership Success Manager. My roles include growing new members while assuring our current members’ needs are met in both the New Hampshire Automobile Dealers Association (NHADA) and the newly launched Maine Independent Motor Vehicle Association (MIMVA). My goal is to build on the foundation created by the great team at NHADA, including Lisa Lavoie, who first led the membership role. I have big shoes to fill, but I am up for the challenge as I am a dreamer and a go-getter. I strongly believe that with the strength of the NHADA, we will continue to grow in NH and Maine. Though my experience in the industry is new, my heart is in it. I have nearly 15 years experience serving business owners and GMs in various roles. My passion has always been learning the heart of an organization and becoming a representative for it. I have been privileged to be trusted as a face of the company in each organization I have served. As I navigate the roads of the automotive world, I am confident I will serve your businesses and these associations as if they were my own. I look forward to earning your trust with my actions and results. My greatest achievements in life are not business related, however. My first greatest achievement is that I found an amazing woman I made my wife. Alise and I have been married for three years. My second and third greatest achievements are named Harper Joy and Selah Grace; my two daughters, both of whom are under the age of two. Family and work aside, you can always find me continuing my passion for sports. Between training for a marathon, pickleball, basketball, and baseball, it is safe to say I am competitive. Being a captain of my teams my senior year, I learned early what leadership was, and what it wasn’t. Leadership is about serving those you are leading and helping set them up to succeed, not the other way around. Though we cannot save the world, you may find that I make sure I at least try. I look forward to the future of NHADA, MIMVA and the automotive industry. The future is bright, and I am blessed to be part of the storyline. I look forward to getting to know all of you. If you need anything, you can always reach me by email at cdaigle@NHADA.com. N E W H A M P S H I R E 13
NHADAUsed Car Members Can NowAccess National BenefitsThrough NIADA NHADA is your official National Independent Automobile Dealers Association Affiliate. If you are an independent auto dealership in the State of New Hampshire or Maine, we have some exciting news. We have officially partnered with the NIADA and are pleased to share with you the many benefits of the National Independent Automobile Dealers Association. This means that all independent dealers are now automatically a member of NIADA for the same membership costs. Let’s take a look at a few of the benefits: CPO Program: Many Independent Dealers will benefit from the CPO program offered by the NIADA. With a rising demand for Certified Pre-Owned Vehicles, it is an amazing opportunity to offer your customers a CPO vehicle. People have more confidence in their investment as the program is backed by the reputation of a well-respected national association. This makes your dealership and the vehicles on your lot more attractive. It reassures your customers that your dealership is held to a code of ethics that destroys the stereotype of the used car salesman. Not to mention that certified pre-owned vehicles, on average, generate higher price points, increasing your revenue and keeping your doors open. As you know, selling vehicles pays your bills, but reputation is what keeps you in business. Your voice in DC: Like the NHADA, the NIADA government affairs team advocates on your behalf. However, they do this nationally and pride themselves as one of the most effective advocacy organizations in Washington, DC. While lobbying for you, they often come across information about the used car industry and provide research, reports and articles to you to help keep you informed in a timely fashion. One of the most recent efforts was the PART Act, where the NIADA partnered with their members to draft a letter to Congress strongly supporting the Preventing Auto Recycling Theft Act. This bill is designed to combat a growing national problem of catalytic converter theft. The bill would suggest that Congress requires all new vehicles to have a unique, traceable ID number stamped on catalytic converters at the time of assembly, as well as creating a grant program to stamp VINs on the catalytic converters of existing vehicles. This would improve record-keeping standards for purchasers of used catalytic converters and making theft, sale, trafficking or known purchase of a stolen catalytic converter theft a federal crime punishable by up to five years in prison. Needless to say, they tackle the issues that affect industries every day. With the incredible efforts of advocating for you, the NIADA also puts their boots on the ground to help the day-to-day operations of their members by offering education, services and benefits to each type of dealer, regardless of what stage they are at in their career. They have found solutions, events, and learning opportunities for everyone, whether you are the new spot on the block or a seasoned vet. Like the NHADA, the NIADA is passionate about breaking the stereotype of the car industry. Together, we are deeply invested in helping owners grow as professionals to rise above the noise and protect the great automotive industry. Procurement assistance: Continuing in the day-to-day operations, one of the great benefits of the NIADA is its procurement assistance. Members of the NIADA average 12% savings annually on office supplies and furniture. That certainly pays for your membership many times over. NHADA and MIMVA are proud to say we are partners of the NIADA. We are committed to serving you and carrying the weight of all the behindthe-scenes concerns so you can focus on what you do best, selling vehicles and serving your customers. We are honored to have you as a member and look forward to the deeper impact NIADA will have on your business. D R I V E 14
https://www.youtube.com/watch?v=UmWab_F_PBQ America’s new car and truck dealers are committed to selling consumers the vehicles they want and need. Electric and hybrid vehicles are here, and America’s vast franchised dealer network is eager, excited and essential to the successful deployment to the mass retail market. Dealers are all-in on EVs and are investing billions of dollars in their stores and staff to improve the purchasing experience and reduce barriers to electricvehicle ownership. Automakers are finally building and marketing dozens of EV models in the most important and popular vehicle segments, including trucks, full-size SUVs, and mid-size SUVs. Over the next few years, the U.S. will go from having just a dozen fully electric models for customers to choose from to more than 40. To cater effectively to mass-market buyers — of any drivetrain — and enhance the adoption of electric vehicles, the country needs to capitalize on what has worked for mass-market buyers for generations: the franchised dealer network. Future EV buyers expect to get an EV education at their local dealership, according to research by Escalent, a top human behavior and analytics advisory firm with deep What You Need to Know ties to the U.S. auto industry. Escalent’s 2021 landmark research study, EVForward, found that 57% of future EV buyers prefer the traditional approach to car buying, while just 20% favor a direct-sales approach. In addition, most of the 30,000 future EV buyers Escalent surveyed said they prefer to have many of the phases of the car-buying process, including test driving, completing the transaction and getting the vehicle serviced, take place in person at a dealership rather than virtually. In short, dealers are absolutely essential in the EV world. N E W H A M P S H I R E 15
Do Not Take Eye Injuries Lightly DEBORAH HANDRAHAN, AIC-M MEMBER SERVICES COORDINATOR On average, NHADA WCT receives 100 eye injury claims per year. While most are minor, we have had several very serious eye injuries, including loss of vision in one eye over the years. Minor eye injuries cost the Trust, on average, $43,000 annually. Severe eye injuries cost the Trust hundreds of thousands of dollars. But the cost of a severe eye injury to the employee is incalculable. Some of these injuries can be prevented by using eye protection. It is a very simple solution to a very serious matter. No surprise, the majority of eye injuries are suffered by technicians. Interestingly, most eye injuries are suffered by employees employed by the member for two years or less. The NHADA WCT provides FREE safety glasses in all shapes and sizes, including goggles for our Members to distribute to their employees; there is no excuse not to use them. Please take advantage of NHADA WCT free eye protection program and keep them in an easily accessible area. Members should require the use of safety glasses and monitor their use, and discipline employees who fail to use them. Other eye injuries occur even if the employee is wearing eye protection. This time of year, when it is hot in the shop and technicians are sweating; metal foreign bodies run with sweat behind safety glasses into the eye. When the first symptoms of a foreign body in the eye arise, the employee should copiously irrigate the eye D R I V E 16
ONE LAST THING ... Did you know that you can enjoy your association news anytime, anywhere? Scan the QR code or visit: drive-nh.thenewslinkgroup.org Check it out! The new online article build-outs allow you to: • Stay up to date with the latest association news • Share your favorite articles to social channels • Email articles to friends or colleagues There is still a flipping book for those of you who prefer swiping and a downloadable PDF. IF YOU ARE USING AN EYEWASH STATION THAT REQUIRES SOLUTION, MAKE SURE THE EYEWASH STATION IS CHANGED ACCORDING TO THE INSTRUCTIONS ON THE PACKAGING. at the eyewash station. Eyewash stations are required by OSHA in all service departments and need to be routinely serviced. If you are using an eyewash station that requires solution, make sure the eyewash station is changed according to the instructions on the packaging. NHADA WCT provides FREE solution to our members for gravity-fed eyewash stations. NHADA WCT Loss Prevention Consultants are here to help our members comply with these requirements. If the irrigation of the eye does not cure the problem, then medical treatment might be necessary, and our Nurse Case Manager, Marta Silakka, can help facilitate a referral. While some members are programmed to send employees to urgent care centers for most injuries, that may not be the best option for eye injuries. A simple call to Marta will help the employee get the best treatment in a timely fashion. She will most likely start with a referral to an Ophthalmologist; they are located across the State, and many will see injured workers on the same day. Delayed treatment might result in a costly emergency room visit that will often result in an ophthalmologist referral anyway. Contact the NHADA WCT Loss Prevention Department at 603-224-2369 for help choosing and maintaining eyewash stations and free eye protection. Contact Marta Silakka at 603-224-2369 to get a referral for treatment if necessary. N E W H A M P S H I R E 17
NewMembers Alliance Auto Center, Inc. 610 Lafayette Road Hampton, NH 03842 Phone: 603-601-7275 Owners: Cleberson Pontes & Paula Denise Furlanetto Cory Patten’s Auto & Truck Works 197 US Route 10 Croydon, NH 03773 Phone: 603-863-1400 Owner: Cory Patten Committed Collision & Auto Body Center, LLC 197 US Route 10 North Hampton, NH 03862 Phone: 603-926-1900 Owner: Derek Lighthall Seacoast Specialist Cars, LLC 174 Raymond Road, Suite B Candia, NH 03034 Phone: 603-782-0870 Owner: Thomas Vagi 53 Main St Auto Mart, Inc. dba Auto Mart Quality Trucks & Cars 53 South Main Street Derry, NH 03038 Phone: 603-425-1855 Owners: James Mize & Joseph Squeglia Jr. Meineke Car Care (Hudson #889) 5 Pelham Road Hudson, NH, 03051 Phone: 603-546-7101 Owner: Marc Arnold Meineke Car Care (Nashua #1331) 22 East Hollis Street Nashua, NH 03060 Phone: 603-718-3701 Owner: Marc Arnold Meineke Car Care (Merrimack #727) 227 Daniel Webster Highway Merrimack, NH 03054 Phone: 603-261-2302 Owner: Marc Arnold Meineke Car Care (Concord #1332) 216 Loudon Road Concord, NH 03301 Phone: 603-369-6392 Owner: Marc Arnold Meineke Car Care (Laconia #1541) 1022 Union Avenue Laconia, NH 03246 Phone: 603-556-4629 Owner: Marc Arnold Meineke Car Care (Rochester #1901) 131 Farmington Road Rochester, NH 03867 Phone: 603-280-4618 Owner: Marc Arnold Maxwell Motors 605 Suncook Valley Road Pittsfield, NH 03263 Phone: 603-435-0023 Owner: Kenneth Buenaflor D R I V E 18
Based on observations made during safety audits, NHADA Loss Prevention took a closer look at noise exposure in Workers’ Compensation Trust member shops. The results of the surveys showed that while OSHA limits weren’t exceeded on average, certain tasks exposed service techs to substantial noise levels over shorter periods. This fact, coupled with the fact that techs can be exposed to hazardous noise levels from work performed by others, has led Loss Prevention (LP) to modify its recommendations on hearing protection and update the OSHA-required PPE Hazard Assessment. Prior to this recent assessment, LP had only recommended donning ear plugs when engaged in work activities that generated significant noise, i.e., pneumatics. However, based on background noise levels recorded, technicians will be better protected by wearing earplugs at ALL TIMES while in the shop. Furthermore, technicians are recommended to don earmuffs AND earplugs while working with pneumatics or performing other loud tasks. This recommended level of hearing protection is similar to recommendations made for respirator usage in collision repair and for the same reasons. Respirators are used even though exposure levels are shown to be well below OSHA permissible limits as an extra level of protection or “comfort use.” Similarly, hearing protection should be worn as recommended above to provide that extra level of safety. Loss Prevention recommends that WCT members share this information with employees and update and enforce their policy on hearing protection. If you have any questions, please contact Loss Prevention at bduplessis@nhada.com. Reach any member of the Loss Prevention Department at 603-224-2369. Loss Prevention toUpdate Recommendations on Hearing Protection Will also Revise OSHA Personal Protective Equipment Hazard Assessment BRIAN DUPLESSIS, BS, CSP, REM LOSS PREVENTION COORDINATOR N E W H A M P S H I R E 19
We focus on your dealership. So you can focus on the road ahead. True relationships matter. We don’t take this lightly. The best are built on a deep understanding of your short- and long-term goals and always backed by thoughtful, strategic advice in support of your vision. With full-service financial solutions and a deep bench of industry expertise, we’ll build a team around your organization to focus on your success. So, let’s drive further—together. To learn more, visit us at Truist.com/DealerServices. © 2022 Truist Financial Corporation, Truist, Truist purple and the Truist logo are service marks of Truist Financial Corporation. All rights reserved. Truist Securities is the trade name for the corporate and investment banking services of Truist Financial Corporation and its subsidiaries. Securities and strategic advisory services are provided by Truist Securities, Inc., member FINRA and SIPC. | Lending, financial risk management, and treasury and payment solutions are offered by Truist Bank. | Deposit products are offered by Truist Bank, Member FDIC.
NHADA Well-Being Program Let’s face it, everyone deserves to feel well and live happily. Our new Well-Being program brings together the best people, products, and services for our members to improve their situations. NHADA Insurance Well-Being program launched on March 1, 2022. This program is available to all NHADA members and their employees. You do not have to have benefits currently with NHADA to participate. And those participating in the program will be eligible for raffle items and gift cards! Any member participating in at least three webinars will automatically be entered into a raffle to win a $100 Amazon Gift Card. To qualify, members must participate between March 1, 2022 — Nov. 30, 2022. Winners will be notified in December 2022. You can look forward to: • Health & Wellness Webinars • Lunch and Learn Classes • Dental Wellness • Cost Savings Strategies • Well-being Live Events • Opportunities to save money • Opportunities to win prizes • And much more Check out https://www.nhada.com/our-solutions/insurance/well-being to check out some of our past webinars. Questions? Ideas? Please reach out to Lori Preve at 603-224-2369 or lpreve@nhada.com. OUR NEW WELL-BEING PROGRAM BRINGS TOGETHER THE BEST PEOPLE, PRODUCTS, AND SERVICES FOR OUR MEMBERS TO IMPROVE THEIR SITUATIONS. N E W H A M P S H I R E 21
Plan ahead for your dealership’s long-term legacy Setting up a succession plan is an important consideration for the future of your dealership. Now’s the time to think about your priorities, such as maintaining control, taxes, liquidity, employees and family. What would you like the power to do?® Learn more with our comprehensive overview of Dealer Financial Services Succession Planning at business.bofa.com/dealer. “Bank of America” and “BofA Securities” are the marketing names used by the Global Banking and Global Markets divisions of Bank of America Corporation. Lending, other commercial banking activities, and trading in certain financial instruments are performed globally by banking affiliates of Bank of America Corporation, including Bank of America, N.A., Member FDIC. Trading in securities and financial instruments, and strategic advisory, and other investment banking activities, are performed globally by investment banking affiliates of Bank of America Corporation (“Investment Banking Affiliates”), including, in the United States, BofA Securities, Inc. and Merrill Lynch Professional Clearing Corp., both of which are registered broker-dealers and Members of SIPC, and, in other jurisdictions, by locally registered entities. BofA Securities, Inc. and Merrill Lynch Professional Clearing Corp. are registered as futures commission merchants with the CFTC and are members of the NFA. Investment products offered by Investment Banking Affiliates: | Are Not FDIC Insured | Are Not Bank Guaranteed | May Lose Value | ©2022 Bank of America Corporation. All rights reserved. 4882341 05-22-0512
These partners have answered the call and supported NHADA programs and events. Please consider your partners first when you need professional services for your business. To become a NHADA partner, please call Kaleena Guzman at 603-224-2369, or email her at kguzman@nhada.com. Companies endorsed by the NHADA are listed first within each association partner level. Learn more at nhada.com/partnership-program. Thank You, 2022 NHADA Partners! Harvard Pilgrim Health Care — ENDORSED STAPLES Contract & Commercial, LLC — ENDORSED Bank of America Merrill Lynch Northeast Auto Auction O’Connor & Drew, P.C. Service Credit Union TRUECar GOLD Cross Insurance — ENDORSED for bonds only csONE Benefit Solutions — ENDORSED Aftermarket Specialists America’s Auto Auction Boston Auto Auction of New England Auto Use Bellwether Community Credit Union Brown & Brown Dealer Services Cage Automotive Chase Auto Clean Harbors Environmental Services ConvenientMD Urgent Care Cook Little, pllc Drayton Distributors of New England — BG Products EasyCare New England Enterprise Rent-A-Car ExpressMED/BOAC and Apple Therapy GW Marketing Services Horsch/Lappen’s Garage Equipment Huntington National Bank iHeart Media Instream, LLC Jewett Construction Co. JM&A Group KeyBank Members First Credit Union Mike’s Equipment Repair Moveras, LLC Nancy Phillips Associates, Inc. NBT Bank North Coast Services, LLC North East Dealer Services ProActive™ Leadership Group QB Business Solutions Resources Management Group Right Direction Financial Services Holdings, LLC Rockland Trust Company Salem Co-operative Bank Sanel NAPA Santander Bank, NA Sullivan Tire®/Lift Works Corp. TD Bank/TD Auto Finance TR2 Corp./LSI Industries VUE DMS ZURICH BRONZE Northeast Delta Dental — ENDORSED ACV Albin, Randall & Bennett Ally automotiveMastermind Bernstein, Shur, Sawyer & Nelson, P.A. Devine Millimet & Branch, P.A. McLane Middleton St. Mary’s Bank Tyler, Simms & St. Sauveur, CPAs, P.C. Wipfli SILVER NHAD Services, Inc. - Insurance Division — ENDORSED NHAD Services, Inc. - Products Division — ENDORSED NHADA Workers’ Compensation Trust — ENDORSED Effectv Gordon-Darby NHOST Services, Inc. WMUR-TV/WMUR.com New Hampshire PLATINUM (2022 Partners at time of printing deadline) DIAMOND Assurant Dealer Services – ENDORSED Cox Automotive, Inc. N E W H A M P S H I R E 23
By the Numbers Title Statistics Report July 2022 New Hampshire Department of Safety, Division of Motor Vehicles Current 12 months Prior 12 months % of change July '22 July '21 21 YTD 22 YTD TITLES ISSUED FOR NEW AND DEMO VEHICLES 120,774 133,334 -10.40 8,846 12,919 73,896 70,993 TITLE ISSUED FOR USED VEHICLES 278,140 274,037 1.48 19,675 21,842 150,624 161,596 TOTAL TITLES ISSUED 398,914 407,371 -2.12 28,521 34,761 224,520 232,589 TITLES ISSUED WITH A LIEN 12,353 16,830 97,725 105,944 TITLES ISSUED WITH NO LIEN 16,168 17,931 126,795 126,645 SALVAGE TITLES ISSUED 713 622 6,225 8,164 SALVAGE TAGS 393 197 1,122 1,367 HEAVY TRUCKS MORE THAN 19 YEARS 24 34 232 232 HEAVY TRUCKS 19 YEARS AND LESS 134 131 1,118 2,162 TITLES ISSUED FOR TRAILERS 1,997 2,262 11,186 11,986 TITLES ISSUED FOR MOTORCYCLES 2,395 2,501 10,730 11,764 TITLES ISSUED FOR MOTOR HOMES 137 131 753 852 Safety/OBD II Inspection Statistics SAFETY Inspection Results July '22 Percent of Total YTD '22 Percent of Total TOTAL 129,798 100.0% 925,033 100.0% PASS 108,823 83.8% 774,881 83.8% CORRECTED 11,867 9.1% 85,560 9.2% REJECTED 6,716 5.2% 46,705 5.0% UNTESTED 2,392 1.8% 17,887 1.9% OBD Inspection Results (20 yrs. old or newer) TOTAL 110,090 100.0% 788,991 100.0% PASS 98,068 89.1% 700,192 88.7% REJECTED 7,082 6.4% 55,090 7.0% UNTESTED 4,940 4.5% 33,709 4.3% 2022 Unemployment Rates by Area May June July United States 3.6% 3.6% 3.5% New England 3.6% 3.5% 3.3% Connecticut 4.2% 4.0% 3.7% Maine 3.2% 3.0% 2.8% Massachusetts 3.9% 3.7% 3.5% New Hampshire 2.1% 2.0% 2.0% Rhode Island 2.9% 2.7% 2.7% Vermont 2.3% 2.2% 2.1% D R I V E 24
Bill Napolitano 774-254-0383 bill@resultsimproved.com resultsimproved.com ATTRACT AND RETAIN TOP TALENT FOR YOUR DEALERSHIP Our ProActive People System™ is a turnkey system for Attracting, Developing and Retaining A-Player Talent. Every successful dealership needs superior employees. We have helped dealers like you attract, develop and retain their best employees. Contact Bill Napolitano now to discover how the ProActive People SystemTM can work for you. TM In good times and bad, it takes A-Players to build and sustain a highly successful dealership.
This magazine is designed and published by The newsLINK Group, LLC l 855.747.4003 NHADA 507 South Street Bow, NH 03304 WhenWright Griffis, Parts & Service Director at Griffis Motors, needed a modern DMS to help his fixed ops team achieve greater efficiency and productivity, he turned to VUE DMS. The cloud-native solution provides advanced features that enable his teams to achieve flexibility, improve collaboration and increase customer satisfaction - without extra costs. EASE OF USE CONSIDER VUE DMS. RECONSIDER A key difference with VUE DMS is being able to easily access it anywhere. If I’m out of the office, I can still log in and look at everything remotely from a tablet. Wright Griffis Parts and Service Director, Griffis Motors CONSIDER VUE DMS 866.932.5911 | VUEDMS .COM/NEW-HAMPSHIRE
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