KEY FEATURES Harvard Pilgrim members of all ages can access a comprehensive network of medical and behavioral health care providers, along with innovative programs and services, to improve both physical and mental well-being in traditional and virtual settings. Virtual therapy services: Access licensed therapy and medication management seven days a week through Doctor On Demand,1 Valera Health2 and AbleTo.3 Specialty providers: Access to advanced neurological therapies for children with autism spectrum disorder and other developmental differences from Cortica.2 Plus, get timely appointments at outpatient clinics or virtual care from Northeast Health Services.2 Substance use treatment services: Available through providers Spectrum Health2 and Better Life Partners.4 Members are supported after inpatient treatment by the internal Addiction Recovery Care Management Team. Care management programs encompass addiction recovery, post facility discharge, transition to home and more. The internal team of clinicians and care managers will work closely with you and your providers to manage and coordinate your care, supporting you and your covered family members at every stage. For assistance with accessing these innovative programs and services, please call member services at the phone number listed on the back of your member ID card. If you have any questions, please reach out to your NHADA Insurance customer service team at nhadinsurance@nhada.com or (603) 224-2369. If you are experiencing a crisis or emergency, you should always call 911 or go to the nearest emergency facility right away. 1Doctor On Demand virtual care services are available to Harvard Pilgrim Commercial members that have this benefit. Member cost sharing may apply. Members should refer to their plan documents for specific details regarding their coverage and benefits. 2Valera Health services, Cortica providers, Spectrum Health and Northeast Health Services are located only in Massachusetts. These programs are available to Harvard Pilgrim commercial members. Member cost sharing may apply. Members should refer to their plan documents for specific details regarding their coverage and benefits. 3AbleTo is available to Harvard Pilgrim commercial members. Member cost sharing may apply. Members should refer to their plan documents for specific details regarding their coverage and benefits. 4Better Life Partners services are available in Massachusetts, New Hampshire, Maine and Vermont. Member cost sharing may apply. Members should refer to their plan documents for specific details regarding their coverage and benefits. 19
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