New Hampshire VOL. 6 • NO. 01 PRESIDENT Dan Bennett, REM, IOM, CAE NHADA OFFICERS Marshall Jespersen, Chairman Jim Boyle, Vice Chairman Jeff Platek, Treasurer Shawn Hanlon, Secretary NHADA DIRECTORS John Sawyer, Jr., Immediate Past Chair MaryBeth Alosa, Heavy Duty Truck Vanessa Delegas, Franchised Tim Foss, Franchised Jason LaCroix, Franchised Mike Phillips, Independent Used Car Ron Poirier, Independent Repair/Service David Hammer, NADA Director George Mullin, Franchised/Independent Jessica Trask, Franchised Roger Groux, Advisory Director Mike Petell, Franchised/Motorcycle ©2024 New Hampshire Automobile Dealers Association (NHADA) | The newsLINK Group, LLC. All rights reserved. Drive New Hampshire is published six times each year by The newsLINK Group, LLC for the NHADA and is the official publication for this association. The information contained in this publication is intended to provide general information for review, consideration and education. The contents do not constitute legal advice and should not be relied on as such. If you need legal advice or assistance, it is strongly recommended that you contact an attorney as to your circumstances. The statements and opinions expressed in this publication are those of the individual authors and do not necessarily represent the views of the NHADA, its board of directors, or the publisher. Likewise, the appearance of advertisements within this publication does not constitute an endorsement or recommendation of any product or service advertised. Drive New Hampshire is a collective work, and as such, some articles are submitted by authors who are independent of NHADA. While Drive New Hampshire encourages a first-print policy, in cases where this is not possible, every effort has been made to comply with any known reprint guidelines or restrictions. Content may not be reproduced or reprinted without prior written permission. For further information, please contact the publisher at 855.747.4003. 5 A Message From the President Here’s to a Remarkable 2024 By Dan Bennett, REM, IOM, CAE, NHADA President 6 NHADA’s High Priority Bills The 2024 Legislative Session 8 A Message From the Chair Making a Difference By Marshall Jespersen, NHADA Chairman 9 Driving New Hampshire’s Economy 10 NADA Show 2024 Bringing the Industry Together By David Hammer, NADA Director 11 Save the Dates Unveiling a Year of Can’t-Miss Events! 12 WCT Board Reduces WC Rates For the 8th Time in 9 Years By Peter Sheffer, V.P., Director of Insurances 13 Tips for Compliance With the FTC Used Car Rule in New Hampshire – The Buyers Guide By Hilary Holmes Rheaume, Bernstein Shur 16 Doors Are Officially Closed Carbon Monoxide Issues in Member Service Departments By Brian Duplessis, Loss Prevention Supervisor 18 A Guide to Simplifying Your Care Journey Harvard Pilgrim’s New Behavioral Health Service Navigation Program By Lori Preve, Licensed Insurance Producer 20 Supporting Tomorrow’s Workforce Industry and Education Collaboration Makes an Impact By Adam Memmolo, NHADA Workforce Development Coordinator 22 LotDrop Apparel: The Spring Collection 24 By the Numbers 25 NHADA New Members 25 Save the Date NHADA Business Conference and Partner Expo 26 Thank You, 2024 NHADA Partners! CONTENTS 4
RkJQdWJsaXNoZXIy MTg3NDExNQ==