Pub. 2 2020 Issue 3

Safety When We Must Have Contact – Take Proper Precautions It will be impossible to eliminate the hazard completely as technicians will still need to handle keys and get in cus- tomers vehicles, so a process and measures must be put in place to protect all parties involved. SERVICE WRITER TECHNICIAN CUSTOMER • Disinfect customer keys. • Pens should be disposed of or disinfected after use. • Maintain social distancing if possible with your technician (i.e. leave keys in specific location.) • Disinfect your workstation after servicing any customer (even any contact with a co-worker.) • Disinfect customer keys. • Disinfect any area of the customers vehicle you will have contact with, (i.e., steering wheel, shifter, etc.) • Recommend using floor mats, seat covers, etc. • Disinfect any items or areas you had contact with when completing job. • Use your own pen if you have one. • Disinfect the keys and interior of vehicle when you receive them back. • Abide by the protocol and policies of the facility. • Have someone you are in self- quarantine with set up to provide you with transportation if you are not waiting for your vehicle. Last Line of Defense – Personal Protective Equipment (PPE) The very last line of defense against the virus is the use of personal protective equipment (PPE). These items include nitrile gloves, masks, goggles, etc. The most at-risk employees should receive these items if available. It is also important they are used properly. Nitrile glove use has never been higher by employees. The gloves are only effective if they are used properly. Glove Removal Do's And Don’ts (available online) Other Best Practices Another best practice for all businesses to implement is a mandatory hand-washing time. Employees can be notified via the speaker system, text or email. A cleaning checklist for each department is also some- thing that will help keep a safe work environment and serve as communication. If the facility has a cleaning company this should be communicated and shared with them as well. When determining how often to clean and disinfect proper, judgment must be illustrated. Although anytime customers come in contact with a surface that specific surface should be disinfected. It is best to air on the side of overkill and scale down your process as you see fit. A deep cleanse of the business should take place at the end of each work day whether that be by an outside com- pany or employees. Safe Operations Cleaning Checklist (page 22) Show us what you’ve done We encourage you to share with with us the measures you have put in place. You can stay up to date on all COVID-19 related issues at https://www.nhada.com/covid19. Please feel free to contact NHADA with any questions or concerns as we all navigate our way through this pandemic. Zurich F&I Income Development/Insurance For more information please contact Mike Carbonneau at 603-397-2455 or via email at mike.carbonneau@zurichna.com . Bronze Partner Sanel NAPA Serving NHADA members throughout NH With 28 locations throughout New Hampshire to serve NHADA members, they are your first-call choice for the best quality auto parts, heavy-duty truck parts, body shop supplies, tools and equipment, and technical training classes and services. Sanel NAPA also offers machine shop services. Please contact Lori Hanchett at 603-410-2554 or lhanchett@sanelNAPA.com . Bronze Partner 19 N E W H A M P S H I R E