Pub. 2 2020 Issue 5

medical treatment come to us promptly and avoid the injured worker mistakenly receiving any billing. • After the decision regarding medical care and treat- ment is addressed during the call, we are then able to cover other important details. We will document the description of the injury and note the date and time of the incident. We may ask you questions regarding witnesses and also about video footage of the incident. • If there were any safety concerns that arise around the injury, this call allows us to alert our Loss Preven- tion team and arrange for them to visit and assist. • This call is a perfect time to also review with the employer filing the First Report of Injury. At times during this call, we find there has been turnover and training is needed regarding the filing process. We can arrange to have Deb Handrahan visit and train new managers and or human resources staff on the WC process. • Reviewing what happens after treatment can also be covered in this call. You can discuss what paperwork will be given to the injured worker after the appoint- ment and the need to share with the employer. We can also briefly touch on light duty and what that means to the employer and the injured worker. This sounds like an awful lot to cover in a short “call to the nurse,” but we assure you the call is not long, and the information gathered during it is invaluable to the management of the claim. As mentioned, it allows us to start managing the claim before the official paperwork has been filed. The documentation from the call is held, and if we haven’t received your First Report of Injury in the requested time frame, it allows us to follow up with the member regarding filing. THE KEY TO SUCCESSFUL MANAGEMENT OF A WORK INJURY IS COMMUNICATION. THE EARLIER THE COMMUNICATION STARTS AFTER AN INJURY HAS OCCURRED, THE BETTER, WHICH IS WHY WE SAY, “YES, YOU STILL NEED TO CALL THE NURSE.” The entire WCT Claims Team is able to take these calls in the event the nurse is on the other line assisting another member. A call into NHADA WCT regarding an injury will never go to voicemail. When calling in, always share you are calling in an injury, and you will be put through to a member of the team. During the pandemic, we may need to take your name & number and have a member of the team call you back. If this occurs, you will receive a call back within five minutes. As always, please reach out with questions regarding the WCT process, or if you have any questions about our new managed care provider, we are here to assist! To contact the team, you can call our main number 800-852-3372 or email any of us. Pete Sheffer, claims manager — psheffer@nhada.com Marta Silakka, nurse case manager — msilakka@nhada.com Deb Handrahan, member services coordinator — dhandrahan@nhada.com Justin Dowdy, claims adjuster — jdowdy@nhada.com NDD20301_Superhero_SmallBiz_NHADA_3.625x4.625.indd 2 10/13/20 1:17 PM Devine Millimet Legal services: labor, employment, employee benefits, and workers’ compensation Devine Millimet provides clients with in-depth counsel on employment law, employee benefits and workers’ compensation issues in litigation, corpo- rate, finance, and government matters. Call 603-695-8582 to access their free NHADA Employment Law Hotline. Silver Partner Margaret “ Peg ” O'Brien N E W H A M P S H I R E 9