2026-2027 | Issue 1 OFFICIAL PUBLICATION OF THE TEXAS AUTOMOBILE DEALERS ASSOCIATION Rockin’ Robots “on a Mission” at Mercedes-Benz of Plano
Securing the coverage your dealership needs starts with taking a seat. At Sentry®, coverage begins with a conversation. Sitting down with you to learn exactly what you need from your insurance provider. So save us a seat. We’re ready to talk about the road ahead. Get started at sentry.com/right-by-you. “We value strong partnerships, and our experience with Sentry has been a positive one built on trust, communication, and reliability.” David Schoemaker Dealer Principal, Toyota of Irving This is a paid endorsement. Property and casualty coverages are underwritten by a member of the Sentry Insurance Group, Stevens Point, WI. For a complete listing of companies, visit sentry.com. Policies, coverages, benefits, and discounts are not available in all states. See policy for complete coverage details. 73-775 5556565 6/5/2026
4 PRESIDENT’S MESSAGE Effective Advocacy Starts with You By Darren Whitehurst, President, TADA 6 2026 Key Leader Honoree Jimmy Bass 9 2026 TADA Board Meeting Washington, D.C., Sept. 13-14 13 2026 TADA Leadership Network Oct. 5-7, 2026 16 Taking the Wheel at the Comptroller’s Office Don Huffines Outlines a New Approach to Texas Tax Administration Contents ©2026 Texas Automobile Dealers Association® (TADA®) | MBR Connect™. All rights reserved. Dealers’ Choice is published four times per year and is the official publication for this association. The information contained in this publication is intended to provide general information for review, consideration and education. The contents do not constitute legal advice and should not be relied on as such. If you need legal advice or assistance, it is strongly recommended that you contact an attorney as to your circumstances. The statements and opinions expressed in this publication are those of the individual authors and do not necessarily represent the views of TADA, its board of directors or the publisher. Likewise, the appearance of advertisements within this publication does not constitute an endorsement or recommendation of any product or service advertised. Dealers’ Choice is a collective work, and as such, some articles are submitted by authors who are independent of TADA. While a first-print policy is encouraged, in cases where this is not possible, every effort has been made to comply with any known reprint guidelines or restrictions. Content may not be reproduced or reprinted without prior written permission. For further information, please contact the publisher at (801) 676-9722. 13 26 Scan for a direct link to the TADA website. 18 Cavender Leadership Development Program 20 Rockin’ Robots “on a Mission” at Mercedes-Benz of Plano By Julie Walker, Assistant Editor, Car Dealership Guy News 22 2026 TADA Leadership 26 Lockhart Motor Company Celebrates Incredible 100-Year Milestone 28 Wage and Hour: The Pocket Guide By Jikku John, Legal Counsel to Chairman Esparza, Texas Workforce Commission 31 Community News On the Cover: Finley Ewing IV, CEO of Ewing Automotive Group and TADA Board Member, at his Mercedes-Benz of Plano location with store technicians and team of robots. 3 DEALERS’ CHOICE
PRESIDENT’S MESSAGE Effective Advocacy Starts with By DARREN WHITEHURST, President, TADA As of the time of the article, the Nov. 3 General Election is only a couple of weeks away. If you spent any time watching television over the last couple of months, you have no doubt been inundated with advertisements highlighting the positives of a particular candidate, but even more likely, how awful their opponent is. By the time you actually read this, the outcome of the elections will likely be known, and TADA will know who we are dealing with in both the Texas Legislature and Congress. I mentioned the headwinds that typically face the party in power, and it will be interesting to see whether that precedent held true this cycle or if President Trump was able to create a new narrative. Conventional wisdom around the Capitol has the Democrats picking up a number of seats in the Texas House and the Republicans not picking up all the new seats that were created in last year’s Redistricting Special Session. At the end of the day, it seems that the margins for both the state and federal chambers will be tighter, and party politics will drive policy discussions. What all of this means, practically, is that personal relationships will matter more than ever in the next session. New car dealers are uniquely positioned to educate elected officials on both the Republican and Democratic sides. Many of you see legislators at church, around town or at community events, or because your kids grew up together. As business cornerstones of your community, dealers are involved in so many local endeavors and are major employers and taxpayers that support economic development. Every legislator knows a local dealer, but I can assure you that very few of them understand the complexities and operations of your businesses. I recently attended the centennial celebration of Lockhart Ford, which has been operated by the Clark family. It was an amazing experience, and I had the chance to meet so many great employees and family You DEALERS’ CHOICE 4
members as well as executives from Ford to honor the four generations that have taken care of the Lockhart community. Both State Sen. Judith Zaffirini and State Rep. Stan Gerdes recognized the dealership for reaching such a rare business milestone. The challenges facing us are difficult. Dealers face headwinds every day. Sometimes it is with their manufacturer partners, sometimes it is on the federal and state fronts with legislation or through challenges on the regulatory fronts, and other times it may be in the courts. The longevity of dealers points to the fact that each of you does a great job of problem-solving and working through challenges. This can-do spirit is the heart of TADA and is the reason Texas has some of the best franchise laws in the country. With the consolidation we are seeing in the industry, it is more important than ever for each local dealer to engage and build a relationship with elected officials. All 181 members of the Texas Legislature and 40 members of Congress know a local dealer. Every dealership visit with their elected official is an opportunity. We have one Texas dealer that is currently serving as a member of the political class — Congressman Roger Williams — and he does an excellent job educating his colleagues on the nuances of running a car dealership. Since there is no dealer serving in the Texas Legislature, it is incredibly important for you to help educate your local legislators. It matters when legislators spend real time with their dealers across the state — it ensures that when TADA speaks for the industry, we are speaking from the collective experience of our membership. My mom always said that a picture is worth a thousand words, and being at the dealership and seeing your employees and customers helps to reinforce the work that you are doing to take care of their constituents. Our most effective advocacy comes when legislators hear directly from the dealers they represent. What legislators value most is your relationships, your experience and your perspective. We appreciate your time and investment in advancing the TADA advocacy agenda. Our legislative success has always been a partnership. TADA brings policy expertise and legislative strategy; dealers bring the relationships, credibility and real-world experience that legislators trust. Our past efforts have resulted in strong franchise laws that give dealers the ability to serve their customers and communities. Together, we are stronger, and we make sure that Texans are able to get on down the road. If you need help getting started, please feel free to reach out to me at dwhitehurst@tada.org or to my chief lobbyist, Kate McGrath, at kmcgrath@tada.org. 5 DEALERS’ CHOICE
2026 Key Leader Honoree Jimmy Bass During the September Board Meeting in Washington, D.C., TADA board member Jimmy Bass of Jim Bass Ford, Jim Bass Mazda and Jim Bass Nissan was honored as the 2026 Key Leader. Jimmy is a third-generation dealer with extraordinary leadership, quiet generosity and a lifetime of dedication to his community. His story began nearly three decades ago, back in 1996. After finishing college up north in Pennsylvania, a young Jimmy Bass packed up his life, hitched a U-Haul trailer to his Ford Bronco II and pointed his steering wheel toward his family’s dealership in Texas. This Bronco II wasn’t just any standard vehicle. It had massive, oversized tires on it. They were so big that his grandfather took one look at them, shook his head and warned him that those tires were an absolute rollover risk. But with determination in his heart, and thankfully without rolling over on the highway, he made it safely to his destination. When Jimmy arrived at his family’s multi-line dealership, he did not start in an executive office. He started at the very bottom. He worked in the parts department — stocking shelves and learning the business from the ground up. Later, he moved over to the wash rack, scrubbing vehicles in the Texas heat, which turned out to be the best career move he ever made because he met a special young woman who would become his wife of 28 years. Around that same time, as a fresh transplant to Texas, he decided to embrace his new surroundings in a unique way by buying a horse from a colleague. This immediately prompted everyone at the dealership to ask, “What in the world is a Yankee doing buying a horse?” He ended up selling the horse, but the lesson was clear: Jimmy was never afraid to dive into something new. Jimmy spent time working in almost every single position across the dealership. Over time, he became the ultimate Mr. Fix-It. His grandfather always deeply appreciated his ability to repair anything that was broken. If there was a problem to solve, he would find a way, even if it meant going down a deep rabbit hole until he figured it out. That problem-solving mindset extends far beyond business, as it truly defines how he cares for his family. During the 2008 financial crisis, a challenging era for business owners across the nation, he demonstrated what true sacrifice looks like. He traded in his own vehicle for a used Ford Aerostar minivan, putting his family and his business above any personal vanity. DEALERS’ CHOICE 6
When his children were born, he gave up his personal love for golf so that every moment of his free time could be spent with his kids. In fact, he hid that sacrifice so well that for years, one of his children genuinely believed he just did not like golf! If you know Jimmy personally, you know that discipline is simply part of his DNA. Discipline defines who he is at his core, as evidenced by his practice of martial arts, where he has earned a black belt in Aiki Jujutsu along with a blue belt in Brazilian Jiu-Jitsu. His morning routine is truly legendary: Every breakfast consists of six eggs and a bowl of blueberry oatmeal. When extra protein is called for, he adds a cold piece of leftover grilled chicken. Though on cheat days, Panda Express is his go-to spot. And what is that extra protein for? Helping accomplish his personal deadlift record of 438 pounds. As impressive as that is, physical strength only scratches the surface of who this man is. You cannot put a number on how strong he is relationally, how strong he is as a leader or how strong he is spiritually. Beyond the walls of his dealership, Jimmy’s heart for service is boundless. His community involvement across West Texas touches countless lives. He generously invests his time, resources and energy into organizations like the United Way, the Lions Club and the Boy Scouts of America. He supports programs addressing mental health, initiatives for our elderly population, the Lighthouse for the Blind, West Texas Rehab and the special needs community. He quietly funds scholarships out of his own pocket for deserving young students across West Texas, paving the way for the next generation. He also holds profound respect for the men and women who protect our country. Through various organizations and initiatives, he has steadfastly supported active-duty military members, veterans and their families, recognizing the immense sacrifices made on behalf of all of us. Within the automotive industry, Jimmy’s leadership extends to the national level, where he currently serves on the Ford Dealer Advertising Fund Board, contributing his experience, perspective and leadership to the dealer community. Yet, for all this impact, you will almost never see his name on a plaque. For him, giving back has never been about having his name attached to something. It is simply about seeing a need and doing what he can to help. In many cases, the people who benefited may never even know who was standing quietly behind them. Being a third-generation business owner carries with it both privilege and responsibility. Jimmy understands that inheriting a family legacy means honoring those who came before him while making certain that what they built remains strong for those who will follow. Today, seeing two of his own children join the dealership represents something truly extraordinary: the continuation of a family business into its fourth generation. Underneath the humor, the physical discipline, the business success and the community involvement is the unshakable foundation upon which he has built his life: his faith. His faith is deeply important to him and serves as his guide, not only personally, but in the way he approaches his family, his business, his employees, his community and the decisions he makes every day. Alongside that faith is his devotion to family. For three decades, Jimmy has worked to honor a family legacy while creating one distinctly his own: a legacy grounded in faith, family, hard work, discipline, generosity, community and service to others. When you look at the entirety of his life and career, his impact cannot simply be measured in vehicles sold, years in business, positions held or professional accomplishments. That says more about him than any award ever could. Thank you, Jimmy, for all you have done throughout your career, and congratulations on this well-deserved honor. 7 DEALERS’ CHOICE
Anticipate every turn In an industry that’s always evolving, your dealership can rely on our Dealer Financial Services team’s 90 years of experience to see what’s around the corner, forward-thinking insights to prepare you, and technology to keep you ahead of the curve. What would you like the power to do?® Bradley Bartsch, bradley.w.bartsch@bofa.com business.bofa.com/dealer ©2024 Bank of America Corporation. All rights reserved. DFS-699-AD 6942528 Investment products offered by Investment Banking Affiliates: Are Not FDIC Insured Are Not Bank Guaranteed May Lose Value “Bank of America” and “BofA Securities” are the marketing names used by the Global Banking and Global Markets divisions of Bank of America Corporation. Lending, derivatives, other commercial banking activities, and trading in certain financial instruments are performed globally by banking affiliates of Bank of America Corporation, including Bank of America, N.A., Member FDIC. Trading in securities and financial instruments, and strategic advisory, and other investment banking activities, are performed globally by investment banking affiliates of Bank of America Corporation (“Investment Banking Affiliates”), including, in the United States, BofA Securities, Inc., which is a registered broker-dealer and Member of SIPC, and, in other jurisdictions, by locally registered entities. BofA Securities, Inc. is a registered futures commission merchant with the CFTC and a member of the NFA. Anticipate every turn In an industry that’s always evolving, your dealership can rely on our Dealer Financial Services team’s 90 years of experience to see what’s around the corner, forward-thinking insights to prepare you, and technology to keep you ahead of the curve. What would you like the power to do?® Bradley Bartsch, bradley.w.bartsch@bofa.com business.bofa.com/dealer ©2024 Bank of America Corporation. All rights reserved. DFS-699-AD 6942528 Investment products offered by Investment Banking Affiliates: Are Not FDIC Insured Are Not Bank Guaranteed May Lose Value “Bank of America” and “BofA Securities” are the marketing names used by the Global Banking and Global Markets divisions of Bank of America Corporation. Lending, derivatives, other commercial banking activities, and trading in certain financial instruments are performed globally by banking affiliates of Bank of America Corporation, including Bank of America, N.A., Member FDIC. Trading in securities and financial instruments, and strategic advisory, and other investment banking activities, are performed globally by investment banking affiliates of Bank of America Corporation (“Investment Banking Affiliates”), including, in the United States, BofA Securities, Inc., which is a registered broker-dealer and Member of SIPC, and, in other jurisdictions, by locally registered entities. BofA Securities, Inc. is a registered futures commission merchant with the CFTC and a member of the NFA.
2026 TADA Board Meeting Washington, D.C., Sept. 13-14 9 DEALERS’ CHOICE
DEALERS’ CHOICE 10
11 DEALERS’ CHOICE
DEALERS’ CHOICE 12
2026 TADA Leadership Network Oct. 5-7, 2026 The Westin at The Domain Austin, Texas Ben Keating of Keating Auto Group led a discussion during the Tuesday morning session on the current state of the industry. He shared his personal story of his journey in the car industry, purchasing his first dealership in Port Lavaca in 2002. Over the last 24 years, the Keating Auto Group has grown to 30 dealerships with many ancillary businesses related to the retail automotive market, all of which are in Texas. In addition to being passionate about the competitive nature of the retail car business, Ben is also a successful racing driver in endurance sports car racing all over the world. Ben has won the Michelin North American Endurance Cup in five of the last six years. Ben won the GT-AM class in the 24 Hours of Le Mans and the World Championship in both 2022 and 2023. In 2026, Ben once again won the 24 Hours of Le Mans in a GT3 Corvette and is hopeful to finish off the season with another World Championship. Ben is the only American racing driver to have won two World Championships in the FIA World Endurance Championship (2022, 2023). 13 DEALERS’ CHOICE
On Tuesday afternoon, Matthew Gillrie, CEO of Gillrie Institute, provided a practical, dealer-focused update on the current state of the major DMS platforms. Drawing on his work with thousands of dealerships nationwide, he covered key developments across the leading vendors, including: • CDK’s ongoing debt situation and what it means for dealers • AI adoption and capabilities across the major platforms • Current market popularity and momentum of each vendor • Other recent news and trends shaping the DMS landscape In the evening, the group went to Topgolf for some light-hearted fun and great networking opportunities. DEALERS’ CHOICE 14
Wednesday morning, Karen Phillips, TADA Executive Vice President and Chief Legal Counsel, discussed current advertising issues and OCCC audits. Thank you to everyone who attended this year’s TADA Leadership Network, and we can’t wait to see you again next year! 15 DEALERS’ CHOICE
Taking the Wheel at the Comptroller’s Office Don Huffines Outlines a New Approach to Texas Tax Administration When Don Huffines took office as Texas comptroller on Aug. 1, he brought a background familiar to many in the Texas auto dealer community. A fifth-generation Texan, Huffines grew up in his family’s automobile business, beginning his career working at the family dealership for $2 an hour. His grandfather, J.L. Huffines, founded Huffines Motor Company in Denton in 1924, establishing a family legacy in the Texas automotive industry that continues today. That early experience in the dealership business was followed by a career in real estate development, public policy and state government. In 1985, Huffines founded Huffines Communities and grew the residential development company into one of the largest in the Dallas-Fort Worth region. The experience, he says, helped shape the private-sector perspective he now brings to state government. Appointed by Gov. Greg Abbott to fill the comptroller position after it was vacated, Huffines is seeking election to a full term in the November general election. As Texas’ chief financial officer, he oversees the state treasury and administers more than 100 taxes and fees, including the state’s motor vehicle sales and rental tax and sales taxes collected on behalf of local governments. For Texas dealers, the Comptroller’s Office is a particularly important part of the state government. The agency’s administration of motor vehicle taxes, sales taxes and other business taxes can directly impact dealerships’ day-to-day operations, making the new comptroller’s approach to tax administration worth close watch. Before becoming comptroller, Huffines served in the Texas Senate, where he developed a reputation as a strong advocate for taxpayers, government transparency, private property rights and limited government. He also became known for his efforts to uncover government waste and corruption. As a state senator, Huffines uncovered a corruption scheme at a Dallas-area government agency with a $100 million annual budget. His investigation led to the agency’s abolition and helped trigger a federal bribery investigation that resulted in multiple convictions and prison sentences. Fighting waste, fraud and abuse remains a stated priority as comptroller. That combination of private-sector experience, ties to the automotive business and focus on government efficiency provides context for one of Huffines’ first major initiatives as comptroller: the Taxpayer First Project, an effort to reform how Texas administers its tax laws. TAXPAYER FIRST PROJECT SEEKS TO REFORM TAX ADMINISTRATION One of Huffines’ most significant early initiatives is the Taxpayer First Project, a broad effort to change how the state administers its tax laws. Announced in August, the initiative calls for greater fairness, transparency and consistency in the Comptroller’s Office. Huffines has specifically cited concerns about retroactive policy changes, confusing or inconsistently applied rules, slow refunds and an administrative hearings process he considers too cumbersome. “Texans deserve fairness and transparency from their government,” Huffines said in announcing the initiative. “For too long, Texas businesses had to navigate unfair, retroactive policy DEALERS’ CHOICE 16
changes, confusing rules that were inconsistently applied and painfully slow refunds when they overpaid their taxes.” The Taxpayer First Project includes eight areas of reform: • Streamline and modernize tax administration • Clearly communicate policy through public rulemaking rather than internal directives • End unfair retroactive policy changes • Improve the administrative hearings process • Expedite refunds owed to taxpayers • Improve audit operations through modern technology • Ensure a transparent and fair settlement process • Decentralize case resolutions For businesses that regularly interact with the Comptroller’s Office, the practical implications could be significant. Clearer rules can make it easier to determine how taxes should be collected and reported, while more predictable audit, hearing and settlement processes could reduce the uncertainty and administrative burden associated with resolving tax disputes. Huffines has also begun reorganizing the Comptroller’s Office around those priorities. He launched a comprehensive performance review shortly after taking office to identify inefficiencies, evaluate business processes and vendor contracts, and look for opportunities to improve operations using private-sector best practices. In September, he announced a new senior leadership team that includes business leaders, tax attorneys, investigators and career public servants. Huffines said the team shares his goal of running the agency with a private-sector mindset while fighting fraud, waste and abuse. LISTENING TO TEXAS BUSINESSES Huffines’ early actions also suggest that he intends to use input from businesses to shape tax policy. In September, he hosted a roundtable with small-business owners, restaurant operators and physicians to hear how the state’s interpretation of its data-processing tax was affecting their businesses. Participants described the impact of taxes applied to fees paid to online marketplaces and delivery platforms. The meeting was followed by a Sept. 30 executive order directing the Comptroller’s Office to remove certain marketplace and platform fees from the definition of taxable data-processing services. The change affects fees associated with online marketplaces, food delivery, short-term lodging, ride-hailing and other services. The episode provides an early example of the approach Huffines has outlined for his administration: listen to businesses, review how a tax rule is applied and make changes when he believes the policy imposes an unfair burden. That philosophy could be particularly relevant to Texas’ business community as the Comptroller’s Office continues to review its tax administration practices. For industries such as automotive retail, where businesses routinely interact with state tax and registration systems, the way those rules are interpreted and administered can have a meaningful effect on operations. A FOCUS ON TAXES, EFFICIENCY AND ECONOMIC GROWTH Huffines has also made property tax relief a priority since taking office. He has argued that strong state and local revenues create opportunities for governments to reduce property tax burdens and has continued to call for reforms to make Texas more affordable for residents and businesses. Meanwhile, the state’s overall tax collections remain strong. Texas collected $88.2 billion in taxes across all funds during fiscal year 2026, an increase of 4.8% over the previous year. Sales tax collections reached $52.2 billion, up 6.5%, while motor vehicle sales and rental tax collections increased 5.2% to $7.5 billion. Those numbers underscore the scale of the comptroller’s responsibilities — and the importance of how the office manages its relationship with the businesses that generate much of the state’s revenue. For Huffines, the early months of his tenure have centered on a straightforward premise: Government should make it easier, rather than harder, for Texans to comply with the law and operate their businesses. With his first months in office focused on modernizing the Comptroller’s Office, improving tax administration and advocating for taxpayer relief, Huffines has laid out an agenda centered on efficiency, consistency and accountability. Voters will decide in November whether he will continue that work as Texas comptroller for a full term. 17 DEALERS’ CHOICE
Cavender Leadership Development Program Cavender Auto Group celebrated the graduation of their second cohort of leaders from the Cavender Leadership Development Program. At the same time, they recently wrapped up the second month of their third cohort group. The Leadership Development Program was designed in collaboration with the leaders of the company to focus on some of the most critical leadership skills that lead to success in their dealerships: communication, time management, resilience, emotional intelligence, team development, decision-making and problem-solving, and change leadership. The program is six months long. Each month, the cohort members dive into one of the leadership topics through a blend of online learning, group discussions and practice, self-paced practice, and reflection and reporting. By developing their leaders in cohorts of 10-16 people from across the dealership family, participants have an opportunity to build a network with other leaders in various stages of their careers, across all Cavender dealerships in Texas and Oklahoma. Their most recent cohort group included general managers, sales managers and fixed operations directors, as well as sales consultants, service advisors and service technicians. That diversity contributes heavily to the rich discussions they have in their group meetings. Participants apply for the program and are selected by senior leaders based on a number of criteria, including their potential to contribute to the long-term growth of the business. Congratulations to the second cohort of leaders for graduating from this enriching program! Rick Cavender, Cavender Auto Group DEALERS’ CHOICE 18
americanfidelity.com/auto Ready to elevate your dealership? Contact us today to learn how we can help you succeed. American Fidelity Assurance Company From Showroom to Breakroom Tailored Benefit Strategies for Auto Dealers Stay ahead of challenges on the lot and behind the scenes. Whether you’re attracting and retaining top talent, managing complex benefits, or meeting compliance requirements, we support auto dealers at every turn. AF-5128-1125
Rockin’ Robots “on a Mission” at Mercedes-Benz of Plano By JULIE WALKER, Assistant Editor, Car Dealership Guy News The first robot to swoop through the service department at Mercedes-Benz of Plano in Texas crashed out due to data overload. It lasted about a month, Stephen Rand, fixed ops director for the dealership, told Daily Dealer Live host Sam D’Arc during a segment recorded in September in Las Vegas. The next two “moved at a snail’s pace,” while crashing into shelves and such. Now, the store’s third wave of robots zips through the department. Rather, the trio scoots along at 3.9 feet per second. Rand’s group partnered with Richtech Robotics out of Las Vegas for the trio of bots now delivering parts to the group’s 100 service bays. After the first robot’s data-overload hiccup, Rand said the techs wanted more. “We started hearing the technicians saying, ‘Hey, I want the next one! When’s it coming?’” Rand said. (They also helped inspire desire for the bots by taking three people off the parts counter to witness the wait firsthand.) Rand estimates the robots save technicians about 30 to 45 minutes per parts run. And that doesn’t include time saved from curbing chitchat that typically happens at the parts counter when a human comes to collect. The robot patrol also sped up the warehouse: Three human parts runners were moved there, improving how fast inventory gets stocked and staged. “We’re getting parts off the dock, into the warehouse and then out to the technicians faster than we have in a very, very long time,” Rand said. NUTS AND BOLTS Each robot stands about 4 feet tall and 2 feet wide, and can carry up to 300 pounds. Rand told CDG News that while the robots could feasibly carry a human, they don’t actually ride them, of course, as that would be a safety violation. (Totally.) The department’s layout gets mapped out for the robots, and they constantly learn the most efficient paths. Sensors have improved enough that the robots now navigate around people and equipment without incident. The early models, again, struggled with nicking parked cars and such. Now, Rand says, the robots let you know if you’re in their way by saying: “I am on a mission, please let me pass.” Rand also said his team is working with Richtech to have a robot follow staff directly into the parts warehouse to load itself for an even speedier experience. BY THE NUMBERS Each of the robots covers about 10,000 steps a day, or about five miles, Rand said. And, until charging time, they don’t stop. Plus, there’s that 300-pound weight limit, Rand said, estimating that a Mercedes-Benz battery weighs anywhere from about 30 to 50 pounds. “Depending on the size of the battery, the robot can take three batteries out,” Rand said. “We would have to send somebody out three times with three different loads to carry three batteries.” DEALERS’ CHOICE 20
He estimates that their workload is equivalent to that of about four full-time human employees, though he was quick to point out that no humans lost their jobs to the robots, as they were just reassigned. When the robots need to charge, they roll right onto the charger. Because they were part of a pilot program, Rand said the dealership has a deal with Richtech. While he wasn’t sure of exact figures for a standard agreement, he said dealerships can rent or buy the robots outright. They own the three they have now, which are Titan models. ALL WORK, SOME PLAY We thought you’d never ask: Of course, the robots have names. (Well, two of the three do for now; the third name is pending.) Rand said they took a vote, going through choices such as Auto, Wall-E, Optimus Parts, Parts Vader, Hot Wheels and Mercedes May Bob. The winners? Rosie and M2B2. The techs also had fun at times, adding googly eyes, mustaches and even a Burger King crown to the Titans. Don’t forget the music! Rand said they’re able to download any genre and especially liked seeing the robots roll to “Low Rider” by War, early on. And just like your favorite festive human colleague that starts their Christmas playlist on Nov. 1, the robots can get annoying with their seasonal music. “At Christmas, the techs [go] nuts after the first month,” Rand said. “They’re like, ‘We can’t play this all the time. We have to have something else, because we started it in October…” Rand says the robots are a must-have for any dealership considering them. (We think McGovern Automotive Group would agree.) “We didn’t realize the unintended gains from having them,” Rand said. MORE AI Robots aren’t the only tech reshaping Rand’s fixed ops department. A voice-to-text system, built with Revion and Tekion, lets techs narrate notes instead of typing, cutting documentation time on a repair order from 20 to 25 minutes down to about 10. Rand also has a different take on the video MPI trend. He argues that most technicians aren’t naturally suited to being on camera and points to his own store’s low customer open rate in a mandated brand’s video MPI program as proof. He prefers photos instead. (We know at least one writer who digs this approach). LOOKING AHEAD Despite all that, Rand says humans aren’t going anywhere, pointing out that advisors build real relationships with clients because they know their families, their needs and what matters to them beyond just the vehicle. “I don’t think that’s ever going to change because people want that interaction,” Rand said. The article was originally published by Car Dealership Guy and is reprinted with permission. To view the original article, scan the QR code. For more information, visit news.dealershipguy.com. https://news.dealershipguy.com/p/rockin-robots-on-a-missionat-mercedes-benz-of-plano Meet the Titans: Rosie and M2B2 take a charging break at Mercedes-Benz of Plano while posing for a picture with Finley Ewing IV. Finley Ewing IV, CEO of Ewing Automotive Group and TADA Board Member, at his Mercedes-Benz of Plano location with the hard-working technicians and an amazing team of robots. 21 DEALERS’ CHOICE
Mark Stevenson Chair-Elect Greg Bruner Chair Tim Crenwelge Immediate Past Chair Darren Whitehurst TADA President Karen Phillips TADA General Counsel and Executive Vice President Brian Bruckner Texas Truck Dealer Chairman DIRECTORS AT-LARGE CAR DEALERS C.J. Barnett Benny Boyd Bently Durant T. Harper Pat Schuchart Brandon Tomes TRUCK DEALERS James Bennie METRO CHAIRS James Bagan Shawn Barry Jacqueline Cervantes Paige Fox Don Herring Jr. Kyle Janke Brent McGavock 2026 tada Leadership DEALERS’ CHOICE 22
32 29 16 25 31 30 28 9 8 1 2 7 3 4 17 18 20 27 5 33 6 24 21 26 19 12 13 11 14 15 34 23 22 10 35 2026 EXECUTIVE COMMITTEE NORTHWEST John Luciano Vice Chair DISTRICT DIRECTORS 28 Dylan Otts 30 Patrick Sykora 31 Cory Dupriest NORTH Stephen Gilchrist Vice Chair DISTRICT DIRECTORS 10 Tony Pack 22 JJ Williams-Contreras 23 Jose Pozos 34 Sherri Herring NORTHEAST Jeff Rachor Vice Chair DISTRICT DIRECTORS 1 James Bennie 8 Scott Fly 9 Finley Ewing IV 35 John Lukehart WEST Shae Woodard Hall Vice Chair DISTRICT DIRECTORS 16 Kenny McCarty 25 Jimmy Bass 29 Bill Pollard Jr. 32 Rick Wallace CENTRAL Paula Lohse Vice Chair DISTRICT DIRECTORS 11 David Hewlett 12 Mike Zorn 13 Jon Weinzapfel 14 Scott Stark EAST Fernando Varela Vice Chair DISTRICT DIRECTORS 2 Tim Capps 3 Joe Loving 4 Robert Turner 7 Ashley Willson SOUTHEAST Roger Elswick Vice Chair DISTRICT DIRECTORS 5 Jason Feldman 15 David Haas 33 Tony Gullo Jr. SOUTH Evelyn Sames Vice Chair DISTRICT DIRECTORS 17 Melissa DeMontrond 18 Chris Wall 20 Jennifer Yoder 27 Natasha del Barrio SOUTHWEST Ryan Kirkpatrick Vice Chair DISTRICT DIRECTORS 19 Carlos Liriano 21 Trey Atkission 24 Joseph Shields 26 Jeff Kahlig 23 DEALERS’ CHOICE
James Bennie Northeast, Dist. 1 Tim Capps East, Dist. 2 Joe Loving East, Dist. 3 Robert Turner East, Dist. 4 Jason Feldman Southeast, Dist. 5 Ashley Willson East, Dist. 7 2026 DISTRICT DIRECTORS Scott Fly Northeast, Dist. 8 Finley Ewing, IV Northeast, Dist. 9 Tony Pack North, Dist. 10 David Hewlett Central, Dist. 11 Mike Zorn Central, Dist. 12 Jon Weinzapfel Central, Dist. 13 Scott Stark Central, Dist. 14 David Haas Southeast, Dist. 15 Kenny McCarty West, Dist. 16 Melissa DeMontrond South, Dist. 17 Chris Wall South, Dist. 18 Carlos Liriano Southwest, Dist. 19 Jennifer Yoder South, Dist. 20 Trey Atkission Southwest, Dist. 21 Jose Pozos North, Dist. 23 Joseph Shields Southwest, Dist. 24 Jimmy Bass West, Dist. 25 Jeff Kahlig Southwest, Dist. 26 Natasha del Barrio South, Dist. 27 Dylan Otts Northwest, Dist. 28 Bill Pollard, Jr. West, Dist. 29 Patrick Sykora Northwest, Dist. 30 Cory Dupriest Northwest, Dist. 31 Rick Wallace West, Dist. 32 Tony Gullo Jr. Southeast, Dist. 33 Sherri Herring North, Dist. 34 John Lukehart Northeast, Dist. 35 Paige Fox Metro Chair James Bagan Metro Chair Jacqueline Cervantes Metro Chair Kyle Janke Metro Chair Shawn Barry Metro Chair Brent McGavock Metro Chair Don Herring Jr. Metro Chair C.J. Barnett Director-At-Large Benny Boyd Director-At-Large Bently Durant Director-At-Large T. Harper Director-At-Large Pat Schuchart Director-At-Large Brandon Tomes Director-At-Large JJ Williams‑Contreras North, Dist. 22 DEALERS’ CHOICE 24
Great Work Begins With Great People … This magazine is a perfect place to recognize your employees for: » Awards » Promotions » Anniversaries » Achievements » Retirements Contact us today to place your announcement. Call (801) 676-9722 or scan the QR code to fill out the form. Let’s Celebrate Them!
Lockhart Motor Company Celebrates Incredible 100-Year Milestone On Sept. 16, Lockhart Motor Company held a huge celebration to commemorate 100 years as a Ford dealer with their current owner, Tim Clark. The dealership came under the ownership of William S. Clark, Tim’s great-grandfather, in 1926. William owned a Buick dealership at the time, and he struck up a conversation with a man operating the Ford dealership nearby. In their conversation, the two men realized they were envious of each other’s franchise and decided to swap dealerships in a simple handshake deal — no paperwork and no money exchanged. Since then, Lockhart Motor Company has been overseen by five generations of the Clark family, and they have worked to establish the dealership as the community staple it is today. The dealership has survived everything from Ford’s production shift for World War II efforts to oil embargoes, inflation, COVID-19 and rapid changes in technology. Through it all, they have never lost sight of what has mattered most and kept the dealership going for the last century: cultivating and maintaining strong relationships with their customers and employees. Lockhart is a small community, so providing consistent, personal service and maintaining a good-standing reputation means everything to them. As they look to the future, they will continue to carry their same core values forward while also embracing the changes that will help them evolve. Congratulations to Lockhart Motor Company on this incredible milestone! Here’s to another 100 years of strong relationships and success. DEALERS’ CHOICE 26
27 DEALERS’ CHOICE
Wage and Hour: The Pocket Guide By JIKKU JOHN, Legal Counsel to Chairman Esparza, Texas Workforce Commission TEXAS PAYDAY LAW In a nutshell, the Texas Payday Law (TPL) requires an employer to pay its employees in full and on time on regularly scheduled paydays. “In full” means the full pay that is due to the employee under the pay agreement that was in effect when the work was actually performed. “On time” means just that — employees are paid on the scheduled paydays. If the payday falls on a day when the company is not normally open for business, it is extended to the next business day. Per the TPL, non-exempt employees must be paid at least twice per month on regularly scheduled paydays, and exempt employees at least once per month. “Exempt” generally refers to whether the employee meets the requirements for an overtime exemption as a salaried executive, administrative or professional employee under the Fair Labor Standards Act (FLSA), including a minimum weekly salary of at least $684. DEDUCTIONS Three categories of deductions from pay are allowed under the Texas Payday Law: 1. Deductions ordered by a court; 2. Deductions required or specifically authorized under state or federal law; and 3. Deductions made for a lawful purpose and authorized by the employee in writing. *Additional information on deductions and minimum wage compliance can be found at efte.twc.texas.gov/allowable_deductions.html. DEDUCTIONS REQUIRED OR SPECIFICALLY AUTHORIZED BY LAW LAWFUL DEDUCTIONS (WRITTEN AUTHORIZATION NEEDED) 1. Court-ordered child support/alimony 2. Guaranteed student loan wage attachment 3. IRS tax levy 4. Withholding tax 5. FICA tax 6. Any garnishments mandated by a federal court (as in bankruptcy cases) 1. Meals, lodging and other facilities 2. Voluntary wage assignment 3. Loans 4. Wage or salary advances 5. Vacation pay advances 6. Wage overpayments 7. Uniform and uniform cleaning costs 8. Union dues 9. Misappropriated cash 10. Payments toward a property return security deposit 11. Any other deduction for a lawful purpose DEALERS’ CHOICE 28
FRINGE BENEFITS Paid leave, paid holidays, and severance pay promised in a written policy or agreement are enforceable parts of the wage agreement under the TPL and are enforced according to the terms of such policies. FINAL PAY The TPL regulates the timing of the final paycheck. The deadline for the final paycheck depends on whether the work separation was voluntary or involuntary. In the event of a discharge or a layoff, the final pay is due by the sixth calendar day following the effective date of the work separation. In the case of a resignation, the final pay is due by the next regularly scheduled payday. Commissions, bonuses and severance pay are payable in accordance with their respective plans or agreements. DELIVERY OF WAGES Employers have significant flexibility in delivering wages, with options including in-person delivery, direct deposit or payment to an authorized third party. However, certain methods require strict compliance; for instance, payment of wages by EFT (electronic funds transfer, or direct deposit) involves prior arrangements and paperwork with a bank and is subject to federal and state rules. Payment with a payroll or debit card requires 60 days’ advance written notice, and the employer must provide the employee with information on usage fees, opting out of the payroll card program and available alternative ways of Every Choice Matters – Choose Federated® DriveSAFESM Federated DriveSAFESM Telematics can help your employees improve their daily driving habits. This combination of mobile app, in-vehicle tag, and online portal allows you to measure, rank, and provide feedback on employee driving behaviors so you can help them become safer drivers. Scan to learn more about Federated DriveSAFESM Telematics and how you can help your employee drivers stay safe behind the wheel. Federated Mutual Insurance Company and its subsidiaries* federatedinsurance.com | *Not licensed in all states. 25.08 Ed. 1/25 © 2025 Federated Mutual Insurance Company The content of this publication is for general information purposes only and should not be considered legal advice or an offer of insurance. Coverage will be determined solely by the terms of your policy, if approved for issue. Consult with a qualified professional to discuss questions specific to your circumstances. Helping Your Employees Stay Safe Behind The Wheel receiving pay. If the employee receives part or all of the wages “in kind” (in a form other than cash, a negotiable money order or a check), the employee must have authorized it in writing in advance of the payment. Although providing written statements of earnings — commonly known as pay stubs — is not a strict requirement for employees covered under the FLSA (see Sections 62.003 and 62.151 of the Texas Minimum Wage Act), it remains a critical best practice for employers. Issuing these statements helps satisfy federal recordkeeping obligations and fosters transparency by showing employees exactly how their pay and deductions were calculated, which helps prevent disputes. These records may be delivered in either physical or electronic formats. If sent via email, consider using password protection and/or encryption, since privacy and identity theft issues are becoming increasingly critical. If sent via regular mail, Texas law requires employers to give employees an annual reminder that they have the right to request that the company not print their Social Security number on any documents sent by mail (see Section 501.001(b) of the Texas Business & Commerce Code). Finally, it is essential that wages never be paid in cash without obtaining a signed, dated receipt from the employee, as a lack of documentation can leave an employer vulnerable to claims of non-payment. For questions about this issue or other employment-related matters, employers can call the employer hotline at (800) 832-9394 or email employerinfo@twc.texas.gov. This article originally appeared in the October 2026 issue of Texas Business Today and has been edited for length and clarity. 29 DEALERS’ CHOICE
Community News Share your community news with us to be featured in the next issue! Email Janet Hale at jhale@tada.org. SCOGGIN-DICKEY CHEVROLET BUICK DONATES ENGINES TO SOUTH PLAINS COLLEGE Long-time South Plains College supporter Scoggin-Dickey Chevrolet Buick recently donated four General Motors 5.3L V8 engines to SPC’s Lubbock automotive program. The engines will give students valuable hands-on experience with technology currently used in GM vehicles, helping prepare them for careers in the ever-changing automotive industry. This partnership continues to drive opportunities for SPC students. 31 DEALERS’ CHOICE
CASA AUTO GROUP INVESTS IN THE FUTURE OF CANCER CARE Ronnie Lowenfield, CEO of Casa Auto Group, and his wife, Ashley Lowenfield, have committed a transformative $330,000 gift to establish the Ronald W. & E. Ashley Lowenfield Tumor Board Room at the future Fox Cancer Center at Texas Tech Health El Paso. “To us, this isn’t just about a room or a name on a wall. It’s about ensuring our families, neighbors and friends have world-class care, right here at home. It’s an investment in hope, in healing and in a brighter, healthier future for the place we are so honored to call home.” Once completed, the center will bring together cancer imaging, treatment, research, clinical trials and prevention programs under one roof. Each year, nearly 3,500 El Pasoans are diagnosed with cancer, and many families are forced to travel hundreds of miles for treatment, officials said. For those who cannot afford to leave town, access to specialized cancer care often remains out of reach. “These are my people who have supported us for 55 years,” Lowenfield said. “These are the people that I want to just continue to serve and bless as well.” COMMUNITY NEWS DEALERS’ CHOICE 32
COMMUNITY NEWS ANCIRA AUTO GROUP SUPPORTS AID THE SILENT April Ancira Thompson and Jason Thompson of Ancira Auto Group donated $50 for every vehicle sold at every Ancira store in September to help Aid the Silent provide hearing aids to local children who cannot afford to purchase them. Aid the Silent is a Texas-based nonprofit that helps deaf and hard-of-hearing children and teens receive equal access to opportunity by providing financial assistance to enhance communication methods; gain access to education resources; and to improve their overall health, both mental and physical, which leads to individual growth socially, educationally and spiritually. ANCIRA WINTON CHEVROLET DONATES $10,000 TO KINETIC KIDS Darrell Dixon, GM at Ancira Winton Chevrolet, presented Kinetic Kids with a $10,000 donation. Kinetic Kids provides sports and recreation programs not typically available to children with special needs. 33 DEALERS’ CHOICE
TOYOTA OF KILLEEN DISCUSSES WORKFORCE DEVELOPMENT WITH REP. BRAD BUCKLEY Rep. Brad Buckley and Paula Lohse at Toyota of Killeen had a great discussion on workforce training and credentials of value for career readiness in their local schools. PARK PLACE MOTORCARS FORT WORTH CELEBRATES GRAND OPENING EVENT FOLLOWING DEALERSHIP RENOVATION Park Place Motorcars Fort Worth celebrated the grand opening of its newly renovated showroom and service facilities, with finishing touches underway on the expanded shop and detail building. The extensive renovation transformed the Bryant Irvin Road dealership with the Mercedes-Benz EVolution Design and includes a sleek new showroom featuring contemporary architecture and an open environment. A redesigned client lounge features comfortable seating, a self-service coffee bar and areas for clients to meet with their sales and service advisors. The grand opening event featured remarks from Park Place leadership, Fort Worth City Councilman Michael Crain and Mercedes-Benz Southern Region Area Manager Frank Gomez. Other notable attendees included Brinkmann Constructors and Praxis3, the general contractor and architect firm for the project, respectively. “This celebration was an opportunity to welcome our clients and friends from throughout Fort Worth into the dealership and thank them for their support,” said George Johnson, general manager of Park Place Motorcars Fort Worth. “Park Place has a long history in Fort Worth, and many of the relationships we have built extend well beyond the dealership. We value the opportunity to serve this community and to celebrate this milestone with the people who have been part of our story.” Beyond serving Mercedes-Benz clients, Park Place Motorcars Fort Worth has long-term relationships with nonprofit organizations serving the Fort Worth community. The evening benefited Rutledge Cancer Foundation, a Fort Worth nonprofit that provides support to adolescents and young adults diagnosed with cancer. As part of the celebration, a $10,000 check was presented to Lynn Hammer, executive director of the Rutledge Cancer Foundation, recognizing the Foundation’s transformative work. COMMUNITY NEWS DEALERS’ CHOICE 34
mbr-connect.comRkJQdWJsaXNoZXIy MTg3NDExNQ==