ensure they have a valid USDOT and, if applicable, MC number. Authorized and reputable carriers will have this information up to date. Review their insurance documents and consider contacting the provider directly to confirm coverage and request to be added as a certificate of insurance (COI) holder. Reading reviews and ratings from other shippers can also provide valuable insight into a carrier’s behavior and reliability. Be cautious if you see reports of suspicious behavior or poor communication. Secure Communications During Transit Maintaining secure communication is another key aspect of fraud prevention. Dispatching and communicating through private phone calls, emails and texts exposes you to fraud. So, always dispatch vehicles using a fully electronic dispatch system. Assigning vehicles to carriers greatly reduces the risk of falling victim to fake texts and phone calls. Additionally, you may encourage your carrier partner to assign each load to a specific driver. This lets you verify the driver’s identity at pickup and gives you better visibility into your shipments. Get Documentation at Pickup Before a carrier releases a vehicle to you, it’s important to confirm the delivery truck has an MC number that matches the dispatch sheet and check the driver’s license against the assigned driver on the dispatch sheet (if assigned). After the delivery is complete, always rate and review your carrier partner honestly. It’s a great way for the community to help each other avoid bad actors, reward honest carriers who do good work and create a more transparent marketplace for everyone. In the Event of Fraud If you do fall victim to fraud, it’s critical to immediately contact the authorities and file a police report in the jurisdiction of the incident. Provide any information you can to local law enforcement, report the incident to the USDOT’s Inspector General, file a complaint with the FMCSA National Consumer Complaint Database or contact the Federal Trade Commission at reportfraud.ftc.gov. Steps We’re Taking To Help You Ship Safely Central Dispatch is making significant strides in addressing this challenge in our industry and meaningfully reducing the level of fraud on our platform. We are constantly evolving our vetting process alongside the changing market landscape to ensure only legitimate companies gain access to our marketplace so shippers can more confidently find partners. We’ve also formed the Marketplace Integrity Team, which is dedicated to combating fraud and helping you stay secure. This team collaborates directly with Cox Security and other enterprise teams to investigate issues, deactivate fraudulent accounts and proactively protect our customers. We’re partnering with other industry leaders to lobby Congress, advocating for stronger protections against automotive fraud and encouraging action and accountability from the FMCSA. We all play a part in building a safer, more secure marketplace for shipping vehicles. Let’s keep working together to protect our industry from fraud and ensure Central Dispatch remains a trusted platform for everyone. 20 Illinois Automobile Dealer News
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