their life? Do they have goals with steps to attain them? Are they attending training on a regular basis? What books are you recommending they read on a daily basis? Finally, process. Are your processes in place and are they monitored hourly, daily, weekly and monthly? Take your sales department, did someone work the service drive at 7:00 a.m. when you opened? Did your salespeople attend a training class on your road to the sale? Did your management team sit and review each salesperson’s goals for the month and where they are tracking? Did you follow up with each person during the day and check them out after their shift? There are so many things to do, and if you do them right, you win, the customer wins and your teammates win. So back to the title, if you do these steps every day without fail, everything will be right with your business and any adversity will be met with a team that will make it happen. For more information, please contact Francis Fagan with Brown & Brown Dealer Services at (312) 608-4979 or francis.fagan@bbrown.com. Francis is the regional training director for Illinois and Indiana. At Brown & Brown Dealer Services we put the emphasis on training. Visit our website for our training calendar and to meet our nationally renowned trainers at bbdealerservices.com. 21 Illinois Automobile Dealer News
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