26 CONTENTS 12 16 CONNECT Like us on Facebook ICBColo Connect with us ICBColo Follow us on X ICBColo Give us a call (303) 832-2000 Follow us on Instagram ICBColo PUB. 3 2024 ISSUE 6 4 Support the ICBC’s Associate Members! FLOURISH 6 Communication Is Key To Mitigating Fraud By Rebeca Romero Rainey, President and CEO, ICBA 7 ICBC Preferred Providers ASSOCIATE MEMBER SPOTLIGHT 8 Getting to Know Alexis Simons of BHG Financial Institutional Network FROM THE TOP 10 Staffing for the Digital Future By Lucas White, ICBA Chairman, President of The Fountain Trust Company 12 ICBC 51st Annual Convention Recap It Wasn’t Our First Rodeo. But It May Have Been Our Best! 16 The Modern Banking Branch, Reimagined How Technology Is Driving Transformation and Personalization By Wendi Klein, VP Marketing, Alogent, ICBC Associate Member 18 Why SBA Loans Are a Critical Tool for Bankers in 2024 By Christopher Myers, CEO, B:Side Capital, ICBC Associate Member 20 How To Navigate Dodd-Frank’s Section 1071 By Gerald Leveritt, Director of Enterprise Solutions, FileInvite, ICBC Associate Member 22 Cybersecurity and AI What Community Banks Should Know By Steve Sanders, Chief Risk Officer and Chief Information Security Officer, CSI, ICBC Associate Member 24 FDICIA Roadmap Early Planning Is Key to a Successful Adoption By Ryan Abdoo, Joe Vloedman, and Kristin Golab, Plante Moran, ICBC Silver Associate Member 26 Resilience for Leaders Navigating Challenges with Strength and Agility By Connie West, Gallup Certified Strengths Coach and Regional Vice President, The James Paul Group, ICBC Associate Member 28 How Marketing and Promotion Are Evolving for Community Banks — Part 1 By Jennie Brady, Director of Creative Solutions, Spry, ICBC Associate Member 30 Securing Your Data Advice From an Award-Winning Cybersecurity Team By Fred Hamilton, Chief Information Security Officer, BHG Financial Institutional Network, ICBC Preferred Provider and Gold Associate Member INDEPENDENT REPORT | 3
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