2026 Pub. 5 Issue 1

Your website should be one of your strongest business tools. It’s often the first impression, the primary source of information and a key driver of leads and conversions. But if you’re seeing traffic drop, engagement decline or bounce rates climb, something isn’t working, and it’s likely costing you opportunities. The good news? Most website issues are common, identifiable and fixable. Here’s why visitors may be leaving your site and what you can do right now to turn things around: 1. YOUR WEBSITE IS TOO SLOW Speed matters more than ever. If your site takes more than a few seconds to load, visitors won’t wait; they’ll leave. Search engines also penalize slow sites, making it harder for new users to find you in the first place. That means if you are bidding for search terms, even your PPC efforts aren’t working to the best of their ability. How To Fix It Fast Code density, evaluating your caching technique and making sure your hosting solution can handle your traffic are small but mighty improvements. A performance audit can quickly uncover bottlenecks that are dragging your site down. 2. YOUR CONTENT ISN’T CLEAR OR RELEVANT Visitors come to your website with a specific question or need. If they can’t immediately understand what you do, who you serve or how you help, they won’t stick around. Outdated messaging or generic copy can be just as damaging. Also, think about specific keywords that your users are searching for and be sure to include those in your content. How To Fix It Fast Revisit your homepage and top landing pages. Make sure your value proposition is clear within seconds. Speak directly to your audience’s pain points and update content regularly to reflect current offerings, services, priorities and top search terms. 3. YOUR SITE ISN’T MOBILE-FRIENDLY A majority of users now browse on mobile devices. If your site isn’t optimized for smaller screens, slow connections or touch navigation, you’re likely losing visitors before they even engage. How To Fix It Fast Ensure your website uses responsive design and test it across devices. Buttons should be easy to tap, text should be readable without zooming, and navigation should be simple and intuitive. Almost all website designs can be adjusted for mobile-friendly views, but more often than not, you forget to check the mobile view. Why Your Website Is Losing Visitors — and How To Fix It Fast By Bella Ruscheinski, Solutions Project Manager Spry Inc., ICBC Associate Member 14 | INDEPENDENT REPORT

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