answered the phone. There was no ‘Hi’ or ‘Hello’, just a ‘When you’re coming back?!’” Shortly after, Dylan was back at Keystops, driving a truck. When the safety training manager put in his two-week notice, Dylan decided to apply for the open position and give safety a shot. He hasn’t looked back since. “Dylan has played a pivotal part in our growth, our improved performance, and driver recruitment and retention,” David said. Preventing turnover and working with employees is a priority for the team. “We look at how we can keep employees instead of just firing them if problems arise. We want to give every opportunity for success, so that way they can do better and get to where they want to be rather than moving on and hiring the next warm body that walks through the door.” Dylan said. “Once you get a little experience under your belt, you can begin to anticipate recurring issues. For example, if every few months like clockwork, a driver becomes complacent and repeats their previous mistake. Those are the opportunities where we can fix a problem, but more importantly, break a bad habit,” David said. Maintaining a safety culture is an ongoing endeavor. “Each employee comes from a different background and has outside influences. Even so, to maintain a safety culture is to help them understand that when they are at work, doing what they’re supposed to be doing, it’s going to be different than what they would do in their personal pickup truck,” David explained. “If you’re not looking at where you are at and what » Truck Repair » Air Bag Recovery » Landoll Transport » Secure Storage » Crane Service Louisville’s Oldest Wrecker Service with over 87 years of Towing and Recovery Engineering (502) 426-4100 tonyswreckerservice.com » Long Distance Towing » Fleet Management » Equipment Sales » Equipment Transport » RGN Service Kentucky Trucker | 17
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