DEBRA “DEBBIE” LETCHER, DEALERSHIP MANAGEMENT CONSULTANT 20 GROUP, NADA NADA 20 Group Vital Health Checks Debbie has over 35 years of experience leading operations, finance, technology, customer service and staff management. She steadily advanced through the ranks of controller, service manager, finance manager and general sales manager to leading dealer operations as general manager. She led operational processes that bolstered profitability, guided dealer rankings to top performance in the region and oversaw a multimillion-dollar remodel. Known for her people-centered approach to business and leadership, Debbie has gained a reputation for generating business results while growing and inspiring high-performing teams. She is a hands-on professional who provides an environment of quality, progress and professionalism while focusing on improving customer engagement as a driver of business growth in better and smarter ways. Scan this QR code to watch Debbie’s video. https://tinyurl.com/MTADA-Letcher Scan this QR code to book your Vital Health Check. https://www.nada.org/nada-show/dealership-health ANDY GRAFF, CHIEF OPERATING OFFICER COMPLYAUTO Andy, a 33-year veteran of the retail car business exclusively with Galpin Motors, has excelled in nearly every position within the variable side of the dealership. Beginning his automotive career as a lease caller in 1990, Andy rose through the ranks to become the vice president of sales, a position he held for nearly 10 years, starting during the recession. In this role, he demonstrated remarkable leadership and resilience, ultimately advancing to become the chief technology officer for the Galpin enterprise by 2019. He joined ComplyAuto as the chief operating officer in March of 2023, where he oversees sales, customer experience and customer support. Scan this QR code to watch Andy’s video. https://tinyurl.com/Deal-Jacket 35 MONTANA AUTO DEALER
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