INNOVATION STATION DRIVING STRATEGY WITH AI AS A TOOL By Charles Potts, Executive Vice President and Chief Innovation Officer, ICBA Artificial intelligence (AI) has become the buzzword for financial services, but it’s moved beyond just hype. Today, community bankers and their partners are experimenting with AI-like tools in the predictive and generative space to support business objectives, including chatbots to offer 24/7 customer support, monitoring transaction data to spot suspicious activity, underwriting loans and more. Therein lies the key to AI success: aligning it with overall bank strategy. As exciting of an offering as it is, AI is a utility. For community bankers to use it effectively, we need to assess how it helps us solve a problem for our banks. 20 NEBRASKA INDEPENDENT BANKER
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