FLOURISH Customizing AI By REBECA ROMERO RAINEY President and CEO, ICBA When it comes to artificial intelligence (AI) and the way it’s being deployed today, I’m struck by its potential for customization. We truly have a technology at our disposal that can be transformed into something that does what we need it to do, not just what it’s initially programmed to do. That distinction makes AI a game changer for community banks. We’re not a one-size-fits-all industry, and the strengths of AI play into that individualization. The power of AI is that we can tailor it to meet our needs. With so many different use cases and potential avenues for harnessing its impact, AI is truly one of the first technologies to provide a track for us to solve a problem or create an opportunity via an entirely personalized path. Thoughtful Experimentation We are now at a stage for AI experimentation. Certainly, we need to be mindful of the risks and challenges, but we also need to investigate how we use our human resources versus our technology resources. AI is an opportunity to be more intentional as we seek efficiencies in the back office, unlock customer-facing opportunities and learn the full scope of what it can do. TO WORK FOR YOU 4 NEBRASKA INDEPENDENT BANKER
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