to strengthen operational performance and prepare emerging leaders for expanded responsibilities. The in-person sessions provided hands-on learning, real-world solutions and actionable strategies tailored to dealership life. F&I Compliance in California Workshop In partnership with KPA and Scali Rasmussen, NCDA hosted a half-day, in-person workshop designed to help dealerships navigate the complex landscape of F&I and sales compliance in California. Led by industry experts including Robert Ebin, Aaron Hartshorn, John Swenson and Christian Scali, attendees explored CA CARS requirements, sales floor and deal jacket compliance, misrepresentation pitfalls, advertising rules and how to strengthen internal processes to avoid costly penalties. EPA & OSHA Compliance Seminar Led by longtime industry expert Sam Celly of Celly Services and supported by surprise co-presenter attorney John Boggs, this session provided dealers and managers with practical guidance on environmental safety, workplace safety, and workers’ compensation compliance. Attendees gained actionable strategies for controlling costs, preparing for OSHA inspections, improving safety programs, managing claims and understanding documentation requirements. The seminar also covered accident investigation best practices, PPE standards, heat illness prevention and digital tools, such as QR-based inspection logs. SUPPORTING MEMBERS WITH REAL VALUE Every event we’ve hosted reflects NCDA’s commitment to delivering tangible member benefits. These programs are designed not only to inform but also to equip dealership staff with actionable insights they can apply immediately. As the industry continues to evolve, NCDA remains focused on helping our members adapt, grow and succeed. Thank you for being part of a vibrant, forward-thinking dealer community. CALIFORNIA SALES TRAINING ACADEMY (CSTA) In addition to our professional development seminars, the NCDA continues to operate the CSTA, our foundational training program designed to equip new and seasoned sales professionals with the skills and compliance knowledge required to succeed in California’s highly regulated retail automotive environment. Through structured instruction, real-world scenarios and a focus on ethical, customer-centric selling, CSTA supports dealerships in developing confident, effective sales teams while ensuring adherence to state requirements. Thousands of men and women have graduated from this course since its inception in 1991 and gone on to successful careers in automotive sales, with several reaching top-level management roles at new car dealerships in San Diego County. Many dealer members hire sales personnel and immediately enroll them in CSTA to gain the benefit of this essential training before they begin training at the dealership. The three-day sales training course is held from 9 a.m. to 3 p.m. on a bimonthly basis at our NCDA Conference & Training Center in Mira Mesa. Dates and additional information are available at www.ncda.com/training-seminars. 8 SAN DIEGO DEALER
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