Solution The financial services firm was impressed with ODP Business Solutions® attention to detail for transferring and managing print fulfillment services seamlessly. To provide protected data transfers, ODP Business Solutions developed a custom middleware solution platform. The financial services firm initiates the handoff of data from its system to the ODP Business Solutions® platform. By design, ODP Business Solutions does not know when orders are coming until the data arrives. ODP Business Solutions also created a production playbook, which spells out every detail about the procedures that need to be followed when a business printing project is received. The protocols include color codes that indicate the urgency of the documents and distribution timelines. To date, ODP Business Solutions has successfully achieved a 99.5% production quality service-level standard for printing and delivery. ODP Business Solutions provides detailed reports to the financial services firm as well as automated tracking capabilities for all print orders. The company conducts both formal and surprise audits on a regular basis. In addition, ODP Business Solutions has disaster recovery protocols in place and can transfer business print production to another facility that meets the financial services firm’s security and quality requirements. Results By transitioning print services fulfillment to ODP Business Solutions, the financial services firm was able to: • Significantly reduce the overall spend for the cost center. • Maintain print quality standards and meet stringent production and distribution timelines. • Eliminate the need to maintain and upgrade its facilities and equipment. • Redeploy resources to other priority business units. • Uphold critical data security protocols. • Gain assurance with solid disaster recovery plans. For more information on how ODP Business Solutions can help boost the efficiency of your business print services, contact Ryan Roberts at (512) 886-9794 or ryan.roberts@odpbusiness.com. How ODP Business Solutions Works with You to Get Results • Reviews current business print operations and needs. • Works closely with you to develop a print services program that helps to reduce overall costs while increasing efficiency. • Deploys a customized central online platform integrated with your existing system for content creation and production. • Manages end-to-end workflow and order management with built-in permissions and cost management. • Administers on-demand production, digital distribution, outsourced inventory and virtual warehouses. • Provides access to centralized analytics and reporting. • Offers storage, retention, shredding and destruction services. • Coordinates content revision and versioning management. • Provides ongoing support and program evaluation. 40
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