What is the most important thing you have learned from this career so far? The most important thing I have learned so far is the importance of building relationships. Having a relationship with the customer is more than just loaning money; it is about truly caring about the person on the other side of the desk and being able to help them out. What prompted you to want to begin a career in banking? Helping the community prompted me to begin a career in banking. Seeing the community develop and knowing that you are a part of that cause drew me to community banking. What is the most interesting thing you have learned from this transition to the banking industry? The most interesting thing that I have learned in the transition to the banking industry is on the agricultural side of lending. Learning how to effectively read tax returns, financial statements and cash flows in order to get a better feel for each customer is something that is extremely interesting to me. Tell us about the bank’s community investment efforts. Peoples Bank of Wyaconda puts a major emphasis on community investment. We sponsor many events and are always getting out in the community to show our investment in the area. What is the bank’s biggest challenge in the area of internet banking/mobile banking? Currently, the biggest challenge in internet banking/ mobile banking is fraud. With the use of debit cards becoming so popular, there are so many hackers out there trying to get into people’s accounts. Trying to detect and prevent fraud for customers is a major hill to climb right now. What’s your favorite thing about your bank/ banking in general? My favorite thing about the bank is the people I work with. Both branches that I work at have outstanding teams, which creates a great atmosphere to work in. The Show-Me Banker Magazine | 9
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