The hidden problems of poor op-code discipline: • Loss in warranty reimbursement • Incorrect financial reports • Distorted technician productivity • Visibility into what’s actually happening • Bad data becomes institutional knowledge • Customer experience suffers The argument for op-code cleanup isn’t really about codes. It’s about trusting the data used to run the dealership. Fixed-operations leaders are being asked to make increasingly sophisticated decisions about capacity, retention, pricing, staffing, technician productivity, warranty reimbursement and customer-pay growth. The modern fixed-operations department has no shortage of challenges. Dealers are fighting independent repair shops for aging vehicles. Customers are more price-sensitive. Service retention is under pressure. Technician recruitment remains difficult. OEM warranty requirements can be complicated. And dealership leaders are being asked to squeeze more productivity and profitability out of every bay, technician and customer relationship. The objective shouldn’t be to create the fewest op codes possible. It should be to create a system in which every operation has a clear purpose, every employee knows how to use it, every major revenue category is accurately represented, and dealership leadership can trust what the data is telling them. Because the real danger isn’t having too many op codes. The real danger is believing your reports are telling you the truth when they aren’t. And for a fixed-operations department responsible for millions of dollars in annual revenue, that’s a problem leadership can no longer afford to ignore. 01MK8375 01/26 Louisiana Blue gave me a care manager who works on our behalf. She’s wonderful. With her, you feel like you have somebody in your corner. Right Card. Right Care. Central “ “ 11
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