“Ultimately, Teslar saves us the most valuable commodity of all: time. It allows our highly skilled team members to apply their knowledge in their fields of specialty without tedious tasks to slow down efficiency.” Anthony Edwards Senior Credit Risk Officer Skyline National Bank Skyline National Bank partnered with Teslar to streamline internal processes, improve operational efficiency, and maintain focus on community-centered banking. Objectives $1.2 Billion Total Assets Based in Independence, VA Fiserv Premier Core Partners since 04/2020 About the Bank AT A GLANCE Enhanced Efficiency Across Departments: The time saved allows staff to focus on high-value tasks, aligning with Skyline’s community mission. Employee Buy-In and Adoption: Teslar’s ease of use and configurability have fostered organization-wide adoption, with departments across the bank incorporating Teslar tools into their processes. Time Savings: Teslar enables team members more time to focus on their skillsets and interests. C H A L L E N G E S Skyline National Bank was seeking a solution to streamline operations across departments without disrupting company culture or overwhelming staff. Their processes were hindered by email chains, paper-heavy workflows, and systems that created "an endless cycle of email doom." The goal was to improve efficiency while maintaining the familiar tools and practices central to their culture. S O L U T I O N S “Teslar is the Swiss Army knife of banking solutions,” said Skyline National Bank's President & CEO Blake Edwards. “It changed our processes entirely.” The customizable platform allowed Skyline to improve efficiency across critical lending and deposit operations, including functions like exception tracking, workflows, and loan packaging, without disrupting the bank’s deeply valued culture. Exceptions are now managed in real time within Teslar, eliminating the inefficiencies of manual document handling. “We have moved away from tracking exceptions in the core and using email chains,” Edwards explains. “We now use Teslar as a live, dynamic exception tracking tool. This has changed our process entirely for loans. We’ve even added all deposit exceptions to Teslar.” Skyline also implemented Teslar’s workflow engine to automate approvals and processes that were previously managed through email and physical documents. Now, both loan and deposit teams use Teslar’s workflows for “everything imaginable,” including automations for built-in approval steps that support FDICIA requirements and compliance checks. “Teslar has completely changed how our loan operations team works,” Edwards shared. “We save an incredible amount of time, and the ability to send loan packages straight to Director Unity Client simplifies our process immensely.” B E N E F I T S Through Teslar, Skyline National Bank has seen significant improvements in time savings and team productivity. “The more efficient we are internally as an organization, the better experience our clients ultimately have,” Edwards notes.
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