CONTACT US TODAY TO PLACE YOUR ANNOUNCEMENT AD. SHOW-OFF. THERE'S NOTHING WRONG WITH BEING A Call (801) 676-9722 or scan the QR code to get started. Place QR Code Here ▷ Show off your employees. ▷ Show off your accomplishments. ▷ Show off a job well done. Employees are motivated when they are recognized and feel valued. This magazine is a great platform to celebrate your team’s accomplishments! otherwise in control of the notary? If the borrower (whether real or fraudulent) controls the notary, then you have an open door to get compromised. Do you merely request copies of the IDs, or do you compare them to the individual in real time? If you just get copies and pass them along, then you have an open window as well. Do you know whether the actual borrower executed the documents or not? If you allow the borrower (whether real or fraudulent) to control these vital and fundamental pieces of the transaction, you are playing with a broken arrow that can blow up your entire world. WHO ARE YOU? To borrow another phrase from The Who and Pete Townsend, just ask, “Who are you? Who, who, who, who?” He really wanted to know and so should you. The Who used the word “who” in this classic tune 150 times. If you are closing a mail-away and not even asking this question in earnest once, you need to take a step back and ask this question over and over again. “So, I still have to do mail-away closings. What do I do to protect myself?” If you find yourself in this situation, first, you can control the notary. Do a little research, arrange for a notary in their town and require the use of that notary. For example, hire an attorney or title agent to handle the acknowledgment. This will cost the borrower a little money, but it’s probably cheaper than time off from work and a plane ticket to your office. You could even find a bank in their neighborhood that probably has a notary with the confidence that they were vetted upon hiring. You might not know any of these notaries, but one thing is for certain — the borrower does not either. It is more important that the borrower does not know the notary than it is that you know the notary. Of course, you will want to go over the documents with the signers in real time. Have the notary present while you have the borrowers on screen or on the phone. If you are in a state where Remote Online Notarization (RON) is permissible, then use RON to conduct the closing. Each of these solutions takes a little more thought and planning but is well worth the time for a little piece of mind that you know “who, who, who, who” is signing the documents. Some things never change. You need to know your customer — your client. Meet the new boss — same as the old boss! Robert “Bob” Wisman is a life-long West Virginia resident. He has been married for over 30 years and has three children. Bob graduated from West Virginia University with mechanical engineering and business administration degrees. He brings a breadth of experience in financial services, real estate, project management and marketing with over 25+ years of proficiency. He resides in Morgantown and enjoys WVU sports, the outdoors and spending time with his family. 14 WEST VIRGINIA BANKER
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