Pub 3 2021 Issue 3

HOMETOWN BANKER | HOMETOWNBANKER.ORG | 21 Steve Kightlinger Erin May STEVEKIGHTLINGER SR. VICE PRESIDENT ERIN MAY ASSISTANT SECRETARY PACB: HOW DID YOU GET INTO COMMUNITY BANKING? ERIN: I started my career with Marquette Savings Bank in April 1995. My cousin was leaving her position with Marquette to pursue other interests. She recommended Marquette as a great opportunity and thought it would be a good fit for me. Fast forward 26 years later, I am still growing with the only Hometown Bank in Erie, Pennsylvania. PACB: WHAT IS THE MOST REWARDING ASPECT OF WORKING IN COMMUNITY BANKING? ERIN: There are so many rewarding aspects of working at a community bank; how do you choose just one. We take pride in our employees and our communities. We strive to create a sense of community in everything we do. This includes volunteering, donating, and being a team with our community through interactions with our customers. We have generations of families that continue to bank with Marquette because our customers know we care about them and how we do business in our workplace. We are a team, a family fully vested in our community, and grateful to be making a difference. There is one other rewarding aspect, and that is the friends and families we make when we help them open their first checking or savings account to later helping them purchase their first home. PACB: PEOPLE ALWAYS WANT A DEFINITION OF “COMMUNITY BANK,” WHAT IS YOURS? ERIN: A bank that adds the personal touch to meeting the financial needs of the families and businesses in their community. A bank where lending needs are determined by employees that live in the same community as the customers they serve. A community bank pays attention to opportunities to serve their community by donating, volunteering, and supporting nonprofit organizations in their community. PACB: TELL US SOMETHING ABOUT YOURSELF THAT MOST PEOPLE DON’T KNOW. ERIN: When I was in high school, there was a newly ordained priest at the church I attended. He encouraged the youth of the church to form a youth group and become involved in the community. I joined the youth group very enthusiastically, encouraging friends to join with me. (I think it became my youth group, haha!) This is where I started my love for community involvement and getting friends and family involved. PACB: WHAT IS THE 5TH PICTURE IN YOUR CAMERA ROLL ON YOUR PHONE, AND CAN YOU PLEASE SHARE THE STORY BEHIND IT? ERIN: My 5th picture is a screenshot of me and some of my closest friends having a ZoomHappy Hour. We have gotten together monthly in person for years since high school, really. We have now temporarily resorted to our “girls nights” to be ZoomHappy Hours. We are planning a girl’s getaway to celebrate us and how lucky we are to have many years of friendship and memories. (Sorry, these girls would kill me if I shared this picture!) PACB: HOW DID YOU GET INTO COMMUNITY BANKING? STEVE: I grew up in the Meadville area. Prior to Marquette Savings Bank, though, I worked for a national finance company and a large national bank. Then a Marquette Savings Bank trustee approached me concerning a role within their operation. I researched the bank and spoke to many clients, attorneys, and accountants about the job change. Everyone responded that Marquette would be a good fit. PACB: WHAT IS THE MOST REWARDING ASPECT OF WORKING IN A COMMUNITY BANK? STEVE: Marquette Savings Bank is all about helping our clients and giving back to the communities we serve. Our customers are our friends. We socialize with them, and we also serve together on committees and boards. Every decision is made locally, and our clients are confident that transactions will be done timely and with ease. PACB: PEOPLE ALWAYS WANT A DEFINITION OF “COMMUNITY BANK,” WHAT IS YOURS? STEVE: Marquette’s mission statement is what I believe to be the definition of a community bank. “Every dollar stays in communities we serve to Mpower™ individuals and families to prosper, businesses to succeed, communities to be better places and employees to be their best.” PACB: TELL US SOMETHING ABOUT YOURSELF THAT MOST PEOPLE DON’T KNOW. STEVE: I enjoy riding motorcycles, and I own a Harley Softtail. PACB: WHAT IS THE 5TH PICTURE IN YOUR CAMERA ROLL ON YOUR PHONE, AND CAN YOU PLEASE SHARE THE STORY BEHIND IT? STEVE: The Castelo di Amorosa in Napa Valley — that was an awesome trip!

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