31 Hoosier Banker November 2015 “I wanted to get out to our branches and let them know what’s going on with the chip cards. We want customers to be informed when they ask, ‘When will I receive mine?’” Swartz is not stopping with inbranch collateral, however, and plans to get the word out through all of the bank’s available communication channels, including its monthly newsletter and via statement inserts. “I did receive an alert from FIS for card carriers, so once they’re out, we want that specific card carrier [explaining how chip cards operate], too.” To learn more about ICBA Bancard’s card offerings and how it is supporting customers through the transition to smart card technology, contact client services at 800-242-4770, or email bancard@icba.org. t © 2015 BOSC, Inc. Securities offered by BOSC, Inc., member FINRA/SIPC and a subsidiary of BOK Financial Corporation. Asset liability modeling, CD underwriting, portfolio accounting and safekeeping services are provided by BOKF, NA, an affiliate of BOSC, Inc. Investments and insurance are not insured by the FDIC; are not deposits or other obligations of, and are not guaranteed by, any bank or bank affiliate. 866.440.6515 | www.boscinc.com/services At BOSC, our balance sheet services are designed to not only find solutions to potential problems but also help you identify opportunities for increased profitability. From Asset/Liability Modeling to CD Underwriting, we’ll give you the edge you need to stay ahead of the curve. ASSET/LIABILITY MODELING | INSTITUTIONAL FIXED INCOME | PORTFOLIO ACCOUNTING AND SAFEKEEPING MUNICIPAL CREDIT ANALYSIS | MUNICIPAL AND AGENCY DEBT UNDERWRITING | CD UNDERWRITING Helping You Manage Issues Before They Become Issues. About the Author Scott Broughton is senior vice president, director of card products and promotions, of ICBA Bancard, a subsidiary of Independent Community Bankers of America. He joined ICBA Bancard in 1995 and is involved with introducing emerging products such as digital wallets, EMV/chip cards and mobile payments. A graduate of Virginia Tech, Broughton holds a management institute certificate from the University of Wisconsin and has completed the Visa Bankcard Management School at Ohio State University. The author can be reached at 800-242-4770, email: Scott.broughton@icba.org. ICBA Bancard is an associate member of the Indiana Bankers Association and an IBA Preferred Service Provider. ICBA Bancard, the parent company of TCM Bank, has also “been working diligently with its processors and banks to help ensure a smooth transition, offset card conversion costs, and aid with cardholder education,” says ICBA Bancard Executive Vice President Liang Han. To this end, ICBA Bancard covered a portion of the implementation costs for its direct issuers as part of a mass enablement project with one of its processor partners; developed an EMV resource page complete with EMV tutorials, FAQs, presentations and best practice guides; and is offering informational brochures for its Visa-issuer clients to help educate their staffs and customers about how EMV cards work and their associated benefits. Swartz, one of nearly 200 ICBA Bancard clients to take advantage of the complimentary Visa take-ones, has already begun distributing the brochures to staff in preparation of the bank’s EMV rollout.
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