2016 Vol. 100 No. 5

COVER STORY - GENE MILES:WINNING STRATEGIC BANKER	8
FEATURES:	3
CEO PONDERINGS	5
IBA CALENDAR OF EVENTS	6
HOOSIER BANKER HERITAGE	12
TELL YOUR STORY	29
HELP US ‘POWER UP’	30
PSP SHOWCASE - DON’T LET TELECOMMUNICATIONS BREAK THE BANK	15
OPERATIONS / TECHNOLOGY - SETTING THE RECORD STRAIGHT ON SAME-DAY ACH COMPLIANCE	16
SECURITY / FRAUD - TEACHING OUT-OF-WALLET QUESTIONS	17
GR SPOTLIGHT - BANKERS EXPERIENCE ANOTHER SUCCESSFUL LEGISLATIVEYEAR	19
DEPARTMENTS:	3
VIDEO BONUS	10
COMPLIANCE CONNECTION	14
ASSOCIATE MEMBERS’ CORNER	14
HONORABLE MENTIONS	28
FROM THE BOARD ROOM	31
ANNIVERSARY MILESTONES	31
BANKING ON COMMUNITY	32
NEW BRANCHES, BUILDINGS & OPENINGS	33
BANKERS ON THE MOVE	34
ADVERTISERS INDEX	38

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