28 SEPTEMBER / OCTOBER 2017 In terms of financial growth, how big a deal was the portfolio acquisition? “The consumer and small business credit card accounts we acquired increased our total portfolio to just under $300 million, increasing the bank’s asset size by 60 percent. Most importantly, we are now responsible for 90,000 new customer relationships and 115 agent partners. Serving our new agents and cardholders as they wish to be served is an opportunity we greatly look forward to.” What’s in store in 2017 for new and existing agents and cardholders? “Our No. 1 priority will be setting up the new agent programs to deploy our online application and product suite for new credit card customers, followed by migration of existing accounts. We also plan to expand customer service, client service and operation support to accommodate our new agents and customers.” Speaking of online applications, isn’t the process being redesigned? “Yes, we’re streamlining our online application for both consumer and business credit cards. In addition, our recent agent portal release introduced new features and a redesigned look and feel to improve ease of use.” As a certified information security manager, fraud prevention and detection is one of your particular areas of expertise. Will there be anything new in 2017? “Yes, we’re introducing new ways to protect cardholders. For example, our digital strategy will incorporate on/off and location card controls, with enhanced transaction alerts. Two-way SMS texting will help identify and prevent attempts at fraudulent usage, with minimum cardholder impact. Our aim is to reduce the need to issue replacement cards, which we all know is a major inconvenience for cardholders.” Are new products in the works for 2017? “Definitely! Among the new consumer products and services we’ll be offering are the Visa® Signature card, which offers an array of premium benefits for cardholders, and a secured credit card to help customers build credit. We will also begin presenting FICO scores via electronic statements.” Damon Moorer President and CEO TCM Bank, NA Mobile Wallet New Card Products Plus fraud protection and more PRODUCTS & SERVICES PROFILE TCM Bank, NA, a subsidiary of ICBA Bancard, named Damon Moorer as president and CEO in June 2016. Additionally last year, TCM Bank completed the largest portfolio acquisition in its 19-year history. ICBA Bancard is the payment-services subsidiary of the Independent Community Bankers of America. TCM Bank, through its Total Card Management® program, serves as a direct issuer of credit cards for banks which prefer not to issue cards themselves. Banks in the TCM program can offer a competitive product suite with superior service and earn noninterest revenue without risk and zero liability. TCM Bank also evaluates and consults on direct-issuing banks’ portfolios, purchases community bank credit card portfolios, and helps agent bank partners develop start-up portfolios. TCM Neighborhood News interviewed Moorer shortly after he was named TCM Bank president and CEO. Below are interview excerpts: ICBA Bancard is a Preferred Service Provider of the Indiana Bankers Association. For more information about its offerings, please contact Rod Lasley at 317-387-9380, email: rlasley@indianabankers.org.
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