Hoosier Banker 41 195643.indd 1 12/13/2017 2:44:54 PM average score is in the 35 percent range – and if you consider that a passing grade is a 70 out of 100, then fewer than 5 percent pass,” Carlin notes. “Most recent college grads have forgotten what they learned in a class such as Accounting 101.” 5. Provide training through e-learning. Once the skill gaps have been identified, it’s time to fill them with on-target training. With the rise of on-demand content and digital devices in schools, this generation is highly comfortable with online courses. Today, organizations can choose from a wide array of learning programs, including approved pre-licensing and continuing education programs, accredited course content, exam prep tools, publications, e-books and customizable learning management systems – it’s simply a matter of finding the right methods for the company. Hands-on training is also key. An excellent way to reinforce training is to offer rotations. By spending time in areas such as operations, branches, corporate and retail, new hires can experience what happens in all aspects of the organization. 6. Reinforce training with practice. Immerse people where they can practice and hone their skills away from customers. A huge benefit of e-learning is that it provides the ability to role play. That enables new hires to try out skills in a place where it’s alright to make mistakes. This is especially important for employees in client-facing positions. “One mistake most of us make when we hire someone is we put them in front of the customer too quickly,” Hubbard notes. “Instead, we need to be confident that when that person is in front of the customer, they’re ready to be there.” 7. Mentor employees. Employees will lose up to 83 percent of what they learned in training if it is not reinforced. Regularly scheduled coaching shows new hires the organization is serious about ensuring employees retain and use the skills they were taught. Regular check-ins with a coach provide crucial accountability. While banks cannot expect the majority of the new graduates hired to become lifelong employees, the right training makes a world of difference to both the organization and employees. It helps new hires feel like a valued part of the organization – and gives them the tools needed to be a success in the new job. HB The Indiana Bankers Association offers hundreds of educational offerings each year. To learn more, click on the hand icon in HB Digital, or go to: indianabankers.org/ calendar-of-events. Click to Learn
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