Hoosier Banker 11 management determine three-year and one-year goals. Then, as a team we develop strategies on how we’re going to accomplish those goals. “We involve our entire staff in developing initiatives and actions. It’s exciting to watch everybody give input, and the process leads to greater buy-in. “Of course, one of our aims is to continually improve the customer experience. Getting feedback from staff is important, because they’re the ones spending face-toface time with our customers. “Once the roadmap is complete, I just need to encourage and motivate everybody towards those goals. My job is the easy part.” What attracted you to banking and accounting as a profession? “I planned to go to school to be a social worker, but my dad encouraged me to also explore business. So I took some business classes, including accounting, and found that it came easily to me. I also liked that I could do my homework while listening to music. “What I really enjoyed, though, was not so much the math part of accounting, but the problem-solving. I knew I wanted to be a CPA, but I didn’t necessarily want to work in public accounting. “When I graduated from college, unemployment was in the double digits, even in my hometown of PHOTO CAPTION: Karen F. Gregerson serves as president and CEO of The Farmers Bank, Frankfort.
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