Hoosier Banker 27 A technology innovation that can assist personal transactions is the use of interactive teller machines, which allow interaction via two-way video while avoiding direct contact. Many consumers who previously were reluctant to use ITMs may now be receptive, especially in drive-thrus and walk-up vestibules. One aspect that is sure to change longterm is how we approach high-touch areas. For example, touch screens may be equipped with antibacterial coatings to repel germs. ATMs might include disposable key covers to be replaced after every transaction. Sanitizers and latex gloves might be a regular ATM/ITM feature, and potentially a disinfectant mist spray or ultraviolet light could be applied after each transaction. Equipment manufacturers can provide details on these options, but the possibilities should be addressed. Designing for a Post-Corona World Beyond the ideas noted above, the following are steps you can take when designing or remodeling a facility to reduce the risk of disease: • Specify “smart” materials. These materials are easy to maintain, resist mold and promote good indoor-air quality. Many products integrate antimicrobial coatings onto interior finishes such as flooring, door hardware, faucets, window shades, paint and furniture. Other materials are inherently antimicrobial, such as copper. • Improve ventilation. HVAC systems that recirculate air and provide a set number of air changes per hour are common. Going forward, we must consider ways to increase ventilation with outdoor air in order to dilute airborne contaminants. • Maintain optimal humidity. Because viruses survive longer in low-humidity environments, HVAC systems should be set to an optimal range of 40% to 60% humidity. For older buildings, portable humidifiers offer a quick solution. • Bring in natural light. To optimize sunlight and capitalize on ultraviolet light, keep your design open so that natural light can penetrate the space. This will also create an open and inviting atmosphere. • Leverage hands-free tools. Using tools such as automation and voice activation, limit the need to touch items in the work environment. Workplace automation elements include lighting systems, sensor-activated faucets and toilets, water dispensers and smart window shades. • Implement screening procedures. Consider integrating screening technology, such as infrared fever screening systems or temperature checkpoints, at building entries. Then, enforce stay-at-home polices when individuals are ill. We are not sure how long this crisis may last, but “business as usual” will never quite be the same. Good luck as you navigate these changes. Together we can get through this, and in the end we’ll enjoy better and safer work environments for all. HB Gregory T. Rousos, president and CEO of New Covenant Trust Company, NA, Jeffersonville, has completed 20 years of service. He also serves as vice chair of the board of directors, and additionally he is executive vice president and COO of the Presbyterian Foundation, the parent company of New Covenant Trust. Rousos joined the Presbyterian Foundation in 2000, prior to which he served in various capacities with ResCare, Thornton Oil and Kentucky Fried Chicken. A graduate of Ohio State University, he is a CFP®, CPA, and a member of the Kentucky Society of CPAs and the American Institute of CPAs. HB ANNIVERSARY MILESTONE A salute to 20+ years of banking service
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