IN THIS ISSUE 10Preserving Benefits While Controlling Costs 26 COUNTERFEIT CHECKS Compliance Connection When a fraudulent check is cashed and the bank of first deposit is slow or even refuses to reimburse you for the loss, do you have to reimburse the customer? 14 ARTICLE SPOTLIGHT FLD Leadership Conference More than 90 members of IBA’s Future Leadership Division gathered in downtown Indianapolis Sept. 12-13 for networking, professional development and axe-throwing. 50 ARTIFICIAL INTELLIGENCE Benefits & Challenges It’s critical to embrace the advancements of the future, but also to consider the security and regulatory requirements and overall risk to the organization and your customers.
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