AI advocates should be prepared for the natural human response from their employees: Are you replacing me with a robot? It is important to explain to our teams that AI isn’t coming for their jobs; it’s coming to their jobs. More complicated questions, alerts and challenges will still require human interaction. Over the course of my career, I have observed that people enjoy greater job satisfaction when freed from performing repetitive tasks, allowing them to focus on higher-value, more rewarding work. The combination of experienced professionals, backed by AI-driven assistance, will be pivotal for any bank seeking to maintain an edge. At First Internet Bank, we take pride in our role as digital banking pioneers. And the future holds even greater possibilities. Our industry faces a pivotal moment, with the potential benefits of AI simply too profound to ignore. AI will revolutionize how banks operate and serve their customers. Early movers who strategically integrate these technologies will gain a competitive edge. The future of banking belongs to institutions bold enough to embrace the AI revolution and shape it to their advantage. 1 https://mck.co/3R1GeV3 2 https://bit.ly/SmallBankAI David Becker Chairman and CEO First Internet Bank, Fishers David Becker is chairman and CEO of First Internet Bancorp (NASDAQ: INBK), with assets of approximately $5.3 billion as of March 31, 2024. He founded and serves as chairman and CEO of First Internet Bancorp’s subsidiary, First Internet Bank, Fishers, which opened for business in 1999 as an industry pioneer in the branchless delivery of banking services. MARY ALICE AVERY mavery@wilmingtontrust.com 302.636.6127 CARMEL VIADO cviado@wilmingtontrust.com 702.866.2247 Trustee Services for Senior and Subordinated Debt and Trust Preferred Securities Investment Subsidiaries and Holding Companies Custody ENTITY MANAGEMENT DELAWARE AND NEVADA EXPERIENCE Wilmington Trust is a registered service mark used in connection with corporate and institutional services offered by certain U.S. and European subsidiaries of M&T Bank Corporation. Not all services are available through every domestic and international affiliate or in all jurisdictions. ©2024 M&T Bank and its affiliates and subsidiaries. All rights reserved. AMP-6681 240326 VF JULY/AUGUST 2024 47
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