T WHAT RESPONSIBILITY DOES YOUR BANK HAVE TO CUSTOMERS? BY JIM RECHEL, THE RECHEL GROUP INC. The Fraud Odyssey He served as a World War II pilot in the U.S. Army Air Corps when he was 18 years old, flying multiple missions and training new pilots as the war waged on for more years than anyone thought. He returned stateside after the war ended, married his sweetheart, started a family and started a heating and air conditioning company with job sites throughout the Midwest. He actively worked at the company he started until his 92nd birthday. He wasn’t as strong, but he still had the wisdom and respect of his employees and customers. At 92, he said, “It’s time to retire.” Then came the daily coffee and breakfast at McDonald’s. The table of veterans surrounding the breakfast McMuffins and telling stories was a fixture for all the staff and customers, so much so that on his 98th birthday, local TV news featured him on the nightly broadcast and McDonald’s organized a tribute breakfast and invited the community. SECURITY & FRAUD Fraud PREVENTION 32 HOOSIERBANKER
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