Melissa FISHER SENIOR VICE PRESIDENT, CHIEF OPERATIONS OFFICER – HOME BANK, MARTINSVILLE What was your first job, and what did you learn from it? My first job was at a video rental store. Remember the era of renting movies to watch at home? (Now you know I am NOT young!) I learned I had a passion for getting to know people, organization, presentation of the store and helping customers – even if it was just selecting a movie! What drew you to banking? Like many, I am an accidental banker! I thought I wanted to work in the retail industry, but the hours were difficult as a single mom with three children. My mom suggested banking because the work schedule, professional environment and my passion for serving others would be a good fit. What recent professional challenge taught you an important lesson, and how did you overcome it? I have had many professional challenges over my career. The one that stands out the most to me was our core conversion. I learned how to collaborate, build consensus, efficiently problem-solve and maintain a positive attitude in the midst of challenges. These skills were extremely useful during COVID! How do you stay innovative and forward-thinking in an ever-evolving industry? I love to hear about new digital products and services to stay ahead of the ever-evolving changes in our industry. I believe that understanding what is possible helps you create better solutions to today’s challenges while preparing for a better way to serve our customers or staff. What advice would you give to someone just starting their career in banking? My best piece of advice is to work hard and love people! Also, be sure to find a mentor, someone you trust and who is willing to teach you good problem-solving skills, push you to think big and encourage you. BANKER PROFILE 28 HOOSIERBANKER
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