CONTENTS Vol. 33 No. 3 Executive Director Joe McMahon / 217.753.0220 Illinois Automobile Dealers Association 300 West Edwards, Springfield, IL 62704 Chairman Mr. Sean Grant / 217.862.5300 Landmark Chrysler Jeep & Ford 2331 Prairie Crossing Dr., Springfield, IL 62711 Vice Chairman David Parkhill / 217.352.4275 Sullivan Parkhill Automotive 440 West Anthony Dr. Champaign, IL 61822 Secretary/Treasurer John Alfirevich / 708.429.3000 Apple Chevrolet, Inc. 8585 W. 159th St. Tinley Park, IL 60477 2022 OFFICERS ©2022 Illinois Automobile Dealer News | The newsLINK Group, LLC. All rights reserved. Illinois Automobile Dealer News is published four times each year by The newsLINK Group, LLC for the Illinois Automobile Dealers Association (IADA) and is the official publication for this association. The information contained in this publication is intended to provide general information for review, consideration and education. The contents do not constitute legal advice and should not be relied on as such. If you need legal advice or assistance, it is strongly recommended that you contact an attorney as to your circumstances. The statements and opinions expressed in this publication are those of the individual authors and do not necessarily represent the views of the IADA, its board of directors, or the publisher. Likewise, the appearance of advertisements within this publication does not constitute an endorsement or recommendation of any product or service advertised. The Illinois Automobile Dealer News is a collective work, and as such, some articles are submitted by authors who are independent of the IADA. While the Illinois Automobile Dealer News encourages a first-print policy, in cases where this is not possible, every effort has been made to comply with any known reprint guidelines or restrictions. Content may not be reproduced or reprinted without prior written permission. For further information, please contact the publisher at: 855.747.4003. Illinois Automobile Dealers Association 300 West Edwards Street Springfield, IL 62704 T 217.753.0220 • F 217.753.3424 IllinoisDealers.com 6 IADA Chairman’s Message 8 Lead Like Lombardi 11 Consultant’s Corner: Process Oriented 12 Counselor’s Corner: Dealer Should Properly Respond to OEM Written Communications and Notices — “Nastygrams” Should Not Automatically Be Filed in the “Circular Bin” 16 Navigating Revised Federal EV Tax Credit And State EV Rebates 19 Dealer Spotlight: Lou Bachrodt Auto Mall, Rockford, IL 20 Goodbye to Dick Bachrodt 21 How to Delight Employees and Create Exceptional Benefits Education 22 Why Being Kind at Work Matters 24 A Conversation with Linda Cohen, The Kindness Catalyst 16
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