Your leadership team has a responsibility to help those within your organization realize that success at work and success at home are not mutually exclusive. accomplish personally. Ask them what they want to accomplish professionally. Discover what motivates your employees and commit to making the difference happen with them. Reward People Differently Your leadership team must do away with the one-size-fitsall approach (standard operating procedure in the business for too long) because different people experience success differently. To prevent potential unfairness in the workplace (from treating people differently), the key is to connect the motivation of the employee to the resulting reward. Treating everyone how they want to be treated leads to satisfied employees, and satisfied employees lead to satisfied customers. Celebrate the Wins It is not always easy for managers to slow down and celebrate successes with their people, but missing these opportunities can wear down someone’s will to “win” and invalidate professional victories. While it is important to encourage your employees to savor the sweetness of success themselves, it is critical that your leadership team slow down and take the time to recognize both professional and personal victories and celebrate with others. Leaders Lead People Your leadership team has a responsibility beyond sales quotas, gross profit percentages, and expense management. Ultimately the team has a responsibility Ethos Group is proud to be partnering with IADA in helping their dealer members grow. If we can be of service to your organization, please reach out to either Ian Drake at 913-952-0110 or idrake@ethosgroup.com or Chris Nesseth at 319-270-4779 or cnesseth@ethosgroup.com. Ethos Group is a consulting company that partners with retail automotive dealers to promote an ethical, customer-focused approach to the sale, financing, and servicing of automobiles. Their services include technology, compliance, consulting, recruiting, training, product administration, and dealer participation programs. to people. After all, nothing dramatically changes the profitability of a business like the full engagement of the people who make business happen. What starts as a problem can end in possibility. It’s all in how you see it. Visit wipfli.com/dealerships. CHANGES PERSPECTIVE EVERYTHING. 9
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