Pub. 12 2022 Issue 3

TOC	4
IADA Chairman’s Message	6
Lead Like Lombardi	8
Consultant’s Corner Process Oriented	11
Counselor’s Corner Dealer Should Properly Respond to OEM Written Communications and Notices — “Nastygrams” Should Not Automatically Be Filed in the “Circular Bin”	12
Navigating Revised Federal EV Tax Credit and State EV Rebates	16
Dealer Spotlight: Lou Bachrodt Auto Mall Rockford, IL	19
Goodbye to Dick Bachrodt	20
How to Delight Employees and Create Exceptional Benefits Education	21
Why Being Kind at Work Matters	22
A Conversation with Linda Cohen, The Kindness Catalyst	24

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