Pub. 11 2021 Issue 1

11 Each of your applications is reviewed and prepared by our IADA-CVR staff before being scanned. “ “ As an Office Manager with over 20 years in the auto industry, I’ve learned that the devil is in the details and relationships are everything! It wasn’t until we switched providers from CVR that I realized how important both of these are. It took us less than fivemonths to switch back. During that time, we dealt with processing errors, delayed titles, and inventory issues. The little details, that CVR automatically got right from years of experience dealing with the Secretary of State, were suddenly a burden. However, the most valuable aspect of CVR is the relationship and customer service. Instead of being unpleasant about changing providers, Joann Seckus made the transition as smooth as possible. She also made herself accessible during thosemonths away. As soon as we were ready to switch back, she and Julie Cabrera bent over backwards to get us ready with the least amount of inconvenience tomy staff and department managers. They are both always quick to respond, knowledgeable, and are friendly! Thank you, CVR! Stephanie Freistadt, Office Manager Gerald Auto Group Your appl ications are scanned daily on high- speed computer image mach i nes i n h i gh - resolution TIFF images. You have access to a 10-year history of your image files, all securely backed up with disaster recovery procedures and processes in place. On average, IADA-CVR scans 5,000 applications each day and delivers them to SOS the same day.