Pub. 2 2021 Issue 4

11 ISSUE 4 | 2021 Simon Fisher is product manager, CSI Banking Solutions. Prior to joining CSI, Simon worked as a consultant helping banks around the U.S. conduct core evaluations. Simon has worked many different lending roles for a community bank during his 10-year term, including retail, commercial and mortgage loans. Simon understands the complexity of different loan types and is working to deliver the best digital experience for loan officers as well as borrowers. origination system and assess the five Cs of credit for your customers. This feature facilitates quicker turnaround and more confident decision-making. While matrix-based lending scores may cause concern about overlooking loans or denying important customers, most digital lending solutions allow institutions to set the decision parameters. Immediately, obvious approvals or denials are processed, while others route to you for review. • Regulatory Compliance: Digital lending makes data accessible, rendering manual searches for documentation unnecessary and decreasing the risk of human error. Digital lending platforms provide a complete audit trail for regulatory review, and automation creates a more consistent, strengthened compliance environment. Automation Does Not Have to Mean Automated Decision Making Your bank sets itself apart through its personal connection with customers. And because you value those relationships, digital lending may seem like you’re sacrificing that human connection. But your bank can find a balance by embracing the right level of automation for your institution and using these tools to inform decisioning. Digital lending automates tasks that were once manual but should not be mistaken for automating the decisioning process. However, in some circumstances, automating decisions can yield favorable results. For instance, if your institution has a September 21, 2021 Shotgun Start 9:00 a.m. Salina Country Club CBA Annual Golf Classic All members, CBA Associate Members, Bank Staff, Bank Officers, Prospective Customers, Long-Time Employees, Spouses and Guests Please plan to join Jon Pope, CBA Past Chairman, for the annual Golf Classic in Salina, KS. Come share some good times with fellow bankers ... and make some great memories! Who should come join the “Par-Tee?” Everyone! For more information please visit cbak.com . conservative lending policy, a properly configured digital lending system maintains tight controls and ensures nothing slips through the cracks. Similarly, if your institution is an early adopter of or is highly specialized in a particular type of credit, automation will drastically streamline the process. Reinventing the Loan Origination Process Institutions that wish to stay relevant must embrace digital technologies. Digital lending adoption does present some challenges, including upfront costs and vendor management. But you can offset these concerns by embracing automated loan origination tools along with the right digital lending strategy for your bank, allowing you to provide your customers with the service they need while improving your processes.  Learn more about simplifying digital lending for your bank by watching CSI’s on-demand webinar at csiweb.com/what-to-know.