CONTENTS Issue 5 www.cbak.com ©2024 Community Bankers Association of Kansas | The newsLINK Group LLC. All rights reserved. In Touch is published six times each year by The newsLINK Group LLC for the Community Bankers Association of Kansas and is the official publication for this association. The information contained in this publication is intended to provide general information for review, consideration and education. The contents do not constitute legal advice and should not be relied on as such. If you need legal advice or assistance, it is strongly recommended that you contact an attorney as to your circumstances. The statements and opinions expressed in this publication are those of the individual authors and do not necessarily represent the views of the Community Bankers Association of Kansas, its board of directors or the publisher. Likewise, the appearance of advertisements within this publication does not constitute an endorsement or recommendation of any product or service advertised. The Community Bankers Association of Kansas is a collective work, and as such, some articles are submitted by authors who are independent of the Community Bankers Association of Kansas. While In Touch encourages a first‑print policy, in cases where this is not possible, every effort has been made to comply with any known reprint guidelines or restrictions. Content may not be reproduced or reprinted without prior written permission. For further information, please contact the publisher at (855) 747‑4003. 4 FLOURISH LEVELING THE PLAYING FIELD By Rebeca Romero Rainey, President and CEO, ICBA 6 EASING INTO THE FALL At Long Last, Some Rate Relief By Jim Reber, President and CEO, ICBA Securities 8 2024 CONVENTION & TRADE SHOW 10 CBA MEMBERSHIP APPRECIATION TAILGATE 12 INTRODUCING CBAK’S NEW ENDORSED PARTNER, WOLTERS KLUWER BIZFILINGS CBAK Member Banks Can Help Small Business Customers Avoid BOI Non‑Compliance Penalties 13 NEW ASSOCIATE MEMBERS KLARIVIS THE BANKERS BANK 15 MANAGING CUSTOMER COMPLAINTS IS IMPORTANT TO AN EFFECTIVE CMS By William J. Showalter, CRCM, Senior Consultant, Young & Associates Inc. 18 HOW CFPB’S RULE 1033 COULD AFFECT DATA RIGHTS AND OPEN BANKING By Bradley Wallace, Director of Compliance, CSI 20 WHAT SHOULD BE INCLUDED IN A TPS’S OFAC POLICY? By Matthew Wade, EPCOR 22 ANNIVERSARIES 23 OFFICERS AND DIRECTORS 23 PRODUCTS AND SERVICES REFERENCE LIST 26 BANK TRAINING WEBINARS 82024 CONVENTION & TRADE SHOW 10CBA MEMBERSHIP APPRECIATION TAILGATE 15 MANAGING CUSTOMER COMPLAINTS IS IMPORTANT TO AN EFFECTIVE CMS 3 In Touch
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