To safeguard our banks, we must understand how AI is being used today for the good and the bad, then evolve our risk management procedures accordingly. If you’ve ever watched an episode of “Star Trek,” you’ve heard its famous introduction proclaiming we must “boldly go where no man has gone before.” With artificial intelligence (AI), this may be our new reality. Today, we’re seeing AI and related technologies — such as robotic process automation and machine learning — employed in a wide range of applications, from back-office operations to fraud detection systems and more. As new AI-powered solutions are introduced, we recognize both the opportunities and risks they bring. Just as easily as AI can help detect anomalies to flag potential fraud, so can it be used to create a customer deepfake to enable a fraudulent transaction. To safeguard our banks, we must understand how AI is being used today for the good and the bad, then evolve our risk management procedures accordingly. That very balance means that as we explore AI opportunities, we do so with an eye toward our dedication to safety and FLOURISH AI: THE NEW FRONTIER BY REBECA ROMERO RAINEY, PRESIDENT AND CEO, ICBA 6 In Touch
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