Pub. 2 2021 Issue 1

CONTENTS Issue 1 | www.cbak.com IN EVERY ISSUE: 13 ANNIVERSARIES 14 ANNOUNCEMENTS 20 PRODUCTS AND SERVICES REFERENCE LIST 22 UPCOMING WEBINARS © 2021 Community Association Bankers of Kansas | The newsLINK Group, LLC. All rights reserved. In Touch is published six times each year by The newsLINK Group, LLC for the Community As- sociation Bankers of Kansas and is the official publication for this association. The information contained in this publication is intended to provide general information for review, consideration and education. The contents do not constitute legal advice and should not be relied on as such. If you need legal advice or assistance, it is strongly recommended that you contact an attorney as to your circumstances. The statements and opinions expressed in this publication are those of the individual authors and do not necessarily represent the views of the Community Association Bankers of Kansas, its board of directors, or the publisher. Likewise, the appearance of advertisements within this publication does not constitute an endorsement or recommendation of any product or service advertised. The Community Association Bankers of Kansas is a collective work, and as such, some articles are submitted by authors who are independent of the Community Association Bankers of Kansas. While In Touch encourages a first-print policy, in cases where this is not possible, every effort has been made to comply with any known reprint guidelines or restrictions. Content may not be reproduced or reprinted without prior written permission. For further information, please contact the publisher at 855.747.4003. Timothy A. Matlack Intermediate Past Chairman FNB Washington Jon W. Pope Chairman Peoples State Bank Michele C. Lundy Chairman-Elect Tampa State Bank Irv Mitchell Secretary/Treasurer Wilson State Bank Jayne Coleman E District Director Kendall State Bank Jeff D. Caudle E District Director Union State Bank Steven R. Niemack NC District Director Stockgrowers State Bank Melisa Sorenson SC District Director Legacy Bank Tom Pruitt SC District Director Peoples Bank & Trust Co. Kent Culbertson NW District Director First National Bank & Trust Jack Rowden SW District Director Citizens State Bank Josh Bailey SW District Director Security State Bank Tanner Johnson State ICBA Director Swedish-American Bank Rodger L. Van Loenen Past Chairman Farmers State Bank Shawn Mitchell President and CEO shawn@cbak.com Nikki Dohrman Senior Vice President/ Executive Director nikki@cbak.com Yvonna Hansen Vice President of Member Services yvonna@cbak.com Stuart Little Little Government Relations, LLC CBA STAFF 2021 CBA OFFICERS AND DIRECTORS 4 FLOURISH By Rebeca Romero, ICBA 6 THINGS YOU NEVER THOUGHT YOU’D SAY: COVID-19 HAS CREATED A LOT OF FIRST-EVER CONVERSATIONS By Jim Reber, ICBA Securities 8 DEVELOPING A DIGITAL BANKING STRATEGY TO SERVE CUSTOMERS ANDMITIGATE RISK By Steve Kent, CSI 10 EMPLOYER BRAND AND COVID-19 By Diana Poquette, UNICO Group, Inc. 16 EVALUATING A FINTECH PARTNER By Nik Vukovich, Upgrade 18 THE 2021 COMMUNITY BANKERS COMPLIANCE PROGRAM